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Opiniones sobre Grand Hilton Head Inn, Ascend Hotel Collection

2.5 out of 5
Grand Hilton Head Inn, Ascend Hotel Collection
36 S Forest Beach Dr, Hilton Head Island, SC

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 235 de 721 opiniones" "
Evaluación: 8 - Bueno. 218 de 721 opiniones" "
Evaluación: 6 - Aceptable. 111 de 721 opiniones" "
Evaluación: 4 - Mediocre. 88 de 721 opiniones" "
Evaluación: 2 - Terrible. 69 de 721 opiniones" "

7,8/10

Limpieza

7,8/10

Personal y atención

7,4/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nos gusto a mi y a mi familia
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Manuel

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Les falto algunas cosas
Cuándo llegamos la recepcionista tenia mal humor cómo 😡 nos dejó qué teníamos qué esperar asta las 4 pm nosotros le dijimos qué lo teniamos para las 3 pm y ella nos dejó quieles dijo a ustedes a ésa hora el cuarto todavía no está limpio a lo qué contesto otra persona de limpieza qué el cuarto ya estaba disponible pero en realidad le faltaba mas aseo.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Sergio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena atención
Excelente
Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Patricia

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
comentario
Mi recibimiento fue agradable por un señor que atendía todo en ese momento, no hay mucho personal trabajando por eso la limpieza es regular. Yo tuve que limpiar mi habitación con Lysol pero el hizo todo lo posible por atenderme bien
Se hospedó 1 noche en abril de 2020

6/10 Aceptable

Ralik

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Walking distance to the beach and a cute shopping strip with plenty of restaurants. They're under construction but you can't hear it going on. Arthur and Rohan were very helpful and friendly.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Mark, Anderson

Viajó con su familia
Le gustó: Limpieza
The hotel is being renovated; the staff when present were not attentive. Parking is a hassle if the spaces around the front of hotel are full
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was nice..couple things needed to be fixed, esp out towel bar the bathroom! And the "balcony" was not wide enought for a chair so you couldn't even sit out there..
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Anita

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Our room was clean and comfortable. The arm rest on the office chair was really frayed..We could hear all the noise at the pool. Kids being kids. I get it. The dining area floor and tables could have used cleaning after guests left and garbage can was overflowing. It could be really nice if workers took a little more initiative. It was a great location, but I would not call it. Grand Hilton because it fell short.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shawn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

MINAZ

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Comalytha

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
You could here the people next door and in the hall. The breakfast was garbage. Whole experience was not as i expected
Se hospedó 2 noches en abril de 2024

10/10 Excelente

michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff was fantastic.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

KEVIN

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is in the process of a renovation. I felt the staff did a great job of working around and taking care of guests. I'd stay here again and will in about a month.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Rachelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hardly nowhere to park!
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Tracey

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The property was undergoing construction so some things like the fitness center was closed. The breakfast was lack luster.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Raymond

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Colleen

Viajó en grupo
Le gustó: Limpieza
Loved the convenience to the beach. Did not like how they said we were getting a balcony room when our room had a little ledge could not sit out on it and two big air handliers as our view. When asked to change rooms was told all the rooms were like that. Breakfast could have been better. Short supplies and staff. Under contruction. But the convenience to the beach made it worth the stay.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Vinod Kumar

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Ambra

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family and I had a good time. We will be back!
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Sharon

Viajó con su familia
The remodeling part workers everywhere.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Betsy

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property is going through a majority renovation currently. No workout area,no downstairs restrooms and generally noisy and dirty conditions. I wouldn't recommend staying there until the renovation is completed. It will be nice when everything is completed but until then go somewhere else.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Oliver

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean space. Close proximity to beach, like a garden walk to get there (like most of the island). Friendly staff.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Timothy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The best thing about the hotel is the closeness to Coligny Beach area. Major complaints: the pillows are the size of throw pillows on a couch. Standard size pillows should be standard. I also did not appreciate being harassed by salespeople in the lobby all day the entire duration of the trip. We started sneaking in by the pool to avoid them. Awkward.

4/10 Mediocre

Doug

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was under disorganized, low qulity remodeling, failing to ever secure the building during my 4 night stay, no ceiling finish or consealment in the lobby, wires hanging, gaps in lobby floor tile from demo'd walls, no caution, failing to hit any mark better than poor. my room wasnt even finished, there was an 8" square hole in the wall, unsealed sheetrock patches, multiple holes inside the shower from a botched door installation, a dirty wingback chair, the smoke detector signaled dead battery one night for a couple minutes in the middle of the night, seized desk-chair-wheels (this was a working trip) the fitted sheets didnt fit, the door was beeping randomly, failing the key card multiple times per day, the fire escape / stairs have a failing, strobing light at the top of one flight and crumbling, shaky concrete steps, cold coffee, cold "hot water" next to the coffe, no decaf, buscuits but no gravy, And... my girlfrind left me. but expedia mentioned none of these things, and the staff was shamless, unskilled and detached, The "grand" should be closed. It is not currently hospital. 03/25/24 hbd rlu 💜
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

Kristin

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The website, Expedia & the Grand Hilton site, fail to mention that every inch of the hotel is under major construction/renovation. Want to be woken up by 8am to the sound of hammers, hoping for a massive headache due to painting being done immediately outside your room door, or perhaps you want to eat breakfast under drywalled ceilings with random access points cut into them - then this is your place to be! The room was a mismatched montage of half way finished updates & the wooden bed frames protruded inches past the mattress, who doesn't love getting out of bed by swinging your legs over the side like a gymnast dismounting from the vault to avoid a broken toe. The list could go on, save yourself headaches and do not waste your hard earned money here.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Donald

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Unfortunately the property was under construction ( which wasn’t disclosed when we made our reservation). With wires hanging down from the ceiling in the foyer etc. Didn’t realize until 2 am with 2 rooms noisily partying on our floor that we discovered the telephones in the rooms were not working. Called hotel using our cell phones but front desk did not answer which meant getting dressed and going down to the front desk to advise them of the noise. Which I am happy to say was resolved quite quickly by the front desk person. I am sure once the Reno’s are finished that the guest experience will be much better. Don
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

ANTHEA

Viajó con su pareja
Le gustó: Limpieza
The property was being refurbished which meant the rooms were in transmission mode. The reception was also a surprise when we walked in and the front desk lady wasn’t very welcoming. Not even a smile.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Danny, Liberty

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The staff were friendly and helpful. The room was clean, modern and very comfortable. It was a short walk to the beach and shopping. Location was optimum for us. The building was undergoing renovation in the public areas but it did not bother us.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Grazina

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great access to beach and town centre. Very clean and enjoyed the studio room, very large. Need a new couch (rock hard) and add a chair.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Lagrande

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome stay
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nancy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was very good. We enjoyed the walking paths right in front of the hotel.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Robert

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Frank

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
this hotel is great...awesome staff & very convenient to everything I need on Hilton Head !
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

John

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Pros: Location was convenient to Coligny Plaza and beach access. Room was clean and we had room service everyday. Cons: Limited parking. Poor lighting in room. Poor internet service. Dining area was small and seating limited. Food, while satisfactory, was not refilled/replenished. (Ex. Breakfast was 7 - 10 AM; eggs and sausage bins were empty at 8 AM. Still under construction. Would not stay at this location again.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Kimberly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Under construction. Looks like nice upgrades, but they were in the process of painting hallways. Parking options are limited. Great location and walking distance to the beach. Breakfast was good, waffles, eggs, biscuits, cereal, etc. good rate
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Donna

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
False advertising. The pictures were not even close to what is was. Dark, shabby, creepy. The lighting in the rooms was non-existent (so you couldn't see how bad it was). Receptionist was terrible. The pictures of breakfast dining room and food stations - didn't exist! One room had a roach crawling across the bathroom door. One entire floor was under construction. None of this was indicated on their website. The pictures they showed of rooms were light & bright, not the truth.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Andy

Under construction and not too clean
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
Hilton Head visit
The hotel was undergoing a renovation, so there was noise and also we lost water for a bit. The housekeeping was inconsistent. The biggest annoyance was someone in the lobby stopping you each night to try to rope you into going to a condo presentation. That happened on the street several times, and that is fine (expected) but should not be happening at your own hotel. I probably would not stay there in the future, unless their renovation is completed and the hotel is nicer. It did not live up to the quality I expected.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Ronald

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Sheree, Atlanta

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and quiet. They have wood floors instead of that dusty funky carpet.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Lashenia

Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

thomas a

Le gustó: Limpieza, personal y atención
Everything in this whole town is the same color lol
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Tom

Le gustó: Personal y atención, comodidad de la habitación
Aged
Premier hotel showing it's age
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Maralie

Viajó con su familia
Front desk gal was great. Maintenance man was grumpy. Rooms were being renovated. Super close to beach. Bed was VERY COMFORTABLE!!

6/10 Aceptable

James

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
We’ve stayed here before and it’s a fine property. Not amazing, but good walkability and has always been clean and pleasant. While I’m assuming it’s temporary, the place was a mess. A ton of construction and painting. Ice machines and unplugged/unavailable because of construction. Dust and debris everywhere. Zero water available at breakfast (machine broken). Just not near the same.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

CINDY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Karl Lewis, National City

Le gustó: Limpieza
.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Ron

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024