Overall, pleased with the property. We have been coming to Springwood for years - price for same sized unit increased 70% for same time of year! Check-in process was okay. Typically, you are emailed a code and not necessary to go to rental office. There was confusion about pool access - no instructions as to where pool keys were located. Property manager could use some customer service training as he kept telling me they were in the drawer and I checked every drawer and told him they weren't there. We finally located them, but again - no instructions in the packet. No instructions for check out were in packet other than time to be out which was 10 a.m. Housekeeping arrived at 8:30 a.m. and knocked on our door ready to clean. The positives were that the unit was decorated and furnished very nicely with a beautiful view of the lagoon.