We rented a unit close to the tennis courts starting Sunday and ending on Friday. Upon arrival Sunday at 8 pm, the door code provided did not work. We drove around the neighborhood trying to figure out where the place was. We finally called the Emergency number and were told we were at the wrong location and advised to go to another address. However, upon arrival, the occupants took a dim view of us trying to gain entry with the bogus code. So, we called the Emergency number again. Incidentally, it is located in Montana. After getting no where with them, we were finally given a local number. That person created a new door code and told us to go back to the first place. Then it worked. After an hour of this, we finally got into what we had paid for. That first night, we couldn't get the TVs to operate or the shower in the Master Bath to come on. The next day, we called the office and they sent the Operations Manager, Richard, and he fixed everything promptly. Richard was great!! The TV and shower were due to our own ignorance on how to operate them. We mentioned that we had expected the master bedroom to be on the first floor because the stairs were just too difficult/dangerous. Richard told us to call the office and gave us the number. We called, explained the problem and asked to be moved to a unit we could actually live in. We were told a manager would call us shortly, but nothing happened. We have spoken to folks at Vacasa 3 subsequent times and were promised that a manager would return our call every time, but nothing - absolutely no return call and now, it is 5 days later. So, we went home on Wednesday, forfeiting our tennis camp and the rental home. Never heard from them since. Needless to say, we'll never use Vacasa again.