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Opiniones sobre Hanmer Springs Hotel

4.5 out of 5
Hanmer Springs Hotel
1 CONICAL HILL ROAD, 1, Hanmer Springs

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 194 de 371 opiniones" "
Evaluación: 8 - Bueno. 125 de 371 opiniones" "
Evaluación: 6 - Aceptable. 28 de 371 opiniones" "
Evaluación: 4 - Mediocre. 18 de 371 opiniones" "
Evaluación: 2 - Terrible. 6 de 371 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Anupam

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios
.
Se hospedó 2 noches en abril de 2024
Respuesta de Kaisalina Jackson. el 2 may. 2024
Kia Ora, Thank you for taking the time to rate your stay with us. Kind Regards,Kaisalina Jackson.

10/10 Excelente

Kristine

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property in the center of town. Rooms were large, well appointed and very nice. Continental breakfast wasn't much, but nice. Staff was excellent; very friendly and helpful. I would recommend this property to anyone in the area.
Se hospedó 2 noches en abril de 2024
Respuesta de Kaisalina Jackson. el 23 abr. 2024
Kia Ora Kristine, Thank you for taking the time to place feedback. We value all our guest's comments. We are pleased you had a pleased experience. Kind Regards, Kaisalina Jackson.

10/10 Excelente

Sue

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What a beautiful hotel. We were offered the Garden Suite which was a total delight. Staff so very friendly and accommodating. Food good. Close to the Thermal pools, shops and restaurants. Enjoyed it so much, we stayed another night,
Se hospedó 1 noche en abril de 2024
Respuesta de Kaisalina Jackson. el 19 abr. 2024
Kia Ora Sue, Thank you for taking the time to place feedback. We are pleased to read that you enjoyed your stay with us.We look forward to seeing you again in the future. Kind Regards,Kaisalina Jackson.

10/10 Excelente

Janet

Loved my stay, location perfect and the bed very comfy.
Se hospedó 3 noches en marzo de 2024
Respuesta de Simon Jackson. el 26 mar. 2024
Kia Ora Janet, Thank you for taking the time to place your feedback. Glad you had a comfortable experience. Kind Regards, Simon Jackson.

10/10 Excelente

Warwick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very spacious and comfortable room
Se hospedó 2 noches en marzo de 2024
Respuesta de Simon Jackson. el 21 mar. 2024
Kia Ora, Thank you for taking the time to rate your stay with us.Kind Regards,Simon Jackson.

10/10 Excelente

Tom

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was in a great location in the centre of town Grounds were very well maintained and pool area was great.Room and dining area were great as well .I would highly recommend this hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Simon Jackson. el 21 mar. 2024
Kia Ora, Thank you for taking the time to place feedback. This helps us better your services to our customers. We are pleased to hear that you, enjoyed your stay. Kind Regards, Simon Jackson.

10/10 Excelente

susan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely architecture & property grounds were beautiful
Se hospedó 1 noche en marzo de 2024
Respuesta de Kaisalina Jackson. el 3 mar. 2024
Kia Ora Susan, Thank you for sharing your feedback with us, it is greatly appreciated, to hear of our guest's experience. We are pleased to hear that you enjoyed your stay. Nga mihi, Kaisalina Jackson.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fab - the room was spotless & was well equipped.😉 the continental breakfast was excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Simon Jackson. el 4 mar. 2024
Kia Ora David, Thank you for sharing your feedback with us. It is good to hear you had a comfortable stay, also enjoyed the continental breakfast, as our guest's experiences are very important to us. Ngā mihi,Simon Jackson.

10/10 Excelente

noels

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place very handy walking to everything staff made it very easy thankyou
Se hospedó 1 noche en marzo de 2024
Respuesta de Simon Jackson. el 4 mar. 2024
Kia Ora Noels, Thank you for taking the time to place your feedback. We are pleased to hear that you had an enjoyable stay. Ngā mihi,Simon Jackson.

10/10 Excelente

Pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We absolutely love it… and for sure we will come back. Thank you everything was so nice.
Se hospedó 2 noches en febrero de 2024
Respuesta de Simon Jackson el 4 mar. 2024
Kia Ora Pamela, Thank you for taking the time to place feedback. We are pleased to hear that you had an enjoyable stay and look forward to welcoming you back. Ngā mihi,Simon Jackson.

10/10 Excelente

Arlene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were very happy with comfort of room . It was nice to be able to walk to hot springs from hotel . We enjoyed a meal in dining room and also continental breakfast in am.
Se hospedó 1 noche en febrero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Kia Ora,Thank you for sharing your feedback with us. It is good to hear you had a comfortable stay and enjoyed the meals available, as our guest's experiences are very important to us. Ngā mihi,Simon Jackson.

10/10 Excelente

Tania

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
restaurant service was very slow and the bar closed by 9pm with no warning
Se hospedó 1 noche en febrero de 2024
Respuesta de Simon Jackson el 25 feb. 2024
Kia Ora,Thank you for sharing your experience with us. Its important to hear from our guests to improve our services. We make no excuses but to get better. Ngā mihi,Simon Jackson

10/10 Excelente

Siaosi

Se hospedó 2 noches en febrero de 2024
Respuesta de Simon Jackson. el 21 mar. 2024
Kia Ora, Thank you for taking the time to rate your stay with us.Kind Regards,Simon Jackson.

10/10 Excelente

Abigail

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was well-appointed and the hotel well situated in town and close to the springs.
Se hospedó 1 noche en febrero de 2024
Respuesta de Simon Jackson el 25 feb. 2024
Kia Ora,Thank you for sharing your feedback with us. It is good to hear our guest's experiences. We are glad you were pleased with your appointed room. Being in the center of town is a very convenient location indeed. Ngā mihi,Simon Jackson.

10/10 Excelente

Bryan, Napier

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely garden setting
Se hospedó 2 noches en febrero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Kia Ora, Thank you for your feedback. Our team do work hard in keeping the gardens looking fresh and well maintained for our guests to enjoy. Ngā mihi,Simon Jackson.

10/10 Excelente

Tracy van

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved staying. The staff were so friendly and it was a great atmosphere. Looking forward to coming back!
Se hospedó 2 noches en febrero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Kia Ora, Thank you for your feedback and sharing your experience. Our staff do endeavor to ensure all our guests are comfortable and have a warm welcomed stay while at our hotel. We look forward to hosting you again in the future. Ngā mihi, Simon Jackson.

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

10/10 Excelente

Murray

Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

8/10 Bueno

Nathan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great facility and terrific service.
Se hospedó 2 noches en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Kia Ora Nathan, Thank you for taking the time to send through your feedback. Our staff do try their very best to ensure all our valued guests experience, is a pleasant one. Ngā mihi,Simon Jackson.

6/10 Aceptable

Joyce

Le gustó: Personal y atención
Two floors but no lift ! Continental breakfast not overly generous. Wouldn’t stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Simon el 26 ene. 2024
Kia ora,Thank you for your feedback.We are sorry that the Hotel was not to your expectations.Kind regards

8/10 Bueno

Hayley

Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

8/10 Bueno

Geoffrey

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable accommodation, well positioned and convenient for Hanmer shops and attractions. Staff are friendly and helpful. Rooms did not have air conditioning. The electric fans provided were efficient but a bit noisy. The food was excellent, and overall a most enjoyable stay. We would definitely stay again.
Se hospedó 2 noches en enero de 2024
Respuesta de Simon Jackson el 26 ene. 2024
Kia ora,Thank you for providing us with your feedback.Its important to hear from our guests.Glad that the overall stay was enjoyable.We look forward to your next visit.Kind regards

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson el 25 feb. 2024
Thank you for rating your stay.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aged wine.
It was a beautiful old lady of a hotel. The walls showed how she was built and used to be the gem of genteel society. But it is a bit run down in places. Not sure if that is a negative… Felt like we were staying in a historical building. The beds were comfortable and the grounds were stunning!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Simon Jackson el 26 ene. 2024
Kia ora,Thank you for providing us with your feedback. I'm glad you enjoyed a piece of History. It is a task to upkeep such old buildings as we try not to disturb the history that it tells. I agree we can always make improvements.Kind regards

8/10 Bueno

Kim

Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

10/10 Excelente

Nicole

Se hospedó 3 noches en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

4/10 Mediocre

MICHAEL

Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

4/10 Mediocre

MICHAEL

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Less than satisfied
Bed was uncomfortable, poor lighting and dated. Bathroom was not cleaned properly and there was an old toothbrush jammed down one of the sinkholes that hadnt been removed. Hotel restaurant was pretty bad and over priced. Wont be dining there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson el 25 feb. 2024
Kia ora Michael,Thank you for sharing your experience with us. It is important to hear from our guests to improve our services. We make no excuses but only to get better. Kind regards,Simon Jackson

10/10 Excelente

Muhsin

Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

10/10 Excelente

Kristin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Simon Jackson el 27 ene. 2024
Thank you for the feedback.We appreciate your comments.

10/10 Excelente

Yvette

Se hospedó 1 noche en diciembre de 2023
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

6/10 Aceptable

Edward

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
The breakfast provided was amazing, also how comfortable the beds were. I didn’t like how hot the room was and learning that no rooms had air-conditioning, very disappointing in this day and age. Very overpriced as a result.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Simon Jackson el 27 ene. 2024
Kia ora,Thank you for your feedback.Glad you enjoyed the breakfast offerings and how comfortable our beds are.We are sorry for the no elevator. Kind regards

8/10 Bueno

Jacques

Se hospedó 2 noches en diciembre de 2023
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Simon Jackson. el 25 feb. 2024
Thank you for rating your stay.

10/10 Excelente

Tracy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
was a very nice property, staff went out of their way to help us
Se hospedó 2 noches en diciembre de 2023
Respuesta de Simon Jackson el 27 ene. 2024
Kia ora,Thank you for providing us with your feedback.Kind regards,

6/10 Aceptable

E

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Good value
Good value. The beds were very comfortable, the breakfast was good. The reception staff were excellent. The building is very dated inside and could do with a proper clean, there is a lingering musty smell throughout. The breakfast staff was fairly rude. There didn’t seem to be a/c in the bedrooms so it was very hot and clammy at night. However the price we paid was fair so I would stay again.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jason

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic place to relax
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Megan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic location, clean private accommodation
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kil Seok

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

eric

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Nice hotel, but could be so much better
Beds were very soft, and perhaps starting to sag in the middle. This is an iconic hotel in Hanmer, but is very bland. Soft furnishing and perhaps some colour in the rooms would be good. The rooms just seam a little bland.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Leanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Virginia B

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jamii-lee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stunning property, the grounds are so well maintained it’s a beautiful destination so close to everything in Hanmer.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well presented and maintained period building
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Christine

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

gemma

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Stella

Le gustó: Servicios
Lovely staff and very helpful.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Top spot in Hanmer
Fantastic location , gorgeous grounds , lovely pool area - nice and warm even when cold outside. Spacious attractive restaurant with very good pizza and breakfast. Staff were lovely and very peaceful location. Only criticism was that the figments in the rooms were a little bit tired- could do with updating some of the drawer fronts etc- otherwise- fantastic
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Paul

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Hanspeter

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Schönes altes Hotel, dringend neue Fenster
Ideal mitten im Ort gelegen, grosszügige Räume. Die Isolation ist mangelhaft, die Fenster dichten überhaupt nicht. Reine Elektroheizung ist eine Umweltkatastrophe.
Se hospedó 2 noches en octubre de 2023