My whole family of sixteen really enjoyed 19 Sandpiper! The new house and amenities were perfect for all ages. The floor plan was excellent for all to gather to eat, two masters on the main floor were practical, the two fridges were smart by the homeowner and needed for a large family, and we loved the proximity to the beach/bike/walking greenway and Coligny Plaza. The only complaint the kids had was that the pool water temperature was on the hot side. Other than that, the pool/outdoor area was so relaxing with ample seating, an umbrella that could shade chairs or be placed in the pool to cover the shallow end, and the covered pavilion with swivel chairs and a TV and outdoor shower were very nice touches. The screened porch was also great for supper dining with no bugs or to watch kids in the pool while playing card games. 19 Sandpiper was a wonderful vacation home for our large family!
The one adult complaint I have and why I didn’t rate this 5 stars was the booking company (The Vacation Company). I had several conversations with them a year prior to our trip when I booked the property and during our stay. The policy to book next year was explained that the current renter had until Monday after departure to rent the same week for next summer. I even called a Vacation Company rep during our stay to confirm this because my family was ready to book again for Summer 2021. I called to book after we departed as I was told I could, and then was told the property had already been rented out next summer and I wouldn’t be able to book the property for that same week. I was told it was actually rented online 3 weeks before our trip. The rep said that due to cancellations from the pandemic, policies had changed to make back some money. I asked why this wasn’t shared with me, even after I had called during our stay, and she said she didn’t know why it wasn’t shared with me. I felt like that was bad customer service when representatives answering calls aren’t aware of policies, and I also felt like my family came and rented the house during the pandemic when others had canceled, and preferences were made for future renters instead of my family that didn’t cancel.
My family loves Hilton Head Island, and we love all it has to offer with golf, biking, tennis, and family friendly activities without feeling like we are sardines on a beach. We will be going back next summer, but sadly renting from another rental property.