We stayed for one week in July with my 3 children (8, 10, 12 years), my brother and my parents (4 adults, 3 children). This was our first Hilton Head experience. We had an absolutely wonderful time. The property is as advertised. The home and property are very clean and well-managed. We found the pool and spa to be clean and in good working condition. In fact, everything was is such good shape we did not need to contact management for any issues during our stay. I did email the management company prior to our stay with a few questions and each email was addressed promptly and professionally. The spa was hot (103-104), which was important to our family. There are two dishwashers in a very large spacious kitchen. Nice range, grill, ample refrigerator space. Even has a wine fridge.
One issue to be mindful about is the property and home have many levels and sets of stairs that may be challenging for some guests. This was not a problem for our family. Although, it could be an issue for elderly or guests with physical limitations.
A few tips:
Rent bicycles. The property rental came with a VayK credit which we used. If riding at night be mindful the island is dark. Bring flashlights or bicycle lights and a helmet.
stores are busy. Consider using the grocery delivery service or mobile app. When shopping for groceries keep in mind disposable items such as coffee filters, paper towels, condiments, detergent, etc are not provided. Exceptional experience. 5/5. Would stay again!