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Opiniones sobre Bay Gardens Marina Haven

3 out of 5
Bay Gardens Marina Haven
Rodney Bay Marina, Gros Islet

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 88 de 196 opiniones" "
Evaluación: 8 - Bueno. 79 de 196 opiniones" "
Evaluación: 6 - Aceptable. 18 de 196 opiniones" "
Evaluación: 4 - Mediocre. 4 de 196 opiniones" "
Evaluación: 2 - Terrible. 7 de 196 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

7,8/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Benito

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espectacular
Se hospedó 2 noches en febrero de 2020
Respuesta de General Manager el 15 feb. 2020
Dear Espectacular, it was indeed a pleasure hosting you and thank you for choosing our property, your home away from home. Thank you for the wonderful review that I am sure my team will be happy to hear, and we look forward to seeing you soon.

10/10 Excelente

Seeta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay at bay gardens marina haven was great .
Se hospedó 6 noches en diciembre de 2019
Respuesta de General Manager el 6 ene. 2020
Happy new year and thank you for the wonderful review. It is always warming to us at the Marina Haven, when we receive great reviews from our valued guest. thank you for choosing us and we look forward to having you here with us again in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en abril de 2019
Respuesta de Guest Services el 8 may. 2019
Thank you for leaving us with a rating of your recent stay with us.We look forward to your return.

2/10 Terrible

Steve

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bed Bugs, Fleas, Feral Cat Your Choice In the morning I woke to find bites on my arm from what appeared to be bed bugs. We sent a photo to hotel to ask them to address the issue. They never acknowledged the email. When we got back at the end of the day, we stopped by the front desk and asked what had been done in our room. The head housekeeper came out and stated they are a proper hotel and did not have bed bugs, they called a “very reputable” third party out and they confirmed it…. She then said they found a kitten in our room and that was the likely source, it had even used the rug for a toilet. She accused us of having the kitten and did not address the fact I was bitten the night before… it was all our fault. When we got to the room it smelled of cat pee. It did not the night before. We called the front desk and asked for a new room. While we waited for their call back, we heard a cat meow. We saw one under the bed. It finally climbed up into the box springs. We still do not know how this feral cat got into our room. They could not provide a replacement room of similar quality. They would not refund our stay. In desperation, we went to the Hilton property down the street for the night. I feel bad as we have suggested the Marina Haven to other sailors as a bed for a night or two. Unfortunately, over our time staying there, it has gotten worse and worse…. Stay at your own risk! Still waiting on refund and a proper apology.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Jacqueline

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
This is a sister hotel that has 2 other properties and access was available by free shuttle to each. The best things about this property is the staff and location. Excellent service and attentiveness from the staff from the moment I arrived to the day I left. This location within the chain is like a third child, it's aged and in desperate need of renovation. No amenities to speak of just a pool.
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Tiara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Karifer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Didnt have to go far for most of my activities. The shuttle even passed the mall which was convenient and the party spot. One on the sister hotels was also located on the beach and there was the option to dine at any of the 4 hotels. Staff was also friendly!
Se hospedó 3 noches en marzo de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We're happy you enjoyed your stay! Thanks for the great review

10/10 Excelente

Mara

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would stay again!
Se hospedó 3 noches en abril de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We're delighted to hear you enjoyed your time with us. Thank you for the feedback!

10/10 Excelente

Tricia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great experience. I will definitely book again!
Se hospedó 7 noches en abril de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We appreciate your positive feedback! We're glad you had a great time

10/10 Excelente

Marlene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the shuttle service. All of the staff were so nice!
Se hospedó 7 noches en marzo de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We’re so glad you had a great stay! Thank you for the wonderful feedback.

10/10 Excelente

Heidi, Decatur

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was super friendly and very accommodating! Comfortable bedding, safe environment and clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Ms. Marshall el 23 may. 2024
Thank you for your kind words! We're thrilled you enjoyed your stay with us.

10/10 Excelente

Niesha, Bridgetown

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Manager Debora goes above and beyond for her guest she is truly a gem to Bay Gardens Marina.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ms. Marshall el 23 may. 2024
Thank you for your lovely review! We're pleased to know you had a fantastic stay.

10/10 Excelente

Judy

Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 9 noches en marzo de 2024

10/10 Excelente

Alessandra

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
i really like the hotel in general, the worker is always very attentive with us, us because it was 5of us and we stayed for 5 nights. i did not like the amenities to store by walking. because it was hot and i did not rental a car. i would love coming backspin that i can, because i did really like the hotel specially and the country and the people. i did feel very safe in this Hotel.
Se hospedó 6 noches en febrero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We’re so glad you had a great stay! Thank you for the wonderful feedback. We look forward to hosting you again.

10/10 Excelente

Gayle

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ryan, St. George

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are very hospitable and reall try to Make sure that you are comfortable and satisfied. All staff interactions were awesome
Se hospedó 3 noches en febrero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We’re so glad you had a great stay! Thank you for the wonderful feedback.

8/10 Bueno

Marcus

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good hotel and friendly staff
Quick stay for one night and left early the next day. Convenient with a 3-4 minute walk from Rodney Bay marina. Pretty nice pool area, towels upon request. The included breakfast had quite a lot of options, but I was only in mood for some eggs and coffee. The boiled eggs was too hard boiled though. Was a bit noise from outside in the evening and the morning, but nothing that bothered me really. I probably wouldn't pick this for a longer stay as traveling alone since there quite a walk to the city centre. There might have been shuttles though if I remember correctly. Overall good hotel and friendly staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
Thanks for the kind words! We're glad you had a good visit.

6/10 Aceptable

MB

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
There was music playing until 2 am. Too noisy to sleep. The AC was intermittent. The staff was professional, friendly and courteous.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
Thank you for your feedback. We apologize for the inconvenience caused by the noise and AC issues. We're pleased to hear our staff provided professional and friendly service. Your comments will help us improve. We hope to have the opportunity to serve you better in the future.

2/10 Terrible

jim

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Blasting music to 2 AM is ridiculous
Se hospedó 1 noche en febrero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
Thank you for your feedback. We apologize for the inconvenience caused by the noise. Unfortunately, the music is from a neighboring source and beyond our control. We appreciate your understanding and hope to provide a more peaceful stay in the future.

10/10 Excelente

Smrutirekha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was a perfect and comfortable stay! Vey pleasant staffs and very good service!
Se hospedó 3 noches en enero de 2024
Respuesta de Ms. Marshall el 23 may. 2024
We're delighted to hear you enjoyed your time with us. Thank you for the feedback!

6/10 Aceptable

John

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Johannes

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Finbar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great no complaints
Se hospedó 1 noche en enero de 2024
Respuesta de Ms. Marshall el 19 ene. 2024
Thank you for choosing Bay Gardens Marina Haven and for your review! We're thrilled to know you enjoyed your stay.Looking forward to welcoming you back soon. Your satisfaction is our top priority!

10/10 Excelente

Sharon

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 10 noches en septiembre de 2023

8/10 Bueno

Adrian

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Merline

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff friendliness, cleanliness and staff professionalism
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great place for rest and relaxation.
This small hotel felt like home. When Deborah noted my age she immediately recommended that I be moved from the top floor to the first floor poolside. There is not an elevator. The chef personally created menu items for my granddaughter who has food allergies even though she was not staying there, just visiting me. The warm friendly attention even exceeded the attention on a Viking cruise which is outstanding. They addressed my comfort before I even thought of something that would be pleasant. They have hourly shuttles to the other Bay Gardens properties. It is an older hotel but kept clean and attractive. The people are invaluable gems.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Ms. Marshall el 19 ene. 2024
We are truly delighted to hear that you had such a wonderful experience with us at the Bay Gardens Marina Haven! Your kind words about our services and facilities mean a lot to us.Our team is dedicated to ensuring that each guest's stay is comfortable, enjoyable, and memorable. Knowing that we were able to make your visit special is incredibly rewarding. We sincerely appreciate you taking the time to share your positive feedback.We look forward to the pleasure of welcoming you back in the near future. Please do not hesitate to reach out to us for any assistance with your next booking. It would be our honor to have you stay with us again!

10/10 Excelente

Adrian

Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

defne

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Shuna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here for a few nights prior to flying back to uk after a fortnight of island hopping. The hotel is very convenient for the Marina with bars and restaurants etc. We were also able to walk to Gros Islet for the Friday Night Street Party. Felt safe doing so, although we did not stay late. The staff at the hotel are all amazing. Very helpful and friendly! Loved our stay.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Ms. Marshall el 19 ene. 2024
Thank you for choosing the Bay Gardens Marina Haven and for sharing your positive experience! We're thrilled you enjoyed your stay.Looking forward to welcoming you back soon.

8/10 Bueno

Daniela

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very nice hotel and staff went over and beyond to satisfy the clients.
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Lorraine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I dropped my wallet as I left checked out of the hotel. I didn't realize it until about 45 minutes later. When I returned to the hotel the staff had secured my wallet and locked it up. All the contents, including approximately $1,000 US dollars was still in the wallet. I can't express how GREAT the staff was!!!!
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Kerneisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was smooth, I cannot remember the receptionist’s name but she was amazing all through my stay. She was very pleasant. The room was appropriate for it’s cost. Noted: one of the plastic balcony chairs were broken, the sheet was torn and the bed skirt was dirty. The breakfast was satisfactory, good local food. One day my cream cheese appeared moldy but I was not quite sure so I dumped it. I ordered dinner one night and received five (5) calamari rings on a plate for $14USD which in my opinion was insane. It was returned with no issue. I received my complimentary drink which was strong and enjoyable. Housekeeping was also quite satisfactory. The shuttle irritated me one day, literally drove me around for 45 minutes, almost twice the time it usually takes. The driver just made eye contact and gave no reason, I told the receptionist but it ended there. The shuttle was otherwise reliable and on time. The pools were clean both at the Marina Haven and at the Resort. Pool towels are available but I was not informed. I saw another family receiving towels on my last day which I when I found out towels were available to guests. Overall, my stay was good. The male servers were a bit flirtatious, just one went a bit beyond my limit but the others were respectful and charming from a distance. I am likely to consider here for another stay, with room for recommendation to others. Reasonably priced budget stay.
Se hospedó 5 noches en octubre de 2023

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely little hotel with beautifully kept rooms and pool. Exceptionally friendly staff made us feel right at home. We only had the pleasure of staying one night, but used the shuttle to their sister property the next day to enjoy the beach. Would definitely stay again and recommend to anyone.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Barbara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cleanliness and very spacious
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Francica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Shevalin

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lorraine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was GREAT! The hotel is clean and well maintained but is a bit dated.
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Francica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
People are very friendly
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Maïra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tout
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Compton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My stay at bay gardens hotels
It was a lovely getaway for my wife and I. Quiet and relaxing. The staff were all very friendly and helpful. I would definitely recommend my friends and family to stay here.very satisfied
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Nichole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Staff was friendly and helpful. The hotel's free shuttle was great.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 29 sept. 2023
Dear Nichole , we're delighted that you enjoyed our amenities. Your positive feedback is greatly appreciated, and we hope you'll have the chance to explore even more of our amenities during your next visit. Thank you for staying with us.

8/10 Bueno

Stevanna

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Anazingly interpersonal management and staff who make guests feel like part of a family. Will definitely stay again!
Se hospedó 16 noches en septiembre de 2023
Respuesta de Manager el 29 sept. 2023
Dear Stevanna, it was an absolute pleasure having you as our guest. We're thrilled to hear that you had a fantastic experience. Our team strives to provide the best service possible, and your positive feedback is truly rewarding. We can't wait to have you with us again soon.

8/10 Bueno

Colleen

Le gustó: Limpieza, personal y atención
The hotel was great for families and the staff was amazing
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 30 sept. 2023
Dear Colleen, thank you for the lovely review. it was a pleasure having you here with us and we look forward to seeing you soon. Kind regards

8/10 Bueno

Raphaelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 21 sept. 2023
Raphaelle good morning thank you for staying with us. Trust you had an enjoyable time during your stay. Do have a blessed day.

8/10 Bueno

Melissa

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en septiembre de 2023
Respuesta de Manager el 19 sept. 2023
Good afternoon, thank you for sharing your experience during your stay. we thank you for the great review and look forward to seeing you soon. have a good afternoon.

8/10 Bueno

Maïra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La proximité
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 19 sept. 2023
Good afternoon, thank you for your review and we look forward to seeing you again soon.

8/10 Bueno

kevin kurtis

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location was perfect
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 19 sept. 2023
Dear Kevin it was a pleasure having you here and we hope to see you again soon.

10/10 Excelente

Curtney

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was amazing
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 19 sept. 2023
Hi Curtney, we cook with lots of love and is happy to see you enjoyed our delicious cuisine. thank you for staying with us and see you soon