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Opiniones sobre Americas Best Value Inn & Suites Helena

2 out of 5
Americas Best Value Inn & Suites Helena
800 N. Oregon Street, Helena, MT

Opiniones

5,0
Evaluación: 10 - Excelente. 42 de 572 opiniones" "
Evaluación: 8 - Bueno. 94 de 572 opiniones" "
Evaluación: 6 - Aceptable. 136 de 572 opiniones" "
Evaluación: 4 - Mediocre. 116 de 572 opiniones" "
Evaluación: 2 - Terrible. 184 de 572 opiniones" "

5,0/10

Limpieza

6,4/10

Personal y atención

4,4/10

Servicios

4,8/10

Estado de la propiedad e instalaciones

4,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Kervin

Se hospedó 1 noche en mayo de 2024
Respuesta de Samit Hospitality el 9 may. 2024
Thank you for your feedback.

2/10 Terrible

Kervin

No le gustó: Personal y atención
Es terrible la atención a los extranjeros no se si por razismo o por no están acostumbrados a uno
Se hospedó 1 noche en abril de 2024
Respuesta de Samit Hospitality el 23 abr. 2024
Thank you for your feedback.

8/10 Bueno

Kervin

Se hospedó 1 noche en abril de 2024
Respuesta de Samit Hospitality el 12 abr. 2024
Thank you for your feedback.

2/10 Terrible

Kervin

No le gustó: Limpieza, servicios
Tube una mala experiencia con la aplicación y no salía la reserva del hotel hasta que llame y me solucionaron
Se hospedó 1 noche en abril de 2024
Respuesta de Samit Hospitality el 9 abr. 2024
We apologize that you had issues with the booking company. We appreciate your business and hope that you do not face this issue again.

10/10 Excelente

Kervin

Viajó por negocios
Le gustó: Limpieza
Buena atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Samit Hospitality el 22 mar. 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excelente

Kervin

Se hospedó 1 noche en marzo de 2024
Respuesta de Samit Hospitality el 13 mar. 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excelente

Jesus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Exelente
Se hospedó 1 noche en febrero de 2024
Respuesta de Samit Hospitality el 29 feb. 2024
Thank you for the review and your feedback. We appreciate your business.

10/10 Excelente

Juana Jazmin

Se hospedó 1 noche en septiembre de 2021

4/10 Mediocre

Mario

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mejorar todos los servicios . SEGURIDAD ESPECIALME
Normal
Se hospedó 1 noche en julio de 2019

2/10 Terrible

Katlyn

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here on our way to California. Checked in and had no issues. The morning we could smell people smoking drugs. Checked out in the morning at 7:30am had a guy that threw a pop at our car denting it sprayed me and then was trying to fight my husband. Got out as fast as we could! Definitely better options stay away from this place. To add the hotel was allowing this individual to stay!
Se hospedó 1 noche en mayo de 2024
Respuesta de Samit Hospitality el 15 may. 2024
We do apologize for what happened. The police were called immediately after the incident and he was removed from the property. That unruly behavior is unacceptable. Again, we apologize that your family had such an unpleasant experience.

6/10 Aceptable

Terry

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Samit Hospitality el 14 may. 2024
Thank you for your feedback.

6/10 Aceptable

Carlos

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
The staff was very nice and the place is ok
Se hospedó 9 noches en abril de 2024
Respuesta de Samit Hospitality el 9 may. 2024
Thank you for your feedback. We hote to see you again soon!

8/10 Bueno

bart

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Easy to get to , priced affordable, great place to stay while on the road . Bed was comfortable and shower was clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Samit Hospitality el 6 may. 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Bueno

Pierre

Excellent location and easy access back to the interstate
Se hospedó 1 noche en abril de 2024
Respuesta de Samit Hospitality el 27 abr. 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Lori

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Would never use Expedia to book room again. They sold a room that was not available. Hotel in poor shape. Indicated a pool which was an outdoor pool which clearly is not usable in March. Felt unsafe in the area as encountered many homeless and addicted people in lobby
Se hospedó 1 noche en marzo de 2024
Respuesta de Samit Hospitality el 1 abr. 2024
We appreciate your feedback and apologize for the issues that you experienced. We are working hard to correct the issues.

2/10 Terrible

Chrystal

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was cheap and they gave me a room on the ground floor. Other then that it was noy good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations el 31 mar. 2024
Dear Chrystal,We are pleased that our rates were what you were looking for during your travels. However, we aim to meet all of your expectations. If you have suggestions on how we can improve, we would be most grateful for the feedback. Thank you for being our guest, and we hope to improve upon your perceptions during a future visit.

2/10 Terrible

Chrystal

Se hospedó 3 noches en marzo de 2024
Respuesta de Samit Hospitality el 23 abr. 2024
Thank you for your feedback.

10/10 Excelente

Edward

Viajó con su pareja, Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
Nice spot just off I-15 exactly what we were looking for
Se hospedó 1 noche en marzo de 2024
Respuesta de Samit Hospitality el 10 mar. 2024
Thank you for the feedback. We hope to see you again soon!

8/10 Bueno

Zbigniew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Samit Hospitality el 7 mar. 2024
Thank you for the review. We appreciate your feedback.

6/10 Aceptable

Rebecca

Viajó con su pareja, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
LOTS OF POOP ! EVERYWHERE.
Se hospedó 1 noche en febrero de 2024
Respuesta de Samit Hospitality el 4 mar. 2024
We apologize for the inconvenience and are working to resolve this issue. Thank you for you feedback.

4/10 Mediocre

Perry

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Basic cleaning wouldn't hurt
Se hospedó 1 noche en febrero de 2024
Respuesta de Samit Hospitality el 12 feb. 2024
Thanks for the feedback. Our housekeepers work hard to keep the rooms as clean as possible, so we apologize that you felt the room wasn't to your standards.

2/10 Terrible

Mark

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Heater and door safety latch were broken, funky smell, it was a long cold night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Samit Hospitality el 12 feb. 2024
We apologize that you didn't have a pleasant stay with us. We are currently working to replace the heater and correct the issues that you experienced and appreciate you feedback.

10/10 Excelente

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well taken care of and the staff is amazing with the people A
Se hospedó 1 noche en febrero de 2024
Respuesta de Samit Hospitality el 6 feb. 2024
We appreciate your feedback and hope to see you again in the future.

2/10 Terrible

Ellen

No le gustó: Servicios, estado de la propiedad e instalaciones
Sheets not clean - other people’s hair left in the sheets - bathrom not clean enough , dirt on floors
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations el 14 dic. 2023
Dear Ellen,We value your feedback and rest assured your comments will be shared with our housekeeping team. Please know that we have high standards when preparing our rooms between each guest. We will determine what may have occurred in your room to ensure it is not a shared experience in the future. The next time you are in the area, we hope you will consider staying with us again and seeing how we have improved.

10/10 Excelente

Remo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Covers the essentials for an overnight stay. 👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Samit Hospitality el 24 nov. 2023
We're so glad you had a pleasant stay with us. We hope to se you again soon. Thanks for the review.

6/10 Aceptable

Vance

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Samit Hospitality el 24 nov. 2023
Thanks for your feedback.

4/10 Mediocre

Robert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

10/10 Excelente

tina

Le gustó: Limpieza
Alarm for sound proving.
Se hospedó 1 noche en octubre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

4/10 Mediocre

Yuliia

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

6/10 Aceptable

April

Se hospedó 4 noches en octubre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

8/10 Bueno

dale

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

2/10 Terrible

Daniel

No le gustó: Personal y atención
The lie about breakfast
Se hospedó 1 noche en octubre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback. We are trying to correct this issue.

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid this hotel
The tv in the room didn’t work. We moved to another room where the power shut off the whole night and we didn’t have working tv and fridge. The came back in the morning but the food was already spoiled. We also didn’t have wifi connection. The maintenance staff accused us of doing something wrong.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations el 6 oct. 2023
Thank you for your comments. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. In the future, we hope you'll consider giving us another chance to impress you.

6/10 Aceptable

john daniel

Se hospedó 2 noches en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

2/10 Terrible

Denise

Viajó por negocios, Viajó con mascotas
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Garbage in hallways garbage cans full dirty stairways dirty walls. exhaust fan in bathroom did not work lights in bed area made a weird high pitch sound broke down cars in parking lot
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations el 1 oct. 2023
Dear Denise,It is disappointing to see that some aspects of your stay fell short of your expectations. We apologize, and all your comments will be reviewed by our team to ensure improvements are made. Guest feedback helps us focus our attention on the areas that matter most to travelers. Thank you, and we wish you safe travels ahead.

6/10 Aceptable

Peggy

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
I understand this property is in a state of renovations. From what I saw when I first drove in an improvement has been made from when it was a Motel 6. The grounds in general are cleaner but not as clean as they could be. The biggest issue is the large grass area that is being used as a place to exercise dogs. People are not cleaning up after their dog. Perhaps poop bags and a garbage container would help in this area. People are also using it as a dumping ground. As the rooms are being renovated, consider should be given to a complete renovation as opposed to bits and pieces of it. Socket covers and the shower in my room needed to be replaced. The floors also needed to be cleaned. With the new flooring that was in the room a sweep and mop would have taken care of the dirt that was on the floor. Staff was courteous. I will mention that the staff, at check in, did not ask if house keeping would be required or if I would be OK without it. I look forward to seeing the facility once all the renovations have been completed.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback. We are working on the issues that you mentioned. Hope you to see you again.

4/10 Mediocre

martin

Se hospedó 2 noches en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

8/10 Bueno

Darlene

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Only thing I would change is the dog area needed to be cleaned up. Otherwise everything was fine
Se hospedó 3 noches en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thanks for your feedback. This is an issue that we are trying to correct.

10/10 Excelente

Carla

The office staff treated me very well, they also informed me that the hotel was under construction
Se hospedó 1 noche en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thanks for your feedback. We're glad you had a pleasant stay with us.

6/10 Aceptable

cynthia

Le gustó: Personal y atención
Se hospedó 3 noches en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

2/10 Terrible

Jiri

Se hospedó 1 noche en septiembre de 2023
Respuesta de Samit Hospitality el 13 nov. 2023
Thank you for your feedback.

2/10 Terrible

deric d

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
By far the worst hotel I’ve ever stayed at. It smelled horrible and the AC unit looked like it had never been cleaned and There was no shower pressure. Will not be staying there again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations el 18 sept. 2023
Dear Deric,Our team knows the importance of a comfortable stay, and we regret that the AC in your room and the odor impacted your visit. We apologize and know that our staff will address these issues so that it is not a shared experience going forward. Thank you for reaching out, and we wish you safe travels ahead.

2/10 Terrible

Eileen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was disgusting toilet was not bolted down rug torn bedding torn dirty walls it was just horrible
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations el 16 sept. 2023
Dear Eileen,Feedback from our valued guests is welcomed and appreciated. Our team will use your comments to review our accommodations and ensure they are ready for future guests. We apologize that this was your experience. The next time your travels bring you this way, we hope to welcome you back and show you all the ways we have improved.

2/10 Terrible

wayne

Viajó con su familia
Le gustó: Personal y atención
good location live in tenates upstairs were noisy all night long all three nights
Se hospedó 3 noches en septiembre de 2023
Respuesta de Samit Hospitality el 12 sept. 2023
I'm sorry that you didn't have a pleasant stay with us.

2/10 Terrible

Jayesh

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Smoky Smelling,
Se hospedó 1 noche en septiembre de 2023
Respuesta de Samit Hospitality el 10 sept. 2023
We're sorry that you didn't have a pleasant stay with us. We are working to correct the issues that you encountered.

2/10 Terrible

Elizabeth

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room had not been cleaned from the previous guest. The sheets were dirty, there was garbage all over, food in the fridge, no clean towels, and the toilet was disgusting. The window has "nails" and a piece of wood to keep it from opening too far. The a/c unit did not produce cool air (unfortunate on this hot summer evening). Additionally, the tv continuously froze for 10-30 seconds at a time. There were drug deals in the parking lot, and we watched other guests smoke a crack pipe in their vehicle. The garbage outside was out of control--litter everywhere, overflowing trash cans, cigarette butts, etc. NOT worth any money you might think you're saving.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations el 4 sept. 2023
Dear Elizabeth,It is disappointing to see that your stay was not the typical experience at our hotel, and we apologize for anything that was less than perfect. Our team will review them in detail and make any necessary improvements. If there is ever a concern about safety, our team is happy to share the many measures we have in place to ensure a secure environment. Your feedback is appreciated, and we wish you well on your future travels.

2/10 Terrible

Sharline

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Samit Hospitality el 10 sept. 2023
Thanks for your feedback.

2/10 Terrible

john

Se hospedó 2 noches en agosto de 2023
Respuesta de Samit Hospitality el 10 sept. 2023
Thanks for your feedback.

2/10 Terrible

daniel

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Old motel six do not go there
Motel was the old motel six.They do not tell you that booking online.Tv did not work bad screen at first it never went on until I called office for help parking was awful no room for larger vehicles.Hard to find motel
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations el 29 ago. 2023
We're sorry to hear that you didn't have a good time with us during your visit, and we apologize for any upkeep concerns or issues with our amenities. We'll keep your feedback in mind as we continue to make improvements. Please come back and join us again in the future.

2/10 Terrible

Bob

Se hospedó 1 noche en agosto de 2023
Respuesta de Samit Hospitality el 12 sept. 2023
I'm sorry that you didn't have a pleasant stay with us.