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Opiniones sobre Grotto Bay Beach Resort

4 out of 5
Grotto Bay Beach Resort
11 Blue Hole Hill, Bailey's Bay, Hamilton Parish

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 575 de 1005 opiniones" "
Evaluación: 8 - Bueno. 303 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 76 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 32 de 1005 opiniones" "
Evaluación: 2 - Terrible. 19 de 1005 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Manuel.

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
For my first time there everything was good the service and Food and Staff was very nice Over All We are Happy ✌
Se hospedó 4 noches en marzo de 2020

10/10 Excelente

Jenny

Viajó con su familia
Le gustó: Servicios
We enjoyed it. Food could be better.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Matthew

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have stayed at this property 4 times now and it is amazing . The location is great. 5 min walk to crystal caves and the swizzle inn . The hotel has its own private cave pool and the private beach is fabulous . The hotel restaurant has one of the best breakfast buffets. The staff is great and go above and beyond to be helpful. The even have a laundry on premises that you can use for 2$ detergent included . The bus stops right in front of the hotel and it's 2.90 per person one way to basically go anywhere on the island .
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Mark P

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good experience. Bermuda has a very good public bus system. we got passes from the Hotel and traveled very comfortably from the hotel to various attractions, later returning to the Bus Stops right in front of the hotel property. Food and staff were all fantastic.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Sandra

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I am completely satisfied with my stay. Staff was very helpful when needed. I will stay here next trip
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very personable staff and accommodating. Bedding was very comfortable. Hilly areas but staff will shuttle from check in to hotel room and to pool and beach areas. Beautiful landscape.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Granville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Klara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a beautiful place right on the beach, very clean and everyone is very friendly and welcoming.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Holly

Se hospedó 5 noches en abril de 2024

10/10 Excelente

Gary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved Grotto Bay Resort
Se hospedó 5 noches en abril de 2024

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay and relax.
Se hospedó 5 noches en abril de 2024

8/10 Bueno

Bradford, Newark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very beautiful resort. Most of the staff was friendly and helpful. Amazing wildlife and again foliage. Great weather
Se hospedó 5 noches en abril de 2024

6/10 Aceptable

harris

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
The beach and the grounds are beautiful, but there needs to be more attention paid to cleaning and fixing things that are crumbling, cleaning windows and floors in the main house etc. The bedrooms are just ok. They are putting fortunes into new additions and seem to be somewhat overlooking the existing property. That said, the property has lovely views, charming chickens and chicks running about and 3 friendly cats. We did enjoy our stay and got plenty of exercise since the property is spread out and there are many steps.
Se hospedó 7 noches en abril de 2024

6/10 Aceptable

elham

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rebecca

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to bus transportation, staff was very friendly and courteous, property is partially under construction which I was emailed about.
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Leslie

Viajó en grupo
Room not great. Tissues and soap in short supply. People very nice little beach beautiful
Se hospedó 7 noches en abril de 2024

10/10 Excelente

Christian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great experience
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Rich michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay
Se hospedó 6 noches en abril de 2024

8/10 Bueno

Evens

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great stay.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Suzanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location, a little out of the way but on the bus line to Hamilton and St. Georges.
Se hospedó 6 noches en abril de 2024

8/10 Bueno

Riaz

Le gustó: Limpieza, personal y atención
It was located close to the airport and getting around was easy. The staff were very polite especially at the dining area. My only issue was that only one bar and one dining area was open because of construction happening.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

David

Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Susan

Viajó en grupo
Le gustó: Limpieza, personal y atención
I need to start with the property was under renovation. And cannot be blamed for some of the noise and the inconvenience because of this. However, even if the pool area it was no one there to help with Paul or get up umbrellas and no one came down to take drink orders. The current cafeteria/restaurant really is a big enclosed room with absolutely no warmth. The food was good but as everywhere on Bermuda expensive. I think once the renovations are done, and the place is fully staffed you’ll have a great time there
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Carl N.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved it except for the steps down to the beach. Getting old for that many steps
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Dianne

Viajó en grupo
This is my third time to Grotto Bay and I still love it. There’s room to roam, so many attractions nearby, great rooms and service all with a gorgeous view on your veranda. Food is good at restaurant but The Swizzle Inn is a 5 minute walk with a great menu. I highly recommend Grotto Bay. The staff is amazing!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was amazing!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Will

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such friendly staff! Very welcoming.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved overlooking the Bay from the room. Main building is under construction for the next month, but was not really any inconvenience.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Hannah

Le gustó: Personal y atención
My room had large particles of soot & debris coming out of the HVAC vent onto the countertop. I notified housekeeping and was told they came to clean it out, but it did not make much difference. Throughout my stay, I continued to wipe the counter down 2 to 3 trimes a say.
Se hospedó 7 noches en febrero de 2024

8/10 Bueno

Joyce, Bloomington

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was awesome and accommodating. Loved the location as it was convenient to public transportation routes. Only reason did not give 5 stars was because only 1 restaurant and bar were open during our stay due to renovation so had limited choices. Once renovation is complete I would rate 5 stars. I would stay here again.
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Tariq

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Gustavo

Yes
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Shaylene

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Angel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved it
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

James, W Bridgewater

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024

6/10 Aceptable

Lavana

Se hospedó 6 noches en febrero de 2024

8/10 Bueno

Heather Stacie

Le gustó: Limpieza, personal y atención, servicios
It was raining so we were not able to take advantage of all of the amenities but we enjoyed the ones we did do. Liked the location however they were doing construction so it was quite loud and the bathroom in the restaurant/ lobby/ bar area was closed so we had to go outside up a hill and upstairs which was not ideal just the cold rain.
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Mica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A beautiful place with great people!
Se hospedó 5 noches en febrero de 2024

10/10 Excelente

Ali

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Such a great staff
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Alexis Nichole

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Diane, acton

Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Paal

Le gustó: Limpieza, personal y atención

10/10 Excelente

steve

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Special place with the caves and the view!
The location is amazing close to the airport. The caves were magical. To be able to have a massage in the cave was a once in a lifetime expierence. The rooms look dated. The hotel service staff member were gard to find around the pool. The hot tub wasn't really hot. The gym machine thatbis closed to the stairs Tony Little machine should be thrown away I literally almost broke my back. They need a rowing machine
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Georgia

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

jessel

Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Tanasha

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Room service was poor....The restaurants and food was excelente 👌. They have a gym which is great would be nice to have more entertainment
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Beverly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is well kept and the staff was very accommodating.
Se hospedó 4 noches en diciembre de 2023

4/10 Mediocre

Ajit

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Do not book this on Expedia - it does not include all inclusive, we made that mistake and had to find out at a check in. Overall resort is very outdated, only one restaurant was open on the property. Gym not clean and not big, pool even though advertised as heated was not heated. No smart TVs in the rooms, and we also had issues with bathroom drainage. Customer service was not horrible, however was definitely no where near good. For example, called for room service and was told we would get a call back, however did not after 30 minutes and had to call again. No complementary water bottles even offered, most things had an extra charge associated with them. Would not recommended staying here even if you can get a good deal, stay somewhere else!
Se hospedó 4 noches en diciembre de 2023