Jerry and Cherry were wonderful hosts - very friendly, responsive, and helpful! The cottage looks just as it does in the picture. It's probably best to arrive during daylight the first time - it's not really tricky, but could be if it's dark. Parking is good. It has a nice living room with TV and games, though we were on the go a lot, so we didn't spend a ton of time there. We had breakfast a few times at the cottage, including some fresh eggs from the host, and we made use of the pans and dishes. We stayed in one bedroom and our son stayed in the bedroom with the smaller beds - comfy. We were there during the summer so it was mostly warm and we used the AC unit in the living room a few times. There are electric blankets for the winter and I bet it's pretty cozy. The house is pet friendly and that might bother some with allergies, but good for those with pets. Washer and dryer were very handy but they can take a while. I liked the shower and water was warm - bathroom could get humid after that but you could just open a window. It's in a really quiet location and my wife thought she heard a kiwi call one of the nights we had our windows open. One of the nights was clear and we walked up the driving path to a goregous view of stars: this included an upside-down (to us) Orion with the nebulas and a faint Milky Way. About 15 minutes away from everything in Rotorua, on the non-sulfur smell side of the lake. When visiting family in the area, we would definitely stay there again!