This is the ultimate worst place we have ever stayed. Communication was horrible. We were suppose to get our check in information which we never got. Took us 2 hours to get checked in because she never gave us any info whatsoever. Then she NEVER EVER ANSWERS the phone. You text her and wait until she gets back with you. For 5 days , 6 people was allowed 12 towels, 4 wash cloths and 2 hand towels. 2 kitchen towels and NOTHING to wash dishes with or clean the table off . And o was told and I got “WE ARE NOT A MOTEL , wash your towels if you need more”. We try to vacation every year, our first year for Hilton Head , and we always stay in a resort, but NEVER EVER HAVE WE EVER HAD TO WASH TOWELS . She did not tell us we had to pay $25.00 for an extra car . And it cost us $3.00 to get a card to use the laundry , $3.00 to wash and $3.00 to dry . The pull out bed had iron bars in your back , mattress was horrible. We ended up using extra blankets under the mattress. The bunk beds had 2” piece of foam on wood for a mattress. The full size bed mattress was very thin and very lumpy. The Ocean view “ that was advertised was a picture hanging on the wall. ( false advertising”