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Opiniones sobre Murali Hostal Guayaquil

3 out of 5
Murali Hostal Guayaquil
Garzota 2 La Salle Y 3er Callejon, mz 135 villa 7 Esquina, Guayaquil, Guayas

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 8 de 40 opiniones" "
Evaluación: 8 - Bueno. 16 de 40 opiniones" "
Evaluación: 6 - Aceptable. 7 de 40 opiniones" "
Evaluación: 4 - Mediocre. 7 de 40 opiniones" "
Evaluación: 2 - Terrible. 2 de 40 opiniones" "

8,0/10

Limpieza

7,4/10

Personal y atención

6,0/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

10/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Santiago, Quito

Viajó por negocios, Viajó en grupo
No le gustó: Personal y atención, servicios
Realice la reserva y al arribar para realizar el check in el encargado nos comento que no tenia disponibilidad y que el sistema de reserva no estaba operando adecuadamente, esto fue a las 21:00 y tuvimos que buscar otra opción.

8/10 Bueno

Martha Emilia

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

CLARITA SIBONEY

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
seguridad atención
Se hospedó 1 noche en julio de 2022
Respuesta de Ricardo el 1 ago. 2022
Muchas gracias por tu comentario Clarita. te esperamos pronto nuevamente.

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un lugar de paso, cómodo y seguro
Excelente servicio, un buen precio en relación a lo esperado.
Se hospedó 1 noche en enero de 2020
Respuesta de Ricardo el 9 ene. 2020
Muchas gracias estimado Jorge. su comentario nos ayuda a seguir ofreciendo un excelente servicio

10/10 Excelente

ALIDA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
LO RECOMIENDO
Estadía confortable, atención excelente, lo recomiendo!!
Se hospedó 2 noches en noviembre de 2019
Respuesta de Ricardo el 21 nov. 2019
Muchas gracias estimada Alida. fue un gusto atenderla. la esperamos pronto.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Habían cucarachas en el hotel, muy mal , mas cuidado con eso
Se hospedó 1 noche en noviembre de 2019
Respuesta de Mario el 21 nov. 2019
Estimado Sr. Carlos Verdugo, usted fue la única reserva de expedia en nuestro establecimiento en ese dia. Lamentamos no haberle ofrecido los desayunos ya que tenemos un horario establecido de 7:00 - 9:00 AM. lo que produjo su comentario negativo hacia nosotros ( cucarachas)

8/10 Bueno

Christian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lugar cómodo y económico
Es un lugar cómodo con lo indispensable. Limpio y ordenado.
Respuesta de Ricardo el 22 ago. 2019
Estimado Christian, de parte del equipo de Murali le agradecemos su comentario positivo!

8/10 Bueno

hostal murali, guayaquil

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
servico de primera
good location and sevice
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback! see you soon again!

4/10 Mediocre

Cristina, cordoba

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
el hotel esta apartado, no cuenta con cartelera
Difícil llegar, la mayoría de los taxis no lo ubican, el servicio es elemental, no cuenta en la cercanía con un lugar donde si quiera tomar una gaseosa y el hotel no cuenta con un mínimo servicio de cantina. Si bien la atención del personal fue correcta estaba fuera de sus posibilidades dar respuesta a los inconvenientes ( el aire acondicionado de la habitación NO funcionaba y la misma no contaba con ninguna ventilación. Por suerte la estadía solo fue de una noche. MUY ELEVADO COSTO EN RELACIÓN AL SERVICIO QUE OFRECE
Respuesta de Ricardo el 22 ago. 2019
Gracias por su comentario. hemos cambiado de administración. muchas gracias

4/10 Mediocre

jg, jg

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mal Servicio
Regular
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback! see you soon again with our new staff!

4/10 Mediocre

Christian, Argentina

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Excelente ubicación, pero dificil de encontrar
Bien las instalaciones en gral, pero pobre servicio: nada de comidas (ni máquinas expendedoras), en una zona no muy atractiva para salir. Válido solo por la cercanía del aeropuerto y terminal de omnibus.
Respuesta de Ricardo el 22 ago. 2019
Thanks for your feedback! see you soon again with our new staff!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Servicio muy mal
no te quedes allí.
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback! see you soon again with our new staff!

6/10 Aceptable

Blair

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Julio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lobby’s vibe was not too welcoming. Service was ok. Room was clean and served its purpose.
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Lee, ULSAN

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
엘리베이터가 없어서 무거운 짐을 옮기기가 힘들엏고, 에어컨 청결 상태가 좋지 않았음 입구에 먼지가 많아서 불쾌했음
Se hospedó 1 noche en junio de 2019
Respuesta de mariam el 2 jul. 2019
thank you so much for your feedback it helps us improve

10/10 Excelente

blair

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2019
Respuesta de Mr Blair el 24 abr. 2019
Muchas Gracias regrese pronto ..

8/10 Bueno

Colette

Le gustó: Personal y atención
We arrived at Murali and were met by the manager/owner and he told us the hotel was renovating and it would be noisy so we would be moving to another property at the same price. Their driver took us to the Hotel Guayaquil, which was in a better area close to restaurants. We stayed there one night and it worked out fine. I can’t really review Miraly’s actual property because we didn’t stay there.
Se hospedó 1 noche en enero de 2019
Respuesta de Ricardo el 22 ago. 2019
Thanks for you feedback!! we apologize for the problems. right now Murali es ready for you, we are waiting for you in a next time!

6/10 Aceptable

matt

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
i was disappointed to be charged a fee to be transported to the hotel from the airport since the booking information on Orbitz clearly stated a free, one-way airport transfer.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Ricardo el 22 ago. 2019
we solve the problem! thanks for your feedback!

10/10 Excelente

SJ, Canada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean and quiet hotel 4 mins to the airport and bus terminal. Would recommend and would stay again.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Ricardo el 22 ago. 2019
Thanks for your feedback. come back soon dear SJ

10/10 Excelente

john, Washington

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Repeat customer
We Have been staying here for the past 7years .coming in to country and leaveing country. You cant ask for better Management & staff. Attentive, polite,good food for breakfast. Need help renting vehicle just ask. Close to. Shopping and food.
Se hospedó 1 noche en febrero de 2018
Respuesta de Maria Vinces el 26 feb. 2018
Dear Mr. John: Thank you so much for your comment, we hope you will come back soon. Kind regards,

10/10 Excelente

john, PIERCE-WA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff is great
Have stayed here a number of times. Always great people to work with. Rooms are clean,spacious. We will return to here again.
Se hospedó 1 noche en diciembre de 2017
Respuesta de Maria Jose Vinces el 8 feb. 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Dave and Judy, Bahia de Caraquez

No le gustó: Personal y atención
Lost reservation
When we arrived at the Murali (which is a challenge to find, to say the least) we were told that our online reservation made through Hotels.com was not received by the Murali, and they were full. They offered to find us another hotel,but we decided to find one on our own, which we did in the same area. We've stayed at the Murali before without any problems.
Respuesta de Ricardo el 22 ago. 2019
We apologize for the problems. righ now we solve the problem, we have a new staff. please give us a chance to show our Hostel again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
The place was nice but they need more friendly workers.
Respuesta de Ricardo el 22 ago. 2019
Thanks for your feedback, right now we have new staff. come back soon!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Close to Guayaquil airport
The hotel was clean. I never figured out the hot water, so took cold shower. Don't know if there wasn't any hot water or I didn't wait long enough for it to be hot. Hotel staff not very friendly. Breakfast was scrambled egg w/ white toast and coffee. Milk for coffee was curdled. We paid $66. The hotel didn't have our reservation, so I was glad to have reservation printed out from internet. The cost of rooms at the desk was slightly higher. It was not worth the $66.00 paid, but it was not bad.
Respuesta de Ricardo el 22 ago. 2019
Thanks for your feedback, we are working so hard for offer you a better experience the next time you come!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good hotel for airport layover
close to the airport (5 min walk, $1.5 by regular taxi, or $5 by hotel taxi). Nice staff with limited english-speaking skills. They served us an early breakfast for our early morning flight. The rooms are small but they have hot water and central AC. they also have a refrigerator.
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback. were be waiting for you on a next time!

8/10 Bueno

Jeff, Denver

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good clean rooms close to airport, not alot of dining choices, but the staff very friendly and helpful
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback. comeback soon!

4/10 Mediocre

Romel Tintin, Quito Ecuador

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
They still have to improve a lot
When I arrived I was informed that they changed me to other Hostal whitout prior advice, because Muralli Hostal Guayaquil has no vacancy, though I had confirmed my reservation. They offered free breakfast but I have to return paying taxi the next morning, because the other Hostal have no restaurant. One positive thing: they returned me one lost thing I remain at the room. They still have to improve a lot to give good quality of service to customers.
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback! see you soon again with our new staff!

8/10 Bueno

Jean, Olympia, WA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good location close to airport and bus terminal.
The staff were friendly and the room was spacious compared to other hostels we have stayed in. The bathroom was also large and everything seemed clean. The breakfast was also good. There was a man sort of hanging out there that apparently was a taxi driver, and when we were ready to leave in the morning, he took us to the van company to catch our ride to Cuenca. When we arrived at the desk of the van company my husband realized that he had dropped his wallet in the taxi. The lady at the desk called back to Murali and told them the story. Within 5 minutes the driver was back to us with the wallet, all contents intact. We were very lucky he hadn't had a fare after us, but we felt very fortunate to have encountered such an honest person after what we had read about taxi drivers in Guayaquil.
Respuesta de Ricardo el 22 ago. 2019
thanks for you review. see you soon dear Jean

8/10 Bueno

Charlie & Terry, Samborondon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good Location Close to Airport & Shopping
We chose the for its relatively low cost, its convenient location and available amenities such as wi-fi and a refrigerator. It was a pleasant surprise to find the staff very friendly, kind, accommodating and helpful. When we needed photocopies, scans and printouts of various documents they were happy to provide them at no cost. When we need a driver and interpreter to look for a rental house, they knew just the guy to call. Nice new bath and very clean. Great wood doors and wood touches. Lovely place. All in all, it turned out to be a great choice for us.
Respuesta de Ricardo el 22 ago. 2019
thanks for your feedback! see you soon again in Murali Hostel dears Charlie and Terry

6/10 Aceptable

Charlotte, Danmark

No le gustó: Comodidad de la habitación
Hoej pris for rimelig god service
Prisniveauet i Guayaquil taget i betragtning valgte vi i den lave ende og taet paa lufthavnen, men sandheden er at vi for samme pris boede 1 nat paa Hilton i Miami.... derfor er det et dyrt hostal uden nogen stoerre komfort. Service er OK og venlig betjening, men dyrt prisleje. Backpacker egnet, sikkerheden i top, men ikke boernevenligt.

6/10 Aceptable

Claudine, Montréal, QC, Canada

No le gustó: Comodidad de la habitación
Proximité de l'aéroport
C'était un samedi soir et c'était bruyant. (Musique) La salle de bains peu accueillante. J'avais fait ce choix pour être proche de l'aéroport. Je pense que c'est possible de trouver mieux, même plus loin de l'aéroport, le trajet coûtera le même prix(5$).

8/10 Bueno

Charles, San Francisco, CA, USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, well maintained hotel near the airport
While nothing luxurious, this is a clean, secure hotel to stay at and the hotel staff is helpful and kind. In addition, it is relatively reasonable and is not far from the airport. Also, the Bus Rapid Transit terminal (Rio Daule) is about 10-15 minutes on foot and buses go from there to the downtown for only US0.25.

4/10 Mediocre

ebcd, france

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
décevant
Dans un environnement angoissant (quartier glauque), on est agréablement surpris par l'accueil chaleureux, les chambres propres et confortables mais le lendemain matin tout se gâte: personnel indifférent et desinvolte, attente trop longue d'un petit déjeuner quelconque et appel d'un taxi ???, qui nous facture deux fois et demi le trajet que nous avions fait la veille avec un taxi officiel en nous justifiant la note par la redevance qu 'il devait payer a l'hôtel

8/10 Bueno

Linda Biemer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel staff was very helpful regarding getting a cab, a place to eat, and changing money. And the breakfast was very nice. However, there was no restaurant as the website stated. It was very hard to find because there was no hotel sign nor were there a lot of street signs in the area; our driver spent over 30 minutes trying to find the hotel.

10/10 Excelente

Bonnie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hostal for airport convenience
Very hospitable. Took our bags to our room for us. Nice breakfast in the morning and easy access to the airport. Secure in neighborhood setting.

8/10 Bueno

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly service and very convenient to the airpor
We stayed one night at the Murali Hostal in Guayaquil, Ecuador on our way to the Galapagos. Our flight got in late in the evening and our next flight was at 10:00 the next morning so we wanted a place very close to the airport where we could crash for the night. You could probably walk to the Hostal from the airport but we had big bags and it was 11:00PM so we took a taxi. The cab ride lasted all of 2 minutes and only cost a couple of dollars. We were greeted by the friendly staff and taken to our room which was upstairs on the third floor. It had a double bed with a private bathroom and shower. The bed and bathroom were clean and functional; just remember that this is a hostel and the accomodations will be barebone. We got a good nights sleep and were given a complimentery breakfast in the morning of juice, coffee, toast and eggs. There was a taxi driver hanging out in the lobby who was able to take us to the airport. I would recommend this hostel to anyone else looking for a place to stay near the airport in Guayaquil.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Close to airport, good breakfast
Excellent

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Murali Hostal Quayaquil
We had chosen this hostal because it provided a restuarant service and as we had a very early flight, we wanted to eat on the premises. The hotel.com website had advised us of the restuarant service and the airport transfer service. We also asked about this on arrival and was assured that dinner could be ordered between 7 - 8pm. We booked this hostal based on those services. When we went down for dinner at 7.15pm, we were told the chef was off that night and no food could be provided. After some negotiation, a lady ( don´t know who she was) agreed to cook us a meal. It took 2 hours before dinner was served at 9.30pm. We had asked for a taxi to be booked for us the next day to take us to the airport, however when we came downstairs the following morning at the pre arranged time, there was noone there and no taxi had been booked. One of the night porters drove us to the airport and then charged us 5 US dollars for the pleasure. Service overall was very poor and there was little in the way of explanation, apology or offer of discount. We would not recommend this hostal.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
good budget hostal
This hostal is hard to find and is in an iffy neighborhood, but it is cheap and decent with a restaurant and off street parking.