Harris vacation rental during what turned out to be a state of emergency due to an unexpected winter storm.Firstly, I want to highlight the lack of preparation for the severe weather conditions. The floors in the rental were extremely cold, which forced my family to spend most of our time upstairs. This was not only uncomfortable but also made our stay less enjoyable. Additionally, a window in the property fell down and crushed my finger, causing significant pain and injury. I was unable to seek medical attention due to the weather circumstances, and I am now facing losing my fingernail and experiencing ongoing numbness in my finger.What compounded our difficulties was the complete lack of communication regarding the impending winter storm. We had no idea that such severe weather was forecasted for the area, and there was no proactive outreach from your team to inform us of the situation. As a result, we ran out of food for our family, and due to the state of emergency, there were no open establishments where we could purchase groceries. When Lynett reached out to us for assistance after I call VRBO she stated we should be excited to be apart of a historical event and that she completely understands the need for food because she was also strained in her home. 2 of my children left because of the need of formula for the baby. And we tried to go in search of groceries but were told we would not receive any monies back if we left early to assist ourselves so sad!!