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Opiniones sobre Beach House Resort Hilton Head

3 out of 5
Beach House Resort Hilton Head
1 South Forest Beach Drive, Hilton Head Island, SC

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 516 de 1005 opiniones" "
Evaluación: 8 - Bueno. 273 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 114 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 56 de 1005 opiniones" "
Evaluación: 2 - Terrible. 46 de 1005 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

saul

Se hospedó 2 noches en enero de 2023
Respuesta de The Beach House el 27 ene. 2023
Saul- We are so glad to see you enjoyed your stay with us and we hope to see you again soon!

10/10 Excelente

Juana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La playa
Se hospedó 3 noches en septiembre de 2022
Respuesta de The Beach House el 11 sept. 2022
Juana- Thank you so much for your feedback and we are so glad to hear you enjoyed your recent stay. We hope to see you again!

10/10 Excelente

Roberto, miami

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfecto para un hotel de playa,económico,limpio y tranquilo.sales del hotel y ya estás en la playa lo recomiendo
Se hospedó 2 noches en marzo de 2022

6/10 Aceptable

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
It will be great once pool area and Tiki Hut construction is done.
Se hospedó 2 noches en abril de 2024
Respuesta de Rachael el 29 abr. 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. Thank you again for being our valued guest.Warm regards,

10/10 Excelente

Allyssa

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent stay with convenient beach access. Only downside was renovation to pool and tiki hut during tourist season with no access to these amenities.
Se hospedó 2 noches en abril de 2024
Respuesta de The Beach House el 29 abr. 2024
Allyssa- We are so glad to hear you enjoyed your recent stay with us an hope you will get the chance to come see us again once the renovations are complete!

8/10 Bueno

Christine

Viajó con su pareja
Le gustó: Personal y atención
On the beach. Will be great when construction is done as long as it is kept private for guests. Not sure if that will happen.
Se hospedó 4 noches en abril de 2024
Respuesta de Rachael el 23 abr. 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Excelente

Bella

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely loved it. Extremely clean and very friendly staff!!!
Se hospedó 2 noches en abril de 2024
Respuesta de The Beach House el 22 abr. 2024
Bella- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time with us! We hope to see you again soon!

2/10 Terrible

David

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en abril de 2024
Respuesta de The Beach House el 22 abr. 2024
David- We are sorry to hear that you did not enjoy your time with us. We would love to hear more about your stay if you are willing to share? Please feel free to reach out to us directly to let us know where we fell short so we can make the necessary adjustments to ensure it does not happen again. Thank you for your feedback.

4/10 Mediocre

Paul

Didn’t realize that the pool was closed
Se hospedó 1 noche en abril de 2024
Respuesta de The Beach House el 19 abr. 2024
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction and closure of our outdoor pool. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

8/10 Bueno

Hsincheng, Glastonbury

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The location is excellent, right inside of the beach park. The bathroom is not the best. It is almost impossible to control the temperature of the shower head. We ended up having lukewarm water instead of warm water. The glass door only covers half, so lots of water spilled on the floor, it is a very bad design.
Se hospedó 3 noches en abril de 2024
Respuesta de Rachael el 10 abr. 2024
Hi Hsincheng,Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Excelente

Alice

Se hospedó 4 noches en abril de 2024
Respuesta de The Beach House el 26 abr. 2024
Alice- We are so glad you enjoyed your recent stay with us and we hope to see you again soon!

2/10 Terrible

Lisa.

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The hotel itself was wonderful, the staff was helpful and the bar food was better than expected. The shrimp and grits were awesome. However, I found out that the Tiki Hut was closed after I had booked the no cancellation reservation. It was not mentioned on Expedia. I was disappointed, but accepted it. When we got there I found out the pool was closed as well and the construction fence blocked all views to the beach. This to me was a HUGE let down as laying out by the pool is one of my favourite parts of vacation. I would have never stayed there had I known.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Beach House el 5 abr. 2024
Lisa- Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more enjoyable outdoor experience for our guests. We hope for the opportunity to make this up to you the next time you are in the area.

6/10 Aceptable

Jennifer

Viajó con su pareja
No le gustó: Servicios
Because the bathrooms are inaccessible and there's no bar outside you should probably be a little easier on your customers coming in from outside by "covering up" after coming in from the beach area. Especially customers that visit your establishment roughly 20 times a year.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rachael el 4 abr. 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

10/10 Excelente

charlene

Viajó con su pareja, Viajó con mascotas
Although they are in midst of outside renos(we were warned and got the resort fees refunded) it was great.! Even the construction noise was kept to a minimum. Two new that stay that we enjoyed!
Se hospedó 2 noches en marzo de 2024
Respuesta de Rachael el 4 abr. 2024
Hi Charlene,Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

6/10 Aceptable

Danica

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
Property currently under remodel, inconvenient beach access. Will likely be beautiful when completed though. Staff very nice, but room was not ready for check in after a long time on the road.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 1 abr. 2024
Danica- Thank you for for your feedback and we hope you will have a chance to come enjoy all of the new outdoor amenities once they are complete!

10/10 Excelente

Amber

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
My partner and I came to stay here for Easter weekend. We were disappointed that the tiki bar and both were both closed for renovation, without our knowledge. We chose this hotel for these amenities, there was no notice of both being closed on Expedia or on the website. While we were waiting, we heard many people complain of the same without any help or acknowledgement of the front desk. Although there were some people working who were kind and courteous, the rudeness of other staff overshadowed any kind measures. The bartender in the hotel bar made us so uncomfortable, we had to leave before our drinks were even finished. The front desk was nice when we came in, but when staff changed over we were left with yet another bad taste in our mouths. For such a beautiful place to be made so miserable by its staff’s awful attitudes was truly upsetting.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 1 abr. 2024
Amber- We are sorry to hear you were unaware of the construction prior to your stay. We are currently working to enhance our guest experience with all new outdoor amenities. We hope to see you again once these are complete!

6/10 Aceptable

Elaine

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Hotel is under construction which I knew when I booked it but at times it was unsafe getting to the beach with all the equipment and workers. Once work is complete, hotel will be amazing. Rooms were nice but could use a little TLC. Try not to get a room near the elevator and ice machine. Got woken up numerous times with loud groups of people. Great location for the beach, shopping and dinner options.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rachael el 30 mar. 2024
Hi Elaine,Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.Warm regards,

10/10 Excelente

Patrick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!! Very friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 1 abr. 2024
Patrick- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

8/10 Bueno

Marcy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Rachael el 29 mar. 2024
Hi Marcy,Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

8/10 Bueno

Selwyn

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Always luv staying here.. clean but certain things need updated. Price still very high despite pool and bar area outback still under renovations. Prices should reflect lack of those amenities
Se hospedó 2 noches en marzo de 2024
Respuesta de Rachael el 22 mar. 2024
Thank you for taking the time to share your guest experience with our team. We appreciate your feedback regarding your recent stay. The information that you have provided will help our team to understand the areas where we are doing well and the areas where can improve.Thank you again for being our valued guest.

8/10 Bueno

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just be aware of the construction..lots of heavy equipment that may interfere with the view if you're on the ocean side.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 20 mar. 2024
Steven- Thank you for your feedback and we are happy to see you enjoyed your recent stay with us. We hope you get the chance to come see us again once the renovations are complete!

10/10 Excelente

Cindy

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios
right in the beach. very friendly staff
Se hospedó 2 noches en marzo de 2024
Respuesta de The Beach House el 18 mar. 2024
Cindy- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

6/10 Aceptable

Melissa

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios
Loved the fact it’s on the beach, but there were no amenities (no pool or outside bar) to enjoy due to construction/remodel. Room was decent but had bad smell of mildew.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 11 mar. 2024
Melissa- We are happy to hear you enjoyed the wonderful location of our resort but would like to apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope you will get the chance to come see us again once the renovations are complete!

8/10 Bueno

DIANA

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Great location and helpful staff! I got what I came for.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 11 mar. 2024
DIANA- Thank you for your feedback and we are so happy you enjoyed your recent stay with us! We hope to see you again soon!

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It will be very nice once they finish the new pool area.
Se hospedó 3 noches en marzo de 2024
Respuesta de Rachael el 8 mar. 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards, Rachael Young

8/10 Bueno

John, Fresno

Viajó con su pareja
Le gustó: Servicios
Property currently undergoing renovation
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 7 mar. 2024
John- Thank you for your feedback and we are so glad you enjoyed your recent stay! We hope to see you again once the renovations are complete!

8/10 Bueno

ruden

Viajó en grupo
Le gustó: Servicios
Wasn’t told when I booked the property is under heavy landscaping renovation, I would’ve stayed at another hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de The Beach House el 3 mar. 2024
ruden- We are so sorry about the issues you experienced with the renovations being completed to our property during your recent stay. We are working hard to provide a new and improved outdoor guest experience and we hope you will come back to experience it once it is complete! Thank you so much for your feedback.

10/10 Excelente

Anaelisa

Se hospedó 1 noche en febrero de 2024
Respuesta de The Beach House el 3 mar. 2024
Anaelisa- We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Excelente

Katharine

Se hospedó 4 noches en febrero de 2024
Respuesta de Rachael el 20 mar. 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

4/10 Mediocre

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The ocean view we were supposed to have did not exist. We reserved 4 months ago and still got a terrible view room. When we asked to move we were told nothing was available. The next day after 1:00 they did say we could move, but by then we had completed unpacked and were two hours away
Se hospedó 3 noches en febrero de 2024
Respuesta de The Beach House el 26 feb. 2024
Richard- We are so sorry to hear about the issues you experienced with your room during your recent stay with us. This is not the type of experience we strive to provide to our guests. Your comments have been passed along to the proper departments to be addressed. Thank you so much for your feedback.

8/10 Bueno

Larry

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de The Beach House el 26 feb. 2024
Larry- We are glad to see you enjoyed your time with us and hope you will come see us again the next time you are in Hilton Head!

8/10 Bueno

LAURALYN

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Bathroom was dirty ear stains behind the toilet and the tub was clogged. Just a basic day nothing special.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Beach House el 26 feb. 2024
LAURALYN- Thank you for your feedback about your recent stay and we are sorry to hear about the issues you experienced during your recent stay. We have passed along your comments to be addressed by the proper departments.

8/10 Bueno

Corey, Harleyville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Beach House el 26 feb. 2024
Corey- We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Excelente

Britney

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was awesome!
Se hospedó 1 noche en febrero de 2024
Respuesta de The Beach House el 21 feb. 2024
Britney- Thank you for taking the time to provide feedback about your stay and we are so happy you enjoyed your time at the resort! We hope you will come see us again soon!

8/10 Bueno

Karen

Viajó en grupo
Le gustó: Limpieza, personal y atención
Construction in progress. Access was limited after being locked out from beach side entrance and having to walk around the building to re-enter. Will be improved hopefully when construction completed.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Beach House el 19 feb. 2024
Karen- Thank you so much for your feedback about your recent stay, we are sorry to hear about the issues you had with access to the resort during your stay but are happy to see you enjoyed your time with us. We hope to see you again once the renovation is complete!

10/10 Excelente

Fred

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en febrero de 2024
Respuesta de The Beach House el 21 feb. 2024
Fred- We are so glad to see you enjoyed your recent stay and hope to see you again soon!

10/10 Excelente

William

Se hospedó 5 noches en febrero de 2024
Respuesta de Rachael el 20 mar. 2024
Thank you so much for your fantastic rating! Our team is thrilled to hear you enjoyed your time with us!We are looking forward to having you as our valued guest again in the near future!Warm regards,

8/10 Bueno

Timothy

Se hospedó 1 noche en febrero de 2024
Respuesta de The Beach House el 20 mar. 2024
Timothy- We are so glad you enjoyed your time with us and hope to see you again soon!

8/10 Bueno

Kevin

Viajó con su pareja, Viajó con mascotas
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Beautiful location
Se hospedó 2 noches en febrero de 2024
Respuesta de The Beach House el 7 feb. 2024
Kevin- We are happy to see you enjoyed your time at the resort and hope you will come visit us again soon!

4/10 Mediocre

LARRY

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Very dated! No microwave which is a first! Misleading info on line as back is a mess and hotel is crediting the resort fee when they should lower their room rates. Poor value. Would recommend not staying here. I traveled 40 years in sales and this is a huge misrepresentation of value.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Beach House el 7 feb. 2024
Larry- Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area.

10/10 Excelente

Blue

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was rea, friendly. Cant wait to see the finish results of their new pool and tiki hut.
Se hospedó 1 noche en enero de 2024
Respuesta de The Beach House el 5 feb. 2024
Blue- Thank you for your wonderful feedback about our staff and we are so happy you enjoyed your recent stay with us. We are looking forward to your return visit when the renovations are complete!

8/10 Bueno

Rusty

Le gustó: Limpieza, personal y atención
The tiki hut was closed for maintenance, but there was a nice little place within walking distance.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Beach House el 5 feb. 2024
Rusty- Thank you so much for your feedback and we are so glad you enjoyed the wonderful location of the resort. We hope you will get the chance to come see us again once the outdoor renovations are complete!

10/10 Excelente

Ken

Se hospedó 1 noche en enero de 2024
Respuesta de The Beach House el 26 ene. 2024
Hi Ken, We are so glad you enjoyed your recent stay with us and hope to see you again soon!

10/10 Excelente

Theresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de The Beach House el 27 mar. 2024
Therese- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time with us! We hope to see you again soon!

6/10 Aceptable

Teresa

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
For the money spent, we had a view of roof venting, by the elevator with all conversations audible and loud ice machine. Roims were cute. Definitely not worth money paid.
Se hospedó 1 noche en enero de 2024
Respuesta de The Beach House el 22 ene. 2024
Teresa- We are so sorry to hear that you did not enjoy your recent stay with us and would like to apologize for the issues you encountered with your room. This is not the type of experience we strive to provide. We have passed your comments along to be addressed. We appreciate your feedback and hope you will give us another chance when the renovations are complete.

8/10 Bueno

Cullen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de The Beach House el 19 ene. 2024
Cullen- Thank you for taking the time to provide us feedback about your recent stay and we are happy to see you enjoyed your time with us. We hope you will come back and see us the next time you are in Hilton Head

8/10 Bueno

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en enero de 2024
Respuesta de The Beach House el 15 ene. 2024
Mark- Thank you for taking the time to provide feedback about your recent stay and we are so glad you enjoyed your time at the resort. We hope you will have the chance to come stay with us again the next time you are in Hilton Head.

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean, safe, and convenient. The price was excellent too.
Se hospedó 1 noche en enero de 2024
Respuesta de The Beach House el 15 ene. 2024
Steven- We are so glad you enjoyed your recent stay with us and hope you will come back and see us again soon!

10/10 Excelente

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de The Beach House el 12 ene. 2024
John- Thank you for taking the time to provide us feedback about your recent stay and we are so happy you enjoyed your time at the resort! We hope to see you again soon!

10/10 Excelente

Jared

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Beach House el 10 ene. 2024
Jared- Thank you for providing us with feedback about your recent stay and we are so glad you enjoyed your time with us. We hope you will get the chance to come see us again soon!