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Opiniones sobre Residence Inn by Marriott Helena

3 out of 5
Residence Inn by Marriott Helena
2500 E Custer Ave, Helena, MT

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 316 de 406 opiniones" "
Evaluación: 8 - Bueno. 56 de 406 opiniones" "
Evaluación: 6 - Aceptable. 20 de 406 opiniones" "
Evaluación: 4 - Mediocre. 10 de 406 opiniones" "
Evaluación: 2 - Terrible. 4 de 406 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

john

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Vistas from the Hotel, be it north or south. My only criticism was the breakfast, which was ample yet boring with sausage every morning [sometimes like hockey pucks] and inability to make your own waffles or pancakes!
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

Jessica

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love that they have a splash pad for little kids and the pool is actually warm and CLEAN.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Arlene

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place
Se hospedó 3 noches en abril de 2024
Respuesta de Velvet el 17 abr. 2024
Good morning,Thank you for staying at the Residence Inn in Helena. We appreciate your high review and we hope you are able to stop in again. Thank you,

10/10 Excelente

Amber

Se hospedó 1 noche en abril de 2024
Respuesta de Velvet el 6 may. 2024
Good morning,Thank you for staying at the Residence Inn Helena. We appreciate your high review and hope you are able to visit us again. Thank you,

10/10 Excelente

Helen

Le gustó: Servicios
Excellent, the room, area, facilities, breakfast. I highly recommended.
Se hospedó 1 noche en abril de 2024
Respuesta de Velvet el 17 abr. 2024
Good morning, Thank you for staying at the Residence Inn in Helena. We are thrilled to hear you had a great experience during your stay. We appreciate you taking the time to give us a high review and comments. We hope you are able to visit us again. Thank you,

10/10 Excelente

Barrie

Viajó con su familia
Le gustó: Servicios
new facility. nice. quiet. pool area very nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de Velvet el 27 mar. 2024
Good afternoon, We are happy to hear you had a great stay and enjoyed our property. Thank you for the high review and we hope to see you again.

10/10 Excelente

Kyle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Shannon and Angela were very helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Velvet el 27 mar. 2024
Good afternoon,Thank you for choosing to stay at the Residence Inn Helena. We are glad to hear that Shannon and Angela were very helpful with your stay. We appreciate your high review and kind words. We hope you are able to visit us again. Thank you,

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean, the staff was very friendly and super helpful. Breakfast was great! Only complaint I had was our dishes weren't fully cleaned, so we had to wash them again before use.
Se hospedó 2 noches en enero de 2024
Respuesta de Velvet el 27 mar. 2024
Good morning, Thank you for choosing to stay at the Residence Inn in Helena. We apologize for finding dirty dishes in your room during your stay. We have discussed this with our housekeeping team in order to perform better service. Thank you for bringing this to our attention. We are also happy to hear you enjoyed the breakfast, our staff and all the amenities our property has to offer. Thank you for your business.

10/10 Excelente

Aaron

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything about the stay was very good
Se hospedó 2 noches en marzo de 2024
Respuesta de Velvet el 27 mar. 2024
Good morning,Thank you for staying at the Residence Inn Helena. We are thrilled to hear your enjoyed your stay and everything was good. We hope you are able to visit us again. Thank you for your business.

10/10 Excelente

Brian

Le gustó: Estado de la propiedad e instalaciones
Good place and assume people
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Rainbow

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
We have stayed once every year for my daughter and her friends to go swimming. Every single time, the sheets have been dirty and you can see the hair and whatnot from other guests inside the sheets. It would seem they don’t change them unless it’s more evidently dirty. It’s gross, and I’ve taken to bringing my own sheets. We would go to a different hotel but this one has the best pool for Helena.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kristina

Check in staff was the friendliest I’ve ever had in Helena.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

troy, Cedar Hilss

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Chad

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Corey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Roomy and comfortable
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

Shannon

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Deborah Lee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stay here whenever I'm in Helena because its got everything I need to feel at home, plus a decent gym. I'm able to cook something simple when I don't feel like going out and it's close to lots of eating options. Breakfast is pretty standard, which works for me, but if someone is looking for more this wouldn't be the place. Basically I feel safe, comfortable and prepared to go about my day.
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Jared John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to the airport
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sarah

Le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Velvet el 10 nov. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business.We hope you are able to visit us again.Thank you

10/10 Excelente

Sandy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Velvet el 10 nov. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 Excelente

Marilyn

Le gustó: Limpieza, personal y atención
We had a suite with a fireplace. The suite was great with a small kitchen area, fridge and stove etc. We didn’t really use that. Staff was great. Breakfast was good. My only complaint was that the bedroom was extremely cold. We had to turn the heat way up and keep the door open for it to warm up. I slept in my parka all night.
Se hospedó 1 noche en octubre de 2023
Respuesta de Velvet el 10 nov. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We apologize for the inconvenience you experienced with the cold room. We appreciate you taking the time to review our property and rate us with a high score. We hope you are abe to visit us again. Thank you,

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommend
Wonderful experience . Free airport shuttle . Clean clean clean . Modern decor and comfortable beds .
Se hospedó 3 noches en agosto de 2023
Respuesta de Velvet el 28 sept. 2023
Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay at our property. We appreciate your high review and kind words. We hope you are able to visit us again.Thank you,

10/10 Excelente

Courtney

Viajó con su familia
The room was fantastic!! The bed was very comfortable, and we really enjoyed the coffee provided in the room!!
Se hospedó 1 noche en junio de 2023
Respuesta de Velvet el 14 jun. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed the coffee in your room, stay and all the amenities our property has to offer. We appreciate your high review, kind words and business. We hope you are able to visit us again. Thank you,

10/10 Excelente

RYAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Velvet el 24 may. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 Excelente

Tatiana

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great property. The only problem that there is no dining on site or around.
Se hospedó 1 noche en mayo de 2023
Respuesta de Velvet el 15 may. 2023
Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay at the property. We appreciate your high review and business. We hope you are able to visit us again. Have a wonderful day.Thank you,

10/10 Excelente

Diane

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love to stay here with grandkids. Great pool area. Great breakfast . Pleasant and helpful staff.
Se hospedó 1 noche en mayo de 2023
Respuesta de Velvet el 24 may. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are happy to hear you enjoyed your stay, the staff and pool. We appreciate your kind words, high review and business. We hope you are able to visit us again. Thank you,

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great room and service
Desk clerk was very friendly and helpful. We loved the room. It was clean and in great shape. Our only one complaint is that the bed was too hard. Will stay here again though..
Se hospedó 1 noche en abril de 2023
Respuesta de Velvet el 3 may. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your high review and hope you are able to visit us again. Thank you,

6/10 Aceptable

Pete

Se hospedó 1 noche en abril de 2023
Respuesta de Velvet el 15 may. 2023
Thank you for choosing the Residence Inn Helena. We hope you are able to visit us again.Best regards,

10/10 Excelente

Dianne, El Paso

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Teeraporn

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
This is hands down one of the best hotels we’ve stayed at and always try to get rooms here when we visit family in Helena. The only reason I didn’t give it the usual 5 star rating this time is because the rooms we were in were rearranged from the original design to accommodate 2 queen beds. It makes the room feel strange and the plugs for your devices are no longer easily accessible. This could be alleviated by putting a nightstand lamp(s) with usb ports on it or some desktop type of charger. Also, these rooms appeared older and more worn. They were as usual spotless.
Se hospedó 3 noches en febrero de 2023
Respuesta de Robert General Manager el 21 feb. 2023
Dear Teeraporn,Thank you so much for being a guest again at our Helena Residence Inn and for the kind review. We do apologize for the rearranged room and any inconveniences. We only follow Marriott standards as they change. We hope you will visit us again soon and have a wonderful day!

10/10 Excelente

Cindy

Se hospedó 2 noches en diciembre de 2022
Respuesta de Robert General Manager el 5 ene. 2023
Thank you so much for being a guest at our Helena Residence Inn. Our staff takes great pride in ensuring your stay is as good as possible. Please come back and see us very soon and have a wonderful day.

4/10 Mediocre

Carli

No le gustó: Limpieza, comodidad de la habitación
Needs Maintenance and Updating.
Well there was pink mold around the top of the tub, the walls are very thin and people obviously left their dogs unattended in the rooms. We brought our dogs, and we never leave them in the room alone, but got charged $75 cleaning fee. Also the door was broken the lock would engage itself when opening the door so it wouldn't close unless you turned the handle on the inside of the door. There was a countertop when you first enter that literally wobbled so I wouldn't even put my purse on it. The water heater closet in the room made an ungodly squeaking noise that sounded like tennis shoes on a gym floor. They had a pull out bed that we attempted to sleep on because of the noisy upstairs people, but it was not a mattress by any standards. We stay in Helena many times a year and we will not be staying here again.
Se hospedó 5 noches en diciembre de 2022
Respuesta de Velvet el 31 ene. 2023
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We sincerely apologize for the substandard cleaning. I have researched all our records and found no complaints about this. Had you came to the front desk and mentioned these issues we could have addressed the problem. There is always a cleaning fee when we have pets stay. There are certain specifications we have to do when cleaning a pet room for the next guest. Again we sincerely apologize for your negative experience. Thank you,

2/10 Terrible

Jim

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Robert General Manager el 5 ene. 2023
We appreciate you being our guest and for the kind review. I will share this review with our staff as they take great pride in the work they do to make your stay as good as it can be. Please come see us again real soon and have a wonderful day!

10/10 Excelente

Teeraporn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spotlessly clean! Always such a pleasant stay. Never disappointed.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Robert General Manager el 5 ene. 2023
Thank you so much for staying with us at our Helena Residence Inn and for such a warm review. We hope you will come see us again very soon and have the best day!

10/10 Excelente

Sherman

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en diciembre de 2022
Respuesta de Robert General Manager el 30 dic. 2022
Dear guest,Thank you so much for being our guest and for the very kind review. Our staff works very hard in ensuring that your stay is as good as possible. Please come see us again real soon and have a wonderful day!

10/10 Excelente

Barbra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Robert General Manager el 27 dic. 2022
Thank you so much for being a guest at our Helena Residence Inn. Our staff works very hard ensuring your stay is as good as possible. Please come see us again real soon and have a wonderful day!

8/10 Bueno

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Robert General Manager el 23 nov. 2022
Dear David,Thank you so much for being a guest at our Residence Inn here in Helena. We also appreciate the kind review. Our staff works very hard to ensure your stay is as good as possible. Please come see us again real soon and have a wonderful day!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Disappointed and mislead
We booked a king studio, upon arrival we were told had to upgrade you to a suite. We opened the door to a small room handicapped, difficult to operate door, small lower everything. Misleading like we were getting something special. Being handicap is hard enough not a conciliation prize from Marriott. You should give refunds on breakfast. The past two stays - horrible
Se hospedó 1 noche en noviembre de 2022
Respuesta de Robert General Manager el 21 nov. 2022
Thank you so much for being our guest. We do apologize for any inconveniences you experienced with the room and breakfast. Unfortunately we cannot refund a free breakfast as there is no charge. Again, sorry it wasn't to your liking. Please come see us again soon and have a wonderful day.

10/10 Excelente

Raymond

Viajó por negocios
Le gustó: Limpieza, personal y atención
Very friendly and helpful
Respuesta de Robert General Manager el 8 nov. 2022
Thank you so much for being a guest with us at our Helena Residence Inn and for the kind review. Please come see us again real soon and have a great day!

10/10 Excelente

Teeraporn

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Except for 2 hairs found on the bar of soap and in the shower, the room was perfect! Great hotel overall!
Respuesta de Robert General Manager el 8 nov. 2022
Thank you so much for being our guest at our Helena Residence Inn. We are sorry for the inconvenience of the hairs you found. Please let us know next time if there are any issues as we can resolve them as soon as possible. Thank you and have a wonderful day.

10/10 Excelente

Frances

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022
Respuesta de Velvet el 7 oct. 2022
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are happy to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing Stay
The room was perfectly comfortable and spacious. The Pool was great and warm the splash pad for the kiddos was a very nice touch. I might suggest more kid-friendly foods for breakfast but everything else was spectacular We had a wonderful stay there and will be back
Se hospedó 2 noches en septiembre de 2022
Respuesta de Velvet el 29 sept. 2022
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are glad to hear you enjoyed the pool area, your stay and all the amenities our property has to offer. We appreciate you taking the time to review our property and rate us with a high score. We also appreciate your kind words and business. We hope you are able to visit us again.Thank you,

8/10 Bueno

Laine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Sara E

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful & clean hotel, very comfortable suite room. Enjoyed our stay here.
Se hospedó 1 noche en agosto de 2022
Respuesta de Velvet el 8 ago. 2022
Good morning, Thank you for staying at the Residence Inn Helena. We are happy to hear you enjoyed your stay, your room and all the amenities our property has to offer. We appreciate your high review, kind words and business. We hope you are able to visit us again. Thank you,

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had an issue with the air conditioning not working. A portable unit was in the main living area but nothing in the bedroom. This was when temps were in the 90's-100. They did bring a fan for the bedroom but did minimize the comfort of the unit for our stay. Staff did respond to our concern but no other option was available but the fan as the hotel was booked.
Se hospedó 1 noche en julio de 2022
Respuesta de Velvet el 19 jul. 2022
Good morning, Thank you for choosing to stay at the Residence Inn Helena. We apologize for the inconvenience you experienced with the air conditioning during your stay. We do appreciate you taking the time to review our property with any concerns. Our staff is committed to offering and accommodating our guests. We hope you are able to visit us again. Have a wonderful day. Thank you,

10/10 Excelente

Wolfgang

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr schönes Hotel, sehr große und saubere Zimmer. Die Einrichtung hat einen neuen und gepflegten Eindruck gemacht. Sehr lobenswert endlich ein Hotel mit Porzellangeschirr und Besteck, kein Plastik. Gute Auswahl beim Frühstück, sogar frisches Obst.
Se hospedó 1 noche en julio de 2022
Respuesta de Velvet el 18 jul. 2022
Good morning, Thank you for staying at the Residence Inn Helena. We are happy to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your review and business. We hope you are able to visit us again. Thank you,

10/10 Excelente

Ramiro, Austin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Clean and excellent breakfast. OJ and apple juice not as fresh.
Se hospedó 1 noche en julio de 2022
Respuesta de Velvet el 18 jul. 2022
Good morning, Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your high review, kind comments and business. We hope you are able to visit us again. Thank you