Lobby

Opiniones sobre Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel

3 out of 5
Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel
283 State Route 17, Hasbrouck Heights, NJ

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 506 de 1002 opiniones" "
Evaluación: 8 - Bueno. 239 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 105 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 62 de 1002 opiniones" "
Evaluación: 2 - Terrible. 90 de 1002 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Said

Le gustó: Personal y atención
Very noisy.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 28 mar. 2024
Dear Said, I'm truly sorry to hear that noise pollution disrupted your stay and made you feel uncomfortable. As our guest, your comfort and satisfaction are of utmost importance, and I regret that we fell short of your expectations. Your feedback is incredibly valuable to us as it helps us improve our services and provide a better experience for future guests. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland, GM

6/10 Aceptable

andrea

No le gustó: Personal y atención, estado de la propiedad e instalaciones
La habitación era muy pequeña y diferente a la anterior
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 4 feb. 2024
Dear andrea, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland GM

10/10 Excelente

Christian, Santo Domingo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien
Se hospedó 5 noches en diciembre de 2023
Respuesta de GM el 9 ene. 2024
Dear Christian, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Sincerely, Jennifer Fland, GM

10/10 Excelente

Roderick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de GM el 15 ene. 2024
Dear Roderick, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Jennifer Fland, GM

10/10 Excelente

Javier

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 31 dic. 2023
Dear Javier,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Jennifer FlandGeneral Manager

10/10 Excelente

Luciana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Los empleados fueron amables en todo momento!
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM el 11 nov. 2023
Dear Luciana,All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your five-star review is appreciated and will be shared with the team. Please visit again soon!Sincerely,Jennifer FlandGeneral Manager

10/10 Excelente

Lorena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Moe el 12 nov. 2023
We're happy to hear from you and glad you enjoyed your stay. We appreciate you choosing to stay with us while visiting the Meadowland Area. I'm pleased to hear you felt welcome from the moment you arrived and that we were well-suited for your travels. We appreciate your feedback and hope to see you again soon for more family fun.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente lugar, limpio, comodo, cama y almohadas muy comodas. Tiene servicio de shutlle hasta estacion de bus. Desayuno muy bueno. Zona muy segura, al lado de mcdonalds y muchos restaurantes cerca.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM el 23 oct. 2023
Dear Anonymous, I am glad our Holiday Inn provided you with a fantastic experience while visiting Hasbrouck Heights. Thank you for your business and for taking the time to share your 'perfect ten' review. We hope to see you again in the future. Sincerely, Jennifer Fland General Manager

10/10 Excelente

Mavette

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service & location
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 1 sept. 2023
Dear Mavette, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland General Manager

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Erika

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena relacion precio-calidad.
Excelente hotel, servicio de limpieza todos dias, el desayuno muy bueno, atención al huesped impecable, tienen un shuttle a la parada de autobus para visitar nueva york. En general muy recomendable!
Se hospedó 4 noches en junio de 2023
Respuesta de GM el 21 jun. 2023
Dear Erika, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Sincerely, Jennifer Fland General Manager

10/10 Excelente

Jose

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en mayo de 2023
Respuesta de GM el 22 may. 2023
Dear Jose, Thank you for the great rating. It was our pleasure to host you, and we hope to do so again soon. Best, Jennifer Fland General Manager

10/10 Excelente

Montserrat

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Amazing place
Se hospedó 1 noche en mayo de 2023
Respuesta de GM el 14 may. 2023
Dear Montserrat,We are thrilled that we provided you with an amazing stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Jennifer FlandGeneral Manager

8/10 Bueno

Kailynn

Se hospedó 1 noche en abril de 2023
Respuesta de Moe el 14 may. 2023
Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.

10/10 Excelente

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy limpio
Se hospedó 2 noches en marzo de 2023
Respuesta de GM el 12 mar. 2023
Dear Carmen,Thank you so much for this great review. We are thrilled that our clean accommodations made for a wonderful stay. We hope to host you any time you are in the area.Best,Jennifer FlandGeneral Manager

8/10 Bueno

Karen

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2022

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Lorena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2022
Respuesta de GM el 16 may. 2022
Dear Lorena, Thank you for your time in sharing your kind review, and please visit us again. Best, Daisy Velez General Manager

8/10 Bueno

David Alberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rapido
Se hospedó 1 noche en abril de 2022
Respuesta de GM el 5 may. 2022
Dear David Alberto, We're happy to hear from you! It's great to know that you enjoyed your stay thanks to our quick and efficient service. Please plan to visit us again the next time you travel to the area. Best, Daisy Velez General Manager

8/10 Bueno

cesar

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
no me gusto que nos fueron a tocar la puerta antes de la hora del check out.
Se hospedó 1 noche en marzo de 2022
Respuesta de GM el 18 mar. 2022
Dear cesar, Thank you for the great score of your overall experience even though your comfort was interrupted by our express check-out service. Our staff strives to provide sincere hospitality and we clearly had a breakdown in communication regarding your departure. Please accept my apology. Sincere feedback like yours encourages improvement for future stays; for this reason, I hope you will visit us again. Sincerely, Daisy Velez General Manager

10/10 Excelente

Julio

Se hospedó 2 noches en febrero de 2022

6/10 Aceptable

Isaias

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Ok
Se hospedó 2 noches en diciembre de 2021
Respuesta de GM el 27 dic. 2021
Dear Isaias, Thank you for staying with us and sharing your experience via Expedia. I am sorry to see that your stay was only okay as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar hotel visit we strive for on a return trip. Sincerely, Daisy Velez General Manager

8/10 Bueno

Evelyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Sumelgida

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Las atenciones, Gloria es una chica de servicio al cliente que tiene atenciones excelente, me sentí como en casa.
Se hospedó 2 noches en octubre de 2021
Respuesta de GM el 26 oct. 2021
Dear Sumelgida, I am glad that you had a five-star experience at our hotel and that Gloria made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that everyone of us has the chance to help make someone's day brighter. Thank you for staying with us. Sincerely, Daisy Velez General Manager

10/10 Excelente

Kevin

Se hospedó 1 noche en octubre de 2021

2/10 Terrible

NORMA

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mala experiencia.
Mucho pomvo no avisaron que estaba en remodelacion. Y habia persona enferma
Se hospedó 2 noches en julio de 2021
Respuesta de GM el 3 ago. 2021
Dear NORMA, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. We did our best to communicate our temporary construction during the online and telephone reservation process as well as posting it on our website, so I'm sorry that we disappointed you in this area. As our valued guest, I hope that you will return and see our highly anticipated results! Sincerely, Daisy Velez General Manager

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
a
Se hospedó 2 noches en junio de 2021
Respuesta de GM el 20 jun. 2021
Dear Anonymous, Thank you for your time in reviewing our hotel and we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Daisy Velez General Manager

8/10 Bueno

Jose

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Precio concordante con la comodidad y servicio
Se hospedó 3 noches en junio de 2021
Respuesta de GM el 11 jun. 2021
Dear Jose, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and found us to be a great overall value. We appreciate your choosing us and hope to host you again. Sincerely, Daisy Velez General Manager

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en febrero de 2021
Respuesta de GM el 24 feb. 2021
Dear Anonymous, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Daisy Velez General Manager

8/10 Bueno

Aneudis

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2021
Respuesta de GM el 19 ene. 2021
Dear Aneudis, Thank you for your time in sharing your kind review and please visit us again. Best, Daisy Velez General Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno , limpio y cerca de lugares para compras y comer.
Se hospedó 1 noche en enero de 2021
Respuesta de GM el 5 ene. 2021
Dear Anonymous, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our location and clean accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Daisy Velez General Manager

6/10 Aceptable

Miguel

Viajó por negocios
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
No me quedaron ganas de regresar
Muy ruidoso y muy mala atención
Se hospedó 1 noche en noviembre de 2020
Respuesta de GM el 23 nov. 2020
Dear Miguel, I’m sorry for any lapses in service you experienced and that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Daisy Velez General Manager

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Se hospedó 1 noche en octubre de 2020
Respuesta de GM el 13 oct. 2020
Dear Angela, Thank you for your time in sharing your kind review and please visit us again. Best, Daisy Velez General Manager

8/10 Bueno

Lusia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good place to stay very clean and nice everything. Besides McDonald's and a gas station there's not really around.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Francheska

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay. I loved it so much I stayed an additional night
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 10 may. 2024
Dear Francheska,Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Jennifer Fland, GM

8/10 Bueno

Giulio

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean hotel, very friendly staff, reasonably quiet.
Se hospedó 3 noches en abril de 2024
Respuesta de GM el 8 may. 2024
Dear Giulio, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and quiet accommodations made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was nice
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 8 may. 2024
Dear Mike, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Facility is very dated. Room interior was updated, but do not understand why the handicapped shower, with roll-in (no curb) sloped away from the shower. The floor of the main bath area got soaked and held water. Most annoying was looking for ice machine. Room was on first floor, and there were signs in the hall pointing to Ice Machine, until they stopped. Turns out machine is on second level, but no signage for that aspect. Had to go to front desk to find it out.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 6 may. 2024
Dear Michael, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I have taken note about the signage for ice. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jennifer Fland, GM

10/10 Excelente

Vladan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent!
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 23 abr. 2024
Dear Vladan, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

2/10 Terrible

Jaime

No le gustó: Limpieza, estado de la propiedad e instalaciones
The hallway smelled like cannabis. The bathroom was not clean.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 22 abr. 2024
Dear Jaime, Our goals are to offer a clean, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are a smoke-free hotel and do our very best to obtain guest compliance. Thank you for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jennifer Fland, GM

2/10 Terrible

Robert

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The section of rooms we were in are older and out dated. You can hear other rooms activities, ie shower running, toilets flushing, people talking, along with outside noises and activities... One of the rooms i booked at 4:30am someone attempted to make entry with a hotel key that was issued by the front desk. They tried numerous times but couldnt because of security latch. Safety was definitely compromised.
Se hospedó 1 noche en abril de 2024
Respuesta de Stephanie Kreyl - Front Office Manager el 12 abr. 2024
Good Afternoon Robert,I am very sorry to hear about these issues during your recent stay with us. We take the safety of our guests and staff very seriously here, and I apologize that another guest attempted entry into your room. We will be sure to speak to the housekeeping staff as well as the front desk to ensure that this does not happen again.

10/10 Excelente

Samiyah

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super clean and amazing staff! Thanks for the great hospitality!
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 11 abr. 2024
Dear Samiyah, It's wonderful to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness of our facilities and the friendliness of our staff. Thank you for recognizing all of our staff members in your review. Our team members take pride in their work and are passionate about providing the best possible experience to our guests. We truly appreciate your kind words and look forward to your next visit. Best, Jennifer Fland, GM

10/10 Excelente

Victor

Great place to stay
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 11 abr. 2024
Dear Victor, Thanks for sharing this glowing review of your experience with us. We appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 Bueno

Bryant

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Besides the paint coming off of the bathroom ceiling was a pretty good day. Staff is very friendly and helpful
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 7 abr. 2024
Dear Bryant, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed our customer service, and I have noted your recommendations regarding the paint. Thank you for your time in reviewing our hotel. Sincerely, Jennifer Fland, GM

10/10 Excelente

Shelley

Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 23 abr. 2024
Dear Shelley, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

2/10 Terrible

Rossana

Viajó con su familia
No le gustó: Servicios
Room was so far away from exit
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 29 mar. 2024
Dear Rossana, Thank you for choosing us. We apologize that your room's location did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on a return visit. Sincerely, Jennifer Fland, GM

10/10 Excelente

William

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 29 mar. 2024
Dear William, Thank you for your patronage. We are so happy to know you enjoyed your stay and our overall value. Please visit again soon. Best, Jennifer Fland, GM

2/10 Terrible

Mary

Se hospedó 5 noches en marzo de 2024
Respuesta de GM el 15 abr. 2024
Dear Mary, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Jennifer Fland, GM

10/10 Excelente

Jocelyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My sister and I had an excellent experience at the Holiday Inn. The room was clean and comfortable. The staff was very pleasant. The hot breakfast buffet was an added perk that made our stay even better. The hotel was about 10 minutes away from the American Dream Mall which was very convenient. We'll definitely stay here again the next time we come!
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 18 mar. 2024
Dear Jocelyn, We love hearing our guests say they will return to our Holiday Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your compliments, and please revisit us soon. Best, Jennifer Fland, GM

10/10 Excelente

Adrienne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024