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Opiniones sobre Alpine Lodge Motel

3 out of 5
Alpine Lodge Motel
1 Harrogate Street, Hanmer Springs

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 202 de 488 opiniones" "
Evaluación: 8 - Bueno. 215 de 488 opiniones" "
Evaluación: 6 - Aceptable. 50 de 488 opiniones" "
Evaluación: 4 - Mediocre. 15 de 488 opiniones" "
Evaluación: 2 - Terrible. 6 de 488 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Inge

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Alpine Lodge has real friendly hosts. The proximity of the pools is fantastic. The motel is old, but well maintained. Providing towels for the pool was a really nice surprise and much appreciated. We loved our stay and look forward to coming back.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 11 abr. 2024
Hello Inge,Thank you for reviewing the motel. Great to see that the towels got well used, and that short walk to the pools is so very handy. We wish you all the best, and look forward to a return visit another day.

8/10 Bueno

Julius

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Overall lovely stay, cosy atmosphere. Electric blanket didn't seem to work but other than this no grievances.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Julius,Thank you for the review, we will look into the electric blanket and replace if necessary. Great to see that you enjoyed your stay with us.

8/10 Bueno

Penny

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excellent staff, great value and location.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Penny,Great to see you enjoyed your stay with us, travel safe, and we hope to see you again another day.

8/10 Bueno

samantha

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super close to the hot pools. Clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bryan el 26 mar. 2024
Hello SamanthaThank you for taking the time to post this comment and we are pleased you enjoyed your stay with us Warmest regards Bryan

2/10 Terrible

Gerald

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No favorable comments as this was very low grade and not suitable as motel accommodation. This is back packer overnight.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 17 mar. 2024
Hello Gerald,Well, I think you may of got your motels mixed up, either that or what you say to our face, is the total opposite of what you say online. No other comment can be made.

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
easy to find, safe car parking, warm comfortable room
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 8 mar. 2024
Hello Carol,Thank you for the lovely review. We look forward to having your company again soon.Thanking you'Management

8/10 Bueno

ROGER

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ideal for my overnight stay. Location and convenience was Ideal
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 2 feb. 2024
Hello Roger,Thank you, love to see that the motel was ideal for your stay, and that your night went well.

6/10 Aceptable

Helen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was too hot. No air conditioner. Couldn't leave the door open all night to let air in and the bathroom window opened up too far to leave open. Terrible night.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 2 feb. 2024
Hello Helen,Thank you for your review. Yes, those rooms can get hot, ideal for winter, not so much for summer. There is a fan in the room which may of helped. Sorry you did not enjoy your night with us. Great that you found the room clean, with all you needed, an the location ideal for your stay.

10/10 Excelente

Monique

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our family had a great stay ❤️ walking distance to the pools and uptown was perfect ! Will definitely be back thank you
Se hospedó 2 noches en enero de 2024
Respuesta de Managers el 10 ene. 2024
Hello Monique,Thank you for the great review, glad you enjoyed your stay with us.We look forward to having your company again soon.

10/10 Excelente

Jessica

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en enero de 2024
Respuesta de Managers el 10 ene. 2024
Hello Jessica,Thank you for your kind review. We hope to have your company again another day.

8/10 Bueno

Gerard

Se hospedó 2 noches en febrero de 2023
Respuesta de Mangers el 2 abr. 2023
Hello Gerard,Thank you for reviewing the motel. Great to see that you enjoyed your stay with us, and that you found the room clean and comfortable. We hope also that not only did you get to sample some of the great food, but got to enjoy the springs or bush walks close by.We hope to have your company again another day.Kind regards, Trish

10/10 Excelente

Wayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very comfortable stay in Hanmer Springs. Clean, comfortable and quiet, and very reasonably priced. Very central, and close to everything. Will stay here again, and highly recommend to others.
Se hospedó 1 noche en enero de 2023
Respuesta de Managers el 30 ene. 2023
Hello Wayne,Thank you for reviewing the motel. So great to see that your stay with us was relaxing, enjoyable and and priced well. We look forward to having your company again soon.Kind regards

10/10 Excelente

Nicola

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was small but lovely and clean very friendly great stay
Se hospedó 1 noche en enero de 2023
Respuesta de Managers el 28 ene. 2023
Hello Nicola,Thank you for your kind words, and we are pleased to see that you enjoyed your stay with us, in a clean and comfortable room.

10/10 Excelente

Rob

Se hospedó 1 noche en enero de 2023
Respuesta de Mangers el 15 ene. 2023
Thanks for your great review, hope to see you again soon.Your hosts Brett and Denise

10/10 Excelente

Shohini

Se hospedó 1 noche en enero de 2023

4/10 Mediocre

Celia

Viajó con su pareja
No le gustó: Servicios
Good position but interior shabby and needs paint. Patches on walls need work. No microwave and outlook limited to car park. Nowhere undercover for bike storage.
Respuesta de Brett & Denise - Your Hosts el 26 dic. 2022
Good morning Celia, Thank you for your input. Our budget studio rooms all have microwaves in them, so a bit confused by your statement. We could have provided you with a tarpaulin for your bikes if you wanted it, just had to ask. we are working on updating the paint colours in all our rooms over the coming year.Kind Regards

2/10 Terrible

Mahesh

Viajó con su familia, Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
The operators knowingly gave us the room 21 which had shower problems and the toilet was stinking ,service was poor upon checkin . Not worth the money i will not recommend to any one to make reservation as heating facilities is pre hestoric carpets in the rooms are stinking
Respuesta de Brett & Denise - Your Hosts el 22 dic. 2022
Good afternoon, Mahesh. Thank you for your feedback.we were unaware of any issues with your room. We have since investigated and still there appears to be no obvious smell or issues to date. Your booking was made through a third party being - "Expedia" - you were adamant it was booked under your name only- which was incorrect, and caused a delay in the check in. We are sorry that we did not meet your expectations

8/10 Bueno

Maraea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to make ur way around kids enjoyed it happy family
Se hospedó 1 noche en diciembre de 2022
Respuesta de Managers el 22 dic. 2022
Hi Maraea. we are glad you enjoyed your stay with us, we will hopefully see you again soon RegardsBrett and DeniseYour Hosts

10/10 Excelente

Melanie

Se hospedó 1 noche en noviembre de 2022
Respuesta de Brett & Denise - Your Hosts el 22 dic. 2022
Hi Melanie so pleased you all enjoyed your stay. please come back and see us again soon

8/10 Bueno

Roger

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Brett & Denise - Your Hosts el 21 nov. 2022
Thank you, Rodger for your response, we hope to see you again

10/10 Excelente

shane

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Great location, very friendly and everything in walking distance.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Managers el 15 nov. 2022
Thank You Shane, we are so pleased you had a great time, hopefully we will see you again real soonWarm RegardsBrett and Denise

10/10 Excelente

Helene

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the room, with wooden floors and roof, very cosy and earthquake friendly :)
Se hospedó 1 noche en octubre de 2022
Respuesta de Mangers el 21 oct. 2022
Awesome Helene Glad you enjoyed your stay with us. We hope to see you again Thanks Peter & Aileen

10/10 Excelente

Frank

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Easy walk to all amenities and shops.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mangers el 21 oct. 2022
We are so happy you enjoyed your stay with us Thanks for the review We hope to see you again Thanks Peter & Aileen

10/10 Excelente

Kirsty

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable beds, super close to town and hot pools. Well laid out room. Nice to have a table our party of 4 could sit around. The outside landscaping requires some TLC. The concrete was broken and uneven at the entrance way to the room but this was pointed out to us by staff on arrival. Overall good value for money.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mangers el 13 oct. 2022
Thanks for your great review Kirsty, We are so happy you enjoyed your stay We look forward to seeing you again Thanks Peter & Aileen

10/10 Excelente

Paul

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Margaret

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great stay and just a few minutes walk to pretty much everything Hanmer has to offer
Se hospedó 2 noches en julio de 2022
Respuesta de Mangers el 2 ago. 2022
Awesome Margaret So happy you enjoyed your stay with us. We hope to see you again Thanks Peter & Aileen

10/10 Excelente

Daniel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de Mangers el 28 jul. 2022
Awesome Daniel Glad you enjoyed your stay with us. We hope to see u again Stay safe Peter & Aileen

10/10 Excelente

Adrian, Hamilton

Viajó con su pareja, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were awesome. Helpful advise.
Se hospedó 2 noches en julio de 2022

4/10 Mediocre

Francesca

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Was a bit disappointed . Room could do with an up date . Hot water run out in the morning during my shower .
Se hospedó 1 noche en julio de 2022
Respuesta de Mangers el 20 jul. 2022
Sorry to hear that you were disappointed with your stay Thankyou for your feedback peter & Aileen

4/10 Mediocre

Hayley

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Friendly Staff. Shower was powerful. Room was very run down. Tv didn't work properly, microwave didn't work properly. Heated towel rail was held together with cable tie. So much condensation the windows were dripping with water. Overall pretty run down!
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Angela

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a family room, I slept in one of the single beds and it was super comfy!! The heater in the bathroom didn’t work but I mentioned it to the staff on checkout, who were grateful for me letting them know, and they said they would fix it. Good value for a family room.
Se hospedó 1 noche en junio de 2022
Respuesta de Mangers el 25 jun. 2022
Awesome Angela We are happy you enjoyed your stay with us We look forward to seeing you all again Thanks Peter & Aileen

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and helpful hosts. Nice convenient spot close to hot pools and restaurants.
Se hospedó 3 noches en junio de 2022
Respuesta de Mangers el 23 jun. 2022
Thanks Karen we are pleased you enjoyed your stay See u next time Peter & Aileen

8/10 Bueno

Hilary

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Was a good experience
Se hospedó 3 noches en junio de 2022
Respuesta de Mangers el 22 jun. 2022
Happy you enjoyed your stay with us. We hope to see you again Stay safe Thanks Peter & Aileen

6/10 Aceptable

Hazel, Hamilton

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were suprised to find that dishes had to be washed in bathroom sink or put outside only to be replaced between 11-1 next day. Otherwise the facility was spotless very handy to hot pools and we were even supplied with towels for use at the pool, a real bonus.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Gordon

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Great location, Excellent hosts. Comfortable rooms
Se hospedó 2 noches en mayo de 2022
Respuesta de manager el 12 may. 2022
Awesome Glad you enjoyed your stray See u again soon Peter & Aileen

8/10 Bueno

Wendy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean units. Some updating had taken place. The hosts were incredibly helpful and very friendly. The beds were comfortable. Nice and central to everything. We really enjoyed our stay.
Se hospedó 3 noches en abril de 2022
Respuesta de manager el 12 may. 2022
Thanks Wendy Glad you enjoyed your stay See u again soon Peter & Aileen

10/10 Excelente

Klaus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location
Se hospedó 1 noche en abril de 2022
Respuesta de manager el 6 may. 2022
Glad you enjoyed your stay with us Klaus we look forward to seeing you again Thanks Peter & Aileen

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
You can hear next door.
Owners and staff were friendly enough. Good central location. The only issues I would say are that the walls between each unit are paper thin and you can hear next door quite abit. Ok if you're a heavy sleeper but you can hear people snoring and going to the toilet..... Not ideal really. Other than that it was clean and warm.
Se hospedó 2 noches en abril de 2022
Respuesta de manager el 29 abr. 2022
Glad you enjoyed your stay. Thankyou for your feedback we have addressed the noise problem with the owners and it is being fixed during the winter months Stay safe Thanks Aileen & Peter

8/10 Bueno

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Short break
It was only a one night stay but was very comfortable. Amazing water pressure for the shower.
Se hospedó 1 noche en abril de 2022
Respuesta de manager el 28 abr. 2022
Glad you enjoyed your stay with us Susan. We look forward to seeing you again Stay safe Thanks Aileen

8/10 Bueno

Chris

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Angela

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay. Very close to town everything in walking distance. Nice comfortable room.
Se hospedó 1 noche en abril de 2022
Respuesta de manager el 26 abr. 2022
Hi Angela Thank you so much for your feedback. Glad you enjoyed your stay We hope to see u again Thanks Aileen & Peter

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice but Dated
Good motel in Hanmer Springs. Stayed in a King Suite w Balcony. Room was clean but very dated … think pink bathroom fixtures and bedding that’s a bit old school. Perfectly comfortable and very nice owners, just quite outdated in terms of fixtures and fittings. Room had basic appliances which was nice … kettle, toaster, cooker (didn’t try it), and fridge. It had a spa bathtub which was out of service waiting for parts (but to be fair the room was not advertised as even having a spa bath so no complaints), and a nice balcony with a view of the mountains in the background, and the main road through town. If I returned to Hanmer I’d probably look for more updated accommodations but if my options were limited I’d stay here again.
Se hospedó 1 noche en abril de 2022
Respuesta de manager el 19 abr. 2022
Thankyou for your feedback, We will pass this onto the owners We hope to see you again Peter & Aileen

8/10 Bueno

Emma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, everything is just walking distance. Room was a decent size. Staff were very friendly and helpful
Se hospedó 1 noche en abril de 2022
Respuesta de manager el 19 abr. 2022
Thanks Emma for your feedback. It was lovely having you stay with us. We look forward to seeing you next time you visit Hanmer Take care Peter & Aileen

10/10 Excelente

Graeme

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Handy place to stay
Handy to the pools comfortable and welcoming
Se hospedó 1 noche en marzo de 2022
Respuesta de manager el 29 mar. 2022
Awesome Graeme happy you enjoyed yours stay with us We look forward to seeing you again Thanks Peter and Aileen

6/10 Aceptable

Dean

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Giselle

Se hospedó 1 noche en marzo de 2022
Respuesta de manager el 22 mar. 2022
Great that you enjoyed your stay We look forward to seeing you again Stay safe Thanks Peter & Aileen

10/10 Excelente

Nick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location close to town centre
Se hospedó 2 noches en marzo de 2022
Respuesta de manager el 15 mar. 2022
Thanks Nick for your feedback We look forward to seeing you again Thanks again peter and Aileen

8/10 Bueno

Dean

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en febrero de 2022
Respuesta de manager el 5 mar. 2022
Glad you enjoyed your stay We hope to see you again Thanks peter & Aileen

4/10 Mediocre

Tony

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The area itself was beautiful. Room was very small, toilet was hidden behind door, no fridge in room, was most expensive room on 7 day trip and the smallest
Se hospedó 1 noche en febrero de 2022
Respuesta de manager el 8 feb. 2022
Hi Tony, This is not our motel s all our units have fridges in and large bathrooms with toilets. Aileen Alpine Lodge Motel