Based on 25 five-star reviews, we expected to be blown away by this condo. Unfortunately, that was not the case. We arrived to find one of the bathrooms had a non-functioning toilet and a leak that was seeping through the wall. The person at the property management company said the tank on the toilet was supposed to be replaced that day, but apparently the plumber didn’t do it. She could not get him to come fix it until the next day, so our first night, we were short one toilet and had a leaky wall. The toilet eventually was fixed, but they said they couldn’t do anything about the leak. Their solution was to hang a towel on a hook then drape the towel ends over the towel bar and the shower rod to soak up the water running down the wall. The two Vacasa representatives we dealt with were nice and apologetic about the circumstances -- however, their politeness doesn't excuse the severity of the issue. We asked to be compensated for these inconveniences, to which they agreed. However, considering what we paid to rent the unit, the money we were refunded can only be described as a token.
But even if we hadn't encountered the plumbing problems, we're hard-pressed to rate this unit any higher than three stars. VRBO will not allot the room to list all the issues, but suffice it to say the bathrooms need work (regrouting, recaulking, fixture replacement, addressing mildew and rust), the balcony furniture needs to be replaced, the owner/management didn’t provide basic staples such as seasonings, foil/plastic wrap and laundry detergent. And to cap it all off, we had to pay a $40 parking fee. The extended balcony and view are fantastic, but the unit could do with an overall “wellness” check, some TLC in the bathrooms, outdoor furniture updates and a deep clean throughout.