Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 19 de 51 opiniones" "
10 - Excelente
19
Evaluación: 8 - Bueno. 16 de 51 opiniones" "
8 - Bueno
16
Evaluación: 6 - Aceptable. 12 de 51 opiniones" "
6 - Aceptable
12
Evaluación: 4 - Mediocre. 3 de 51 opiniones" "
4 - Mediocre
3
Evaluación: 2 - Terrible. 1 de 51 opiniones" "
2 - Terrible
1
8,4/10
Limpieza
8,0/10
Personal y atención
7,8/10
Servicios
7,6/10
Estado de la propiedad e instalaciones
8,2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
ILSE MARISOL
Viajó con su familia
14 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy conveniente para ir caminando al Lago Ashi y tomar el teleferico o el barco, aunque no hay nada mas a los alrededores es un lugar ideal para una escapada, las aguas termales un poco basicas pero fue comodo.
ILSE MARISOL
Se hospedó 1 noche en abril de 2024
Respuesta de HESTA箱根 el 18 may. 2024
Thank you for using our hotel. Thank you for rating our hotel. Hakone is a famous hot spring tourist destination in Japan. Please come to Hakone again when you come to Japan. We look forward to.
10/10 Excelente
ともき
Viajó en grupo
20 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dormitory bed was a bit uncomfortable. Variety of vending machines
Hannah
Se hospedó 4 noches en abril de 2024
Respuesta de HESTA箱根 el 4 may. 2024
Thank you for your evaluation and comments on the hotel. We are glad that you were satisfied with the facilities such as vending machines. thank you.
10/10 Excelente
Luis
22 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The onsen is amazing.
Luis
Se hospedó 1 noche en abril de 2024
Respuesta de HESTA箱根 el 23 abr. 2024
Thank you for your evaluation and comments on the hotel. Thank you for your satisfaction with our hot springs. Hakone's hot springs are among the most famous in Japan. Please enjoy the hot springs in Hakone the next time you come to Japan.thank you.
10/10 Excelente
LAU
Viajó con su familia
7 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
LAU
Se hospedó 1 noche en marzo de 2024
Respuesta de HESTA箱根 el 9 abr. 2024
Thank you for using our service. We would also like to thank you for your review of our hotel. Thank you very much for your compliment regarding the staff's response. Please use our hotel again when you come to Hakone. thank you.
4/10 Mediocre
Vicent
22 feb. 2024
Vicent
Respuesta de HESTA箱根 el 24 feb. 2024
Thank you very much for staying with us this time.
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
可惜沒電梯 我們是老人家行旅扛不動到二樓 要視年紀安排一樓即可
LI FANG
Se hospedó 2 noches en noviembre de 2023
Respuesta de HESTA箱根 el 11 dic. 2023
Thank you for using our hotel this time. We apologize for the inconvenience as there is no elevator.
8/10 Bueno
BEE BEE
12 nov. 2023
BEE BEE
Se hospedó 1 noche en noviembre de 2023
Respuesta de HESTA箱根 el 16 nov. 2023
Thank you for using our hotel this time.
10/10 Excelente
Ki Chi
Viajó con su pareja, Viajó en grupo
6 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect room is quiet location. Need to drive.
Ki Chi
Respuesta de HESTA箱根 el 12 nov. 2023
Thank you very much for using our hotel this time. Thank you for your review of the hotel. We look forward to serving you again. thank you.
4/10 Mediocre
Feng Ren
3 nov. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.
My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.
The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.
If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Feng Ren
Se hospedó 1 noche en noviembre de 2023
Respuesta de HESTA箱根 el 4 nov. 2023
Thank you for using our hotel this time. We are grateful for the evaluation comments.Since there are few restaurants around the hotel, we have a large selection of vending machines within the hotel.We apologize for any inconvenience caused regarding the cleaning. We will share this comment with the cleaning staff and will put more effort into cleaning.
Thank you for using our hotel this time. We also appreciate your evaluation. We look forward to seeing you again.
8/10 Bueno
Daphne
Viajó con su pareja
13 oct. 2023
Le gustó: Limpieza
For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Daphne
Se hospedó 1 noche en octubre de 2023
Respuesta de HESTA箱根 el 14 oct. 2023
Thank you for using our hotel this time.Thank you for your review of our hotel.We apologize for any inconvenience caused as there are not many restaurants nearby.Our hotel sells food and beverages at shops and vending machines. Please use it the next time you visit.All of our employees are looking forward to your next visit.
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Alison
Se hospedó 2 noches en octubre de 2023
Respuesta de HESTA箱根 el 6 oct. 2023
Thank you for using our service. We would also like to thank you for rating your stay.
8/10 Bueno
Simon
27 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Simon
Se hospedó 2 noches en septiembre de 2023
Respuesta de HESTA箱根 el 6 oct. 2023
Thank you for using our service. We would also like to thank you for rating your stay.
8/10 Bueno
kazumi
24 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel locates in a quiet place, with difficulties to find the location, no restaurants and other facilities around. No elevator as well.
If well prepared for all these inconvenience, this hotel is definitely worth a try, with its more than reasonable price.
The hotel rooms seems to be newly renovated, large size, very clean and comfortable. I love it so much, would come back again definitely 💕.
Ki Chi
Se hospedó 1 noche en septiembre de 2023
Respuesta de HESTA箱根 el 12 sept. 2023
Thank you for using our hotel this time.Thank you for your high evaluation.We look forward to using our hotel again when you come to Hakone.
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel hakone
Bel hôtel avec une grande chambre pour 3
Un point négatif, pas de petit déjeuner, se le prevour dans la chambre.
Point positif onsen dans la salle de bain collective