Hoteles en Heritage Highlands, Tucson

"Excelente atención del personal de recepción y restaurante "

"Me gusta por su ubicación y la atención."

"Excelente estancia, lugar tranquilo a pesar de estar a un lado del freeway, muy recomendado!"

"Mal internet "

"Todo esta genial. El único detalle fue que al cobrar el depósito en el check inn ninguna tarjeta física que llevaba pasó, la solución fue usar una tarjeta digital desde la app de mi banco. BBVA "

"Todo excelente "

"Clean and good A/c "

"Gabriella and Roberta at the front desk are combative and gross . They don’t welcome you and even when approached in a neutral way for the check inn , this Friday 20 feb , they are demeaning and dismissing in their manners. Their attitude is really bad for a front desk. At the first approach I was trying to spoke to Gabriella just by asking if she spoke Spanish and she just dismissed rudly. I knew by their attitude that they were going to say no . But I asked for a ground floor room since I’m travelling with both of my elderly 78-79 parents and with walking disability . They made on purpose to say no even without checking the system . I have to say the hotel doesn’t seem full at all. On Friday check inn day , When I got back to ask for the internet connection Roberta just abandoned the front desk when I arrived , she literally walk away without an excuse me . So I had to wait for quite a few minutes for Gabriella to again finish doing whatever she was doing so that I could asked for the internet connection. Today Saturday 21 February , I went to ask for extra towels . We are 3 registered adults paying extra for the additional adult and they just put 2 shower towels at the room . I tried to explain te situation to Roberta but couldn’t care less , Gabriella was next to her. They are both very passive aggressive and enjoy working as team tu put a difficult face to clients that they want to make uncomfortable. It continues but no space.."

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