Dear LisaThank you for your business and kind words.We hope to see you again soon!SincerelyVickie Thrower-MillsVP of Operations

Dear BarbaraThank you for your kind comments about our hotel and the staff. We look forward to seeing you again in October.Sincerely,Vickie Thrower-MillsVP of Operations

Dear TakiliaWe are sorry for the inconvenience you encountered about not having 2 beds. Unfortunately when you book 3rd Party reservations doesn't mean it is gtd. Unfortunately we have no control over those reservations. We will always do our best to provide you with whatever you book. I read your comments and you were correct the entire city and area was sold out and our doubles were booked 4 months out. Again, we are sorry and hope to see you again when in the area. It is best to book directly with the hotel to ensure you are getting what you book.Sincerely,Vickie Thrower-MillsVP of Operations

Dear BarbaraThank you for your kind words about our hotel and staff.We are glad you enjoyed your stay. We hope to see you again soon!Sincerely,Vickie Thrower MillsVP of Operations

Dear HelenThank you for your business. We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of operations

Dear CecilyThank you for your business and your kind score.We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

Dear KeshiaThank you for you business and your kind comments.We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

Dear TiffanyThank you for your business and your kind review.We are going under a full renovation in November.We hope to see you again soon.SincreleyVickie Thrower-MillsVP of Operations

Dear WilliamThank you for your business. We hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

Dear JulieThank you for your business, your kind comments about our hotel and staff. We hope you will stay with us again when you are in town for another tournament.Sincerely,Vickie Thrower-MillsGeneral Manager

Dear JosephWe are sorry about the inconveniences you encountered during your stay. This is not normal for us and we have addressed the TV issue with Spectrum. I wasn't aware of Ice machine issues but I did address that as well.We hope you will give us another chance when in Guntersville. Again we are sorry this happened as it is not normal for us. Sincerely,Vickie Thrower-MillsGeneral Manager

Dear KathyThank you for your kind comments about our hotel and your business. We hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

Dear BradThank you for your kind words about our hotel and for your business. We look forward to you staying with us in the future.SincerelyVickie Thrower-MillsGeneral Manager

Dear ReyannaI noticed your low score but no comments. I am sorry for any inconvenience you may have encountered. We are about to be fully renovated soon.We hope you will give us another chance when in the area.sincerelyVickie Thrower-MillsGeneral Manager

Dear JeanieWe are sorry about the hotel being run down. It is 21 years old and we have been approved for our full renovation as of the17th of July. We have already ordered new furniture, Wall Paper new tubs, showers etc. to do a complete renovation of the hotel. Interior and Exterior. We are only waiting on the bids to come in for the construction now.We hope to have this completed by February 2023 as it will start in September. Thank youVickie Thrower-MillsGeneral Manager

Dear JohnThank you for your business. We look forward to you staying with us in the future.SincerelyVickie Thrower-MillsGeneral Manager

Dear MariaThank you for your business. We are starting a full renovation in September of this year interior and exterior.All furniture, Wall paper, tubs, showers, TV's etc have been ordered. We hope to see you when that is finished. Again, thank you for your business.Sincerely,Vickie Thrower-MillsGeneral manager

Dear MichaelThank you for your business and your kind comments about our staff. We hope to see you again soon.Sincerely,Vickie Thrower-MillsGeneral Manager

Dear Kevinthank you for your business. We look forward to seeing you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

Dear Mitchell Thank you for your business and your comments. We are sorry you had to wait to check in. It looks like we were sold out the night before you arrived. Sometimes if we have huge groups and we did all rooms cannot be ready on time because checkout is 12:00.The birds are a huge problem and we are working to make sure they don't return the next season. We are going to have a complete renovation of the interior and exterior of the hotel starting in September. Hopefully the preventative measures will help. Thank you for your kind words about our staff. We look forward to you staying with us again in the future.Sincerely,Vickie Thrower-MillsGeneral Manager

Dear Helen Thank you for your business and your survey. We hope to see you again soon!Sincerely Vickie Thrower MillsVP of Operations

Dear JamesWe received your survey but no comments. We are always concerned with low scores. Please let us know what we could have done better. We are going under a complete renovation beginning in January 2023.We hope you will give us another chance.Sincerely,Vickie Thrower-MillsVP of Operations

Dear AmyThank you for staying with us. We apologize for the inconvenience you encountered. We are beginning a full renovation of the Hotel in January 2023. We are waiting on Hilton to approve our design documents. We hope to see you again soon!Sincerely,Vickie Thrower-MillsVP of Operations

Dear JoeyWe apologize for the inconvenience you encountered that is not normal for us. I have researched to see why the room was dirty and it was a internal error on the part of our housekeeping dept. I have addressed the situation so it doesn't happen again. Since your room was booked through Expedia I cannot change or refund your room. I would have been more than happy to refund you first night as I wanted to do when I heard what happened. When you use a 3rd party company we are not allowed to change anything. I would love to give you a free night if you return to Guntersville in the future or send you a 150.00 gift card.Please call me or Beth Brown at the hotel so we can discuss this with you. We look forward to hearing from you. SincerelyVickie Thrower-MillsVP of operations

Dear Michael We apologize for the inconvenience you encountered about the hair dryer. Thank you for bringing this to my attention. Our hairdryers are mounted to the wall but they are not hardwired. I understand the desk clerk went to get one for your room and a lady told her never mind and used some very vulgar language toward her about the price of the room and us being in the middle of nowhere. The hair dryer in room 410 does work. We checked it. Every phone in the rooms have directions on it. Dial zero for the desk, I checked the room I think you were in and directions were on the phone. We are 20 years old and currently starting renovations immediately, if all goes well. We are waiting on Hilton to approve the drawings now. A contractor is in the waiting line to start. Again we are sorry you were not happy with our hotel this is not normal for us. We hope you will give us another chance when in Guntersville. Sincerely

Dear KellyThank you for your kind comments and your business. We are currently awaiting on the approval of our drawings and a full renovation will begin before the end of this month. We hope to see you soon!SincerelyVickie Thrower-MillVP President of Operations

Dear LanceThank you for your business and your kind comments about our staff. We are starting renovations of the entire hotel by the end of this month. We hope to see you again soon!SincerelyVickie Thrower-MillsVP of Operations