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Opiniones sobre Braemar Lodge And Spa

4.5 out of 5
Braemar Lodge And Spa
283 Medway Road, Hanmer Springs

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 269 de 431 opiniones" "
Evaluación: 8 - Bueno. 110 de 431 opiniones" "
Evaluación: 6 - Aceptable. 34 de 431 opiniones" "
Evaluación: 4 - Mediocre. 12 de 431 opiniones" "
Evaluación: 2 - Terrible. 6 de 431 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Mantej

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Two joint single beds given instead of one king bed. Both single beds deep from the middle and caused us back pain.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Chaminda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff provided excellent customer service. Chamod and James, the chefs, cooked amazing food. Chaminda, who served us, was very professional. The front office staff was professional and attentive during our stay.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Chontay

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
I must admit for a 5star hotel the service was slow, we waited 45 mins to be checked (check in was at 3) and then waited 50mins for our dessert after dinner. The room itself was unclean, the tv would not work as it kept shutting off. The cutlery in room was dirty and surfaces hadn’t been wiped/coffee spills ect Apart from that the staff were friendly and the spa was great. I would book again however would need to be more thorough with the clean.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Alaina

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Was looking forward to the 2 spa facilities but very disappointed, Indoor spa bath in need of a good clean, jets were turned on lots of brown flakes blew into the bath, was filled 3 times and still had brown floaties was pretty gross and wasnt used. The outdoor spa was better but had hair floating around and also clinging to the filter. Face cloth was obviously stained. Bed blankets had stains. On arrival bed was made pretty poorly. Fridge was not cooling no matter what setting it was on. Was disappointed about both spas as that was the draw card for us. Great views from the room & quiet surrounds.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Nadia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kim

Viajó con su pareja
Le gustó: Limpieza, personal y atención
First time stay at Braemar. Good staff, rooms were spacious, dinner was very good and nice to have the Tesla chargers. Would stay again
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lance

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay! Very accommodating for our 1 year old. Comfy bed. we wish we booked a room with a spa!!!! Great views we will be back in winter
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

David, Edmond

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing location. If you want to find a quiet get away for you and the Miss, nothing more romantic out there.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Paul

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Very lovely property but just starting to see signs of neglect in gardens and surrounds. Room was very clean. No staff at all after 5pm, restaurant and bar not open, which wasn’t communicated clearly when booking. We were left with a note at reception to open our door with a key and the lock had a cover over the keyhole that we couldn’t remove. No one answered the after hours number and we had to wander around what seemed to be a ghost hotel until fortunately we found a friendly and helpful maintenance person who was able to let us into our room. Adequate breakfast with friendly breakfast staff person.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Alisha-marie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the experience overall, well worth it. Reastaurant staff needed more than one request to keep up with the breakfast service in the restaurant. Dishes piled up on tables, clean dishes ran out as well as frsh OJ ect.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room & view, excellent bathroom, very spacious, very comfortable bed, nice & quiet with friendly staff. If you want to be picky the carpet was a tiny bit worn. Will definitely be back
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Marjorie

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

April

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Wayne

Se hospedó 1 noche en enero de 2024

10/10 Excelente

mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very comfortable
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Stephan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Relaxing family trip
Pros: Clean and comfortable stay Big room and big bathroom with spa Con: Road is a little rough to get to hotel Limited checkin hours Breakfast buffet could be improved - hash brown was so hard..seemed like left over food
Se hospedó 1 noche en enero de 2024

10/10 Excelente

sophie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay once again. Love the serenity
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ryan

Amazing and relaxing
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
A strange mix of luxury and basic errors. Huge room, with many luxury features, but....had to transport our own bags on a luggage trolley to the room; only two hangers in the wardrobe (quickly remedied by staff); room safe didn’t open an when maintenance fixed that, wouldn't close, so given override key; door onto balcony wouldn't lock, but 1st floor and a quiet location so not a big deal but still unnerving; hot tub showing error messages so wouldn't work (real 1st world problem that but then its supposedly a 5* hotel); finally food in restaurant very average for the class of hotel. Great room but too many niggles.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

C L

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exceptional. We have travelled extensively in N.Z. and internationally, and this would be the quietest room we have stayed in. Well soundproofed, spacious, tastefully decorated, beautiful and expansive views from the room, and a comfortable bed combined ensuring a good nights sleep. Handy to Hanmer (about 5-6kms away) with all it's attractions. Only stayed 1 night, but will be back.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very enjoyable stay in a nice room. I’m just submitting a review with Ray Mayer Lodge and here
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

SHANE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautifil place, rooms were fantastic, dinner was great as well. Full recommend
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Tara

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Lovely room unfortunately there were multiple faults the main one being the shower leaking leading to the bathroom flooding
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Mark

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Matt

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Trainee upon check in didnt have a room assigned. Tv didnt work in room. Breakfast is very substandard. Manager tried to argue about my issues on checkout instead of listening.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was lovely to receive an upgrade thank you. It was a lovely spacious room. The only slightly negative comment was that there is obviously not a gardener around!
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Valerie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the privacy of the rooms with the spa.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to relax, beautiful location
Se hospedó 3 noches en agosto de 2023
Respuesta de Dan el 20 ago. 2023
Hi David, Thanki you for your review. Look forward to seeing you again.

10/10 Excelente

Insoon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Dan el 20 ago. 2023
Dear Insoon, Many thanks for staying with and rating 10 of 10

10/10 Excelente

Peter, Point Howard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Dan el 20 ago. 2023
Hi Peter, Thank you.

8/10 Bueno

Kelsi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful and so peaceful
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Victoria

Viajó con su pareja
This was once a wonderful special place to stay, but unfortunately its lost its sparkle. Room smelt like stale smoke, spa pool water wasnt clean. Meals were lovely but limited. No steak or Salmon, which was advertised on wedsite menu. Over all an average experince.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Penny

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Suite was a great size and views were beautiful but room itself was dusty.. no hand towels available in bathroom. Only two flute glasses available in the room despite providing red and white wine in bar fridge. Spa was not clean and no steps available to get in and out of. Also not impressed that we had stayed away from our room until just after 3pm to allow time for room to be serviced but when we returned it had still not been completed. It was serviced at all… only some clean towels were dropped in quickly.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Lena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The comfortness and the super spacious of our room were wonderful. It really value for money and better then expected.
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its a fantastic place to relax and the facilities are excellent.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Barbara

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Daniella

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

George

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Expected more!
Nobody at reception desk at 5.15 on arrival. Transported own luggage (some distance) via lift and long corridor. Breakfast was quite adequate. Did not have dinner in hotel. Very large room, but no drawers for unpacking clothes, so had to use suitcases. Large double bath/spa needs grab handles for safety. Had lovely weather for three days.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Rangiwhakata

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Katrina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our superior room with spa pool outside the room. Had everything we needed for a special getaway for our anniversary and staff were great
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Rosalind

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well maintained .visited 12 years ago and loved it still good condition. Would have been nice to have laundry on site
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spar pool needed a change of water
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Sara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were really lovely, and the property was clean, quiet and absolutely beautiful!
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

penelope

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely relaxing time was had.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Dallin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a perfect spot for our honeymoon. Staff were amazing and went above and beyond. Breakfast was perfect and the room was just awesome. It was a really good holiday for a couple on a cheap budget.
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Ella

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay at Braemar. The room was beautiful and very comfortable, staff were lovely, and the on site restaurant meant we didn’t have to go far after our delicious meal! We will definitely be back.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Clare

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely location and fabulous rooms.
This was our third stay at Braemar lodge. The rooms are lovely, comfortable and spacious with great views. Everyone is very professional and friendly. The only downside is that the breakfast is now a rather plain buffet and I hope they will return to an a la carte in the future when circumstances allow. Fabulous evening meals. Overall a great stay.
Se hospedó 3 noches en enero de 2023