For 15 years now, my family has booked a beach vacation by going thru VBRO, and or a the Property Management Company. We have always taken great care with our rentals. This year we ran into a problems we had not before. Refrigerator did not get colder than 50 degrees and freezer would not make ice or keep it from melting if you purchases it. Microwave was arking and smoking from the deteriorated paint in it. Low water pressure, so low that dishwasher can not even run. For the $$$ spent on these beautiful properties, if an owner does not turn his or her profits around and reinvest in the maintenance and upkeep of the property, things like the refrigerator and microwaves and dishwashers will break down. And we found that in the case of appliances, the Management Company and or VBRO can not help you. Its up to the owner to replace the appliances. When a vacation is only a week long, without a working Refrigerator and Freezer, and Microwave, no water pressure, so dishwasher would not properly work, we truly walked away thinking money would have been better spent in a hotel. With that being said, we made the most of it and the Management Company continued to try to make it right for us even after we checked out. So that's a plus.