The property was generally good, but it needed additional cleaning above eye level. There were tons of cobwebs hanging from the ceilings and windows that had obviously been there a very long time. We were unable to use the beautiful deck because it was so dirty, even after the debris was blown off. It needs a good deep cleaning. The shower head in the 2nd bath needs replaced as it gave very little water. The drier made a terrible noise while running and should be looked at. The bedding on the 2 king beds obviously need to be replaced as they was very dirty looking and had holes. The lamps on the nightstands in the master bedroom have holes burned into the insides of the lamp shades. They need replaced and should have LED bulbs that burn cooler. The box spring on the one twin bed is stained very badly and should be replaced. I certainly wouldn’t want to sleep on that bed - don’t just put a dust ruffle on it. The steps going into the garbage can location are rotted and need replaced because someone is going to get hurt very badly. There was no information as to when garbage would be picked up or that there would be someone coming to care for the hot tub and the lawn. It would just be nIce to know that since most of the windows are without window coverings. We killed several roaches. Upon arriving after dark, it would be helpful to have a motion detector light come on because we actually had to go back to our vehicle to get flashlights in order to get into the property. The vertical blinds have many slats missing; the mini blinds are very dirty; the windows all need washed. It took our husbands hours to try to figure out how the TV remotes worked. There should be instructions how work them. We wanted them to operate but it took time away from our vacation time just for those to be figured out. I’m glad we did not have six people because there is no private bathroom for the third bedroom and no closet! There are only three chairs in the kitchen. For a million dollar property, it certainly did not meet our expectations.
I will say, our contact with your company was very helpful. He kept in contact and handled most of what he could do by making it right. Some of the things I mentioned are not within his realm of duties, but are things the property owner should address. We have rented other homes on HHI and I must say this house is at the bottom of our list, but not because of the associate . Like I said, he was very helpful.