Playa privada, sillas reclinables de playa, sombrillas
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Opiniones sobre Xeliter Costa del Sol

2.5 out of 5
Xeliter Costa del Sol
Boulevard Interior, Guayacanes, San Pedro de Macoris

Opiniones

6,6
Evaluación: 10 - Excelente. 0 de 3 opiniones" "
Evaluación: 8 - Bueno. 2 de 3 opiniones" "
Evaluación: 6 - Aceptable. 0 de 3 opiniones" "
Evaluación: 4 - Mediocre. 1 de 3 opiniones" "
Evaluación: 2 - Terrible. 0 de 3 opiniones" "

5,4/10

Limpieza

6,6/10

Personal y atención

5,4/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

Hilda

Le gustó: Comodidad de la habitación
Girls Trip Juan Dolio RD
The place is ok. Not too impressed. Apt 322 was nice but faucets are old and water is not controllable. Shower head holder in master bdrm is broken. Decor is nice. Washing machine is inoperable. WiFi is the worst!! Only works in lobby minimally and in room balcony but not that great. Second bdrm beds are very uncomfortable. Front desk clerk was not very helpful with instructions on how things work in the room or any info around the area. There was access after lobby closes yet we were not informed of the key card to access, which you have to pay 500 dominican pesos and they refund upon check-out. Also when asked about late check out it was advised there isn't any however when the check out date came a paper was slipped under the door & it indicated the later check out would cost an additional $30 USD. There are NO Beach Towels in the room. There are only bath towels and since washer was not working we had to reuse. Very limited supply if more than 2 or 3 guests. The area has a nice bar and grill Marbella (MBG) there was a live band and the food was decent. Drinks ok and also an ice-cream place Splash. To the left of the bldg turn right by end and across Banco Popular there are 2 bars that have music by DJ. One has a Drinks store where you buy your liquor and the other has a bar where they serve you. Both are loud and sort of compete with one another, but fun to hang out in for the night. Overall nice place but it can either be crazy busy or very slow. Beautiful beach!!
Se hospedó 2 noches en julio de 2017
Thank you very much for your comments, we regret the inconveniences you had during your stay. Our goal is to make our customers have the best experience and that is why we appreciate your comments so we can take care of those issues right away. I hope to have the opportunity to receive it again. Sincerely Paola A.

4/10 Mediocre

PC, New York

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Its Not a Hotel, its a Condo
The description provided on the Expedia and on Xeliter's website are not accurate. They list it as a hotel, its really Condos that are mostly owned by people. They rent some of the Condos out on a temporary basis. We booked a 3 bedroom condo, but were told that they dont rent 3 bedrooms, only 2 bedrooms (which they gave us) and told us to fight Expedia for a refund, since its expedia's mistake. They list that the rate includes daily housekeeping, towels, linens, but it does not. The Condo we were given was dirty, the sinks were clogged, the showers were barely working and no one informed us we had to turn on the hot water heater (we figured it out ourselves). There were towels in the closet, and linens on beds, but they don't clean or change anything . Everytime we asked for anything, they kept reminding us this was a 'condo' and we had to do everything ourselves. Hardly anyone spoke English Although the website states there are 2 pools, there is actually only one, and the " lifeguard " kept telling my kids to swim in the shallow end, even though they are good swimmers. What they don't state is there are 2 hotels - Costa Del Sol I, and Costa Del Sol II, and they are about 50 feet from each other. You are not allowed to cross over the 50 feet and use the pool in the other hotel, even though one had a hot tub and one didn't. Every time, we walked around, we were stopped by 'guards' who kept telling us to stay on our side of the 'hotel. The pool was dirty.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación