Exterior

Reviews of Sheraton Guiyang Hotel

5 out of 5
Sheraton Guiyang Hotel
49 Zhong Hua Nan Road, Guiyang, Guizhou

Reviews

8.2

Very Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 15 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

XING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it.
Very nice hotel with a nice view.I love it
Stayed 1 night in Sep 2020
Response from Limia on 9 Oct 2020
Dear XING, Thank you for taking the time sharing your experience here. We are glad you choose to stay with us for your visit to Guiyang. Truly appreciate your positive feedback and we will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. We very much look forward in having another opportunity meeting you again soon in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Do you overall condition of the hotel is good. for the hotel I’d give it a five out of five.. for the rooms i’d give a four out of five, just because of a few small details, for a five-star hotel. stayed here a couple of times. The location is good and the staff is excellent they’re always willing to be helpful. The beds are a little hard, but that’s everywhere in China, so I don’t think they can change it .. I will definitely keep coming back, it is a great place to stay
Stayed 3 nights in Feb 2019
Response from Limia Chen on 2 Mar 2019
Dear Value Guest Thank you for taking the time sharing your experience here. I am glad you choose to stay with us for your visit to Guiyang. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward in having another opportunity meeting you again soon in the near future. Warm regards, Roger Ding General Manager

6/10 Okay

Harry, San Francisco, California

Liked: Cleanliness, property conditions & facilities, room comfort
Check in staff not trained well and we had been sent to wrong room 3 times. Staff not familiar with international guest requests, for example, it is really hard to explain why we need power adaptor in order to use the hotel wall plug. The key card nor reliable, have to reset multiple times during the stay
Stayed 3 nights in Aug 2018
Response from Limia Chen on 3 Sep 2018
Dear Value Guest Thank you very much for sharing your feedback following your recent visit to us at the Sheraton Guiyang Hotel. Your comments and suggestions are utmost important and helpful in guiding us improving the quality of our products and services. I will certainly review it with our team and make necessary improvement. Once again, thank you for staying with us and taking the time sharing with us your feedback. We hope to welcome you back again in the near future. Warm regards, Roger Ding General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Limia Chen on 14 Sep 2018
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空给我们分享您的入住体验,很高兴得知您对本次住宿感到满意。您的认可是我们莫大的荣幸,也将鼓舞我们更进一步提升我们的服务。 再次感谢您的大力支持,期待您于不久的将来再次光临贵阳喜来登酒店。 您诚挚的朋友, 丁宗维 总经理

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and nice hotel in center of city
Pleasant hotel. Good buffet breakfast and up to world standards. A few staff speak English, probably because most of clientele is Chinese.
Response from William on 15 May 2018
Dear Value Guest Thank you for taking the time sharing your experience here on Hotels.com. I am glad you choose to stay with us for your visit to Guiyang. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward in having another opportunity meeting you again soon in the near future. Warm regards, Roger Ding General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location! Great staff! Great Breakfast! Only the WiFi in the room wasn’t working well!
Stayed 2 nights in Nov 2017
Dear Value Guest Thank you very much for sharing your feedback following your recent visit to us at the Sheraton Guiyang Hotel. Your comments and suggestions are utmost important and helpful in guiding us improving the quality of our products and services. I will certainly review it with our team and make necessary improvement. Once again, thank you for staying with us and taking the time sharing with us your feedback. We hope to welcome you back again in the near future. Warm regards, Roger Ding General Manager

4/10 Poor

ling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Dear Value Guest Thank you for taking the time providing us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear of your unpleasant experience and my sincere apology for not having the opportunity to resolve this personally before you leaving the hotel. As our valuable guest, you’re supposed to receive the highest Quality and Professional Service & Product from us and in this case we have failed in the delivery. As always the Hotel takes serious approach when come to guest experience and satisfaction. Please be ensured that we will look into this in greater detail with our team and we will work toward a permanent solution. Once again we appreciate your valuable comments, as there are utmost important and helpful in guiding us improving the quality of our products and services in order to ensure we consistently maintain high standard that are expected by our guests. Despite of the disappointment this time, we do sincerely hope that we will have the opportunity to welcome you back in the near future. Warm regards, Roger Ding General Manager

10/10 Excellent

Hugh, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The hotel staff was very professional and made us feel special. The room was a GREAT value! Great view! The front desk staff's English language was excellent. The lobby staff and housekeeping were very friendly and spoke some English. We were surprised by how clean the room was and how all the furnishings and equipment in the room was in good condition. The bathroom was beautiful, clean and spotless, expect that there were mold spots in the shower.

8/10 Good

Mary, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adoption Trip
We stayed at this hotel when we were in province to adopt our child. We were there for 7 days and had two adjoining rooms on the 33rd floor. They were spacious and comfortable. The housekeeping was ok, they never vacuumed unless you asked and with 3 small children we really needed it daily. The buffet was decent, a little pricey but there were lots of options. There's a ton of restaurants across the river that are excellent and reasonably priced. The service was great and they were very kind to us. The hotel is close to the city square, parks and shopping.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yun Jia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2023
Response from Limia on 3 Apr 2023
尊敬的Yun Jia,您好!衷心感谢您的满分好评,您的满意是酒店全体员工工作的动力,我们会继续保持热忱,致力让每一位客人享有宾至如归的入住感受!再次感谢您的大力支持,期待您于不久的将来再次光临贵阳喜来登酒店。

8/10 Good

gwideok

Stayed 1 night in Jan 2023
Response from Limia on 30 Jan 2023
Dear gwideok, we sincerely thank you for your feedback. Our hotel has an excellent location: just 3-5 minutes' walk, you can enjoy the riverside historic site Jiaxiu building, Guiyang snacks, and the landmark Zhucheng square. During your stay, our 24-hour guest service center can provide you with enthusiastic service. I hope our continuous efforts can win your full praise next time! Looking forward to your coming in the near future.

8/10 Good

Mei Hua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间景观很好
升等行政楼层,俯瞰甲秀楼景观很棒!赠送 happy hour 变成晚餐是惊喜。 餐点一般,疫情期间提供个人小火锅是亮点。最为五星酒店,甜点略逊,有点失望。
Stayed 1 night in Nov 2021
Response from 贵阳喜来登贵航酒店 on 29 Nov 2021
尊敬的Mei Hua,您好,衷心感谢您如此细致的点评分享,您的每一个建议及意见都是我们的宝贵财富。关于您提及的每一条建议都将分享至酒店管理团队,我们会认真研讨并制定出最佳方案,为您提供更加舒适温馨的入住体验。在您的入住期间,我们的24小时客户服务中心都能为您提供热忱的服务,希望我们的不断的努力能赢得您下次的满分好评!期待您的再次光临!

2/10 Terrible

Cheng

Disliked: Staff & service
Stayed 1 night in Oct 2020
Response from 贵阳喜来登贵航酒店 on 22 Feb 2021
尊敬的Cheng:您好,衷心感谢您在百忙之中抽空与我们分享您最近的下榻体验,如果您方便的话,欢迎拨打我们的24小时客户服务中心进行更加详细的反馈及建议,对于您提出的宝贵建议,我们的团队会认真研讨并制定出最佳方案,力争让每一位顾客满意而归。对于您提出的宝贵建议,我们的团队认真研讨并制定出最佳方案,力争使我们的服务和产品更加完美。再次感谢您的意见和建议,期待您于不久的将来再次光临贵阳喜来登酒店。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Limia on 29 Aug 2019
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空与我们分享您最近的下榻体验,如果您方便的话,欢迎拨打酒店客服中心电话进行更详细的反馈,您宝贵的反馈不仅可以帮助我们进一步了解客人的需求,更有助于我们在对客服务和产品质量上进一步提升。对于您提出的宝贵建议力争使我们的服务和产品更加完美。 再次感谢您的评价,期待您于不久的将来再次光临贵阳喜来登酒店。

8/10 Good

Yiu Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable hotel
The room was neat and tidy. The surrounding was a bit noisy. The desk front was nice and very helpful.
Stayed 2 nights in May 2019
Response from Roger Ding on 13 Jun 2019
Dear Value Guest Thank you for taking the time sharing your experience here. I am glad you choose to stay with us for your visit to Guiyang. Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. I am happy that it has been delivered successfully. We very much look forward in having another opportunity meeting you again soon in the near future. Warm regards, Roger Ding General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Limia on 6 Dec 2018
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空给我们分享您的入住体验,很高兴得知您对本次住宿感到满意。您的认可是我们莫大的荣幸,也将鼓舞我们更进一步提升我们的服务。 再次感谢您的大力支持,期待您于不久的将来再次光临贵阳喜来登酒店。 您诚挚的朋友, 丁宗维 总经理

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Limia on 7 Nov 2018
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空给我们分享您的入住体验,很高兴得知您对本次住宿感到满意。您的认可是我们莫大的荣幸,也将鼓舞我们更进一步提升我们的服务。 再次感谢您的大力支持,期待您于不久的将来再次光临贵阳喜来登酒店。 您诚挚的朋友, 丁宗维 总经理

10/10 Excellent

SHIYI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from william on 9 May 2018
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空给我们分享您的入住体验,很高兴得知您对本次住宿感到非常满意。您的认可是我们莫大的荣幸,也将鼓舞我们更进一步提升我们的服务。 再次感谢您的大力支持,期待您于不久的将来再次光临贵阳喜来登酒店。 您诚挚的朋友, 丁宗维 总经理

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from william on 11 Apr 2018
尊敬的贵宾: 您好,衷心感谢您在百忙之中抽空与我们分享您最近的下榻体验,您宝贵的反馈不仅可以帮助我们进一步了解客人的需求,更有助于我们在对客服务和产品质量上进一步提升。对于您提出的宝贵建议,我会和我们的团队认真研讨并制定出最佳方案,力争使我们的服务和产品更加完美。 再次感谢您的意见和建议,期待您于不久的将来再次光临贵阳喜来登酒店。 您诚挚的朋友, 丁宗维 总经理

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置不错,就是酒店有些年头。
房间不错,舒适,就是贵州航空公司的酒店没有免费机场往返班车,若需要的话,前台介绍要400元!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は非常に快適でした。スパのクオリティが上がれば尚良し。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
不是很满意的SPG酒店经历
在Hotel.com上预定的豪华行政房,并以支付全额房费。到了酒店前台,前台总监居然也不认识Hotel.com,查了很久 我们等了足足半小时酒店方才确认。第一晚的房间卫生间淋浴水无比的小,沐浴非常不舒服,台盆水龙头的五金件都是脱落的,因抵达较晚就不便再次要求更换房间,同时在办check in时酒店房就固执己见说唯独只有此一间房,所以非常不满意,在几经多次交涉沟通后,酒店放的解决方案是免费提供宽带无线网络。

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
편리한 위치이나 브랜드에 걸맞지 않는 낙후한 서비스
직원들의 영어능력이 떨어지고, 서비스 태도가 떨어짐

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

惟钧, 四川

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便利,城市中心
非常好的地址,房间有些年头但是整体还不错,位于城市中心,步行到很多景点都可以

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Business hotell
OK business hotell inland China.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お得な5つ星
貴陽では最高級な5つ星ホテル。 高層ビルで街中でも目立つ! しかしながらツイン、キングで1室11,000円はお得。 高層階に宿泊したけど、PM2.5がなければ眺めもいいですね。 貴陽空港からはリムジンバスの2つ目か3つ目の停留所から徒歩10分くらい。 タクシーなら道路が空いてれば20、30分。 コンビニ的なのが道路の向かいに1件 スーパーも徒歩圏内に数件ありました。 まぁまた行く機会はないと思うけど、行くことがあれば宿泊候補No.1ですね

8/10 Good

DABA, 深セン

Liked: Cleanliness, property conditions & facilities, room comfort
好立地
立地も良く使い勝手の良いホテル。 部屋もよく整備されていた。 レストランなどは使っていないので評価できないが、ルームサービスで とった食事はおいしかった。