Una piscina al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Bay Gardens Beach Resort and Spa

4 out of 5
Bay Gardens Beach Resort and Spa
Rodney Bay Village, Gros Islet

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 533 de 1002 opiniones" "
Evaluación: 8 - Bueno. 343 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 73 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 29 de 1002 opiniones" "
Evaluación: 2 - Terrible. 24 de 1002 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Luis Eduardo

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They did not respect "do not disturb" sign at the door everyday, plus the manager is rude.
Se hospedó 3 noches en enero de 2024
Respuesta de Unice el 21 ene. 2024
Dear Luis Eduardo,Thank you for choosing Bay Gardens Beach Resort and Spa.We are sorry to hear that your do not disturb sign was not respected, We take feedback seriously, and we are committed to ensuring that all our guests feel valued and respected.We are truly sorry to hear about your perception of the manager's behavior. Rest assured, we will thoroughly investigate the matter and take appropriate actions to address any lapses in our service. Our goal is to provide a welcoming and pleasant environment for all our guests, and we regret that we fell short during your visit.We appreciate your feedback as it helps us identify areas for improvement.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Sevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel en St Lucia
Todo muy bien, segunda vez que regreso al hotel
Se hospedó 3 noches en octubre de 2019
Respuesta de Guest Services el 5 nov. 2019
Merci de continuer à choisir Bay Gardens. Nous serions plus qu'heureux de vous revoir car nous sommes impatients de faire de votre prochain séjour parmi nous une autre expérience exceptionnelle.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Servicio lento y algunos dependientes no amistosos
Se hospedó 4 noches en agosto de 2019

8/10 Bueno

Rafael, santo domingo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente playa
Excelente lugar! ideal para ir en pareja o con ninos
Respuesta de Reah Lord el 21 may. 2016
Thank you for staying with us. We are pleased you were satisfied with our services.

6/10 Aceptable

Winsome

Viajó con su familia
Le gustó: Personal y atención
The staff and property were good. I have no complaints. However, they need more verities of food to choose from on the days when they’re not offering buffet.
Se hospedó 4 noches en mayo de 2024
Respuesta de Unice el 28 may. 2024
Dear Winsome,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback. We are pleased to hear that you had a positive experience with our staff and property. We appreciate your suggestion regarding the variety of food options available on non-buffet days. Your input is valuable to us, and we will certainly consider expanding our menu to offer a wider range of choices. We hope to welcome you back soon and provide an even better dining experience.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Patrick John

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 7 noches en mayo de 2024
Respuesta de Unice el 28 may. 2024
Dear Patrick John,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing us with feedback on your recent stay with us. We do hope for another opportunity of serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Markku, Calgary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property!
Se hospedó 5 noches en mayo de 2024
Respuesta de Unice el 25 may. 2024
Dear Markku,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure serving you, and we are delighted that we had the opportunity to serve you. We do hope for another pleasure of serving you.Sunny regards,Unice CalixteFront Desk Manager.

2/10 Terrible

Mahendra

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is a poor state, the bathroom is in a run down state. There’s only one restaurant and the food is terrible. My stay here was regrettable
Se hospedó 4 noches en mayo de 2024
Respuesta de Unice el 21 may. 2024
Dear Mahendra,Thank you for choosing Bay Gardens Beach Resort and Spa.We apologize for the disappointing experience during your stay. Your feedback is important to us, and we are addressing the issues with the property condition and the quality of our restaurant. We strive to improve and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Nadege

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property
Se hospedó 1 noche en mayo de 2024
Respuesta de Unice el 20 may. 2024
Dear Nadege,Thank you for choosing Bay Gardens Beach Resort and Spa.We appreciate the feedback on your recent stay, and look forward to serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Nadege

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cleanliness, great customer service, friendly atmosphere!
Se hospedó 1 noche en mayo de 2024
Respuesta de Unice el 20 may. 2024
Dear Nadege, Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback! We're thrilled to hear that you appreciated our cleanliness, great customer service, and friendly atmosphere. We strive to provide the best experience for our customers and look forward to serving you again soon!Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Charlie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay at Bay Gardens Beach & Resort! The staff are excellent. They were very friendly and helpful and our rooms were cleaned and towels replenished daily. Reduit Beach is a really nice beach and it’s on the hotel doorstep. It’s in a quiet area, but a short walk away (or shuttle) from a wide range of restaurants. Would highly recommend!
Se hospedó 11 noches en mayo de 2024
Respuesta de Unice el 20 may. 2024
Dear Charlie,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that you had a wonderful stay with us. It was a pleasure to have served you during your recent stay with us. We do hope for the pleasure of serving you again in the future.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Nadege

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Unice el 20 may. 2024
Dear Nadege,Thank you for choosing Bay Gardens Beach Resort and Spa.It is a pleasure to have served you during your recent stay with us. Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

MARISA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location is great. Food was delicious. Staff was super helpful and friendly. Water park fun for kids. I always stay here when I come to St. Lucia.
Se hospedó 3 noches en abril de 2024
Respuesta de Unice el 17 may. 2024
Dear Marisa,Thank you for choosing Bay Garden Beach Resort and Spa.Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our resort and that our location, food, and staff exceeded your expectations. We're delighted to be your go-to choice when you visit St. Lucia and look forward to welcoming you back again soon!Suny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Christopher, Jacksonville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like the saff
Se hospedó 5 noches en mayo de 2024
Respuesta de Unice el 17 may. 2024
Dear Christopher,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your review and rating as well as highlighting our staff. We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Keimar

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly and helpful
Se hospedó 1 noche en abril de 2024
Respuesta de Unice el 5 may. 2024
Dear Keimar,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that you found the team members friendly and helpful. We trust that you had a good stay with us.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Sharon

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everybody was super helpful. My soul sister gonna do her 50th birthday.
Se hospedó 4 noches en abril de 2024
Respuesta de Unice el 5 may. 2024
Dear Sharon,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you! We look forward to hosting your sister for her big celebration.We look forward to many more opportunities to serve you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Mkrtich

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay in St.Lucia we love it and go be back
Se hospedó 7 noches en abril de 2024
Respuesta de Unice el 5 may. 2024
Dear Mkrtich,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that you enjoyed your stay with us. We look forward to the pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Unice el 5 may. 2024
Dear Anne,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your review on your recent stay. It was a pleasure to serve you.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Hardeo, Georgetown

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Unice el 29 abr. 2024
Dear Hardeo,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your recent stay with us. We hope that you had a good stay with us. We look forward to another pleasure of serving you.Sunny regards,Unice CalixteFront Office Manager

10/10 Excelente

CARLOS E

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
beautiful!!!
Se hospedó 7 noches en abril de 2024
Respuesta de Unice el 28 abr. 2024
Dear Carlos,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you. Thank you for the rating and feedback on your recent stay. We look forward to serving you again soon.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Cassandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Unice Calixte el 5 may. 2024
Dear Cassandra,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback, we trust that you had a wonderful stay with us.We look forward to the pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Brian

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was excellent except they should do a electrical conversion for US tourist because they do not have enough outlets.
Se hospedó 4 noches en abril de 2024
Respuesta de Unice el 28 abr. 2024
Dear Brian,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your positive feedback. We're thrilled to hear that you had an excellent experience overall. Your suggestion regarding electrical outlets for US tourists is duly noted. We understand the importance of providing convenience for all our guests and will consider implementing electrical conversions to accommodate your needs in the future.We look forward to welcoming you back for another enjoyable stay.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Randy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Unice el 28 abr. 2024
Dear Randy,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your stay with us. We look forward to hosting you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Richard, Orleans

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here for a week in spring 2024. The room was nice enough, but starting to get old. The room wasn't ready when we showed up, which was disappointing. Most of the staff were pretty nice, but some could be better. The beaches around the resort were great, and we had a good time there. All in all we enjoyed our stay, but I think we could have booked better for the cost.
Se hospedó 6 noches en abril de 2024
Respuesta de Unice el 23 abr. 2024
Dear Richard, Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that overall, you enjoyed your time at our resort and that you found the beaches surrounding the area to be great.However, we apologize for any inconvenience you experienced with the readiness of your room upon arrival. We strive to ensure all rooms are prepared for guests promptly, and we regret that we fell short of meeting this expectation during your stay.Your comments regarding the condition of the room have been duly noted. We continuously strive to maintain and improve our accommodations to provide the best possible experience for our guests, and your feedback will help us in this endeavor.We also appreciate your feedback regarding our staff. While we're pleased to hear that most of our team members provided friendly service, we apologize for any interactions that fell short of your expectations. We will address this internally to ensure consistency in service delivery.We understand your sentiment about the value for the cost of your stay, and we take your feedback seriously. We are committed to continually enhancing our offerings to provide exceptional value to our guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Danica

Se hospedó 5 noches en abril de 2024
Respuesta de Unice el 14 may. 2024
Dear Danica,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that we got the opportunity to serve you. Thank you for providing us with a rating on your recent stay.We do hope to serve you again.Sunny regards,Unice CalixteFront Desk Manager

6/10 Aceptable

Zenobria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Food was good, pool area was nice. Room was kinda out dated
Se hospedó 1 noche en abril de 2024
Respuesta de Unice el 14 abr. 2024
Dear Zenobria,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback! We're glad you enjoyed the food and our pool area. We appreciate your input regarding the room, your comments are noted for future improvements. We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Lorna

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Unice el 15 abr. 2024
Dear Lorna,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating for your recent stay with us. It was a pleasure to have served you.We do hope for another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Scott

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, Bay Gardens Resort and Spa was tremendous. The property was in great condition and provided plenty of complementary options/activities with the all inclusive package. The waterfront room had an excellent view. The staff was excellent...friendly, courteous, and thoughtful. We would recommend it.
Se hospedó 5 noches en abril de 2024
Respuesta de Unice el 13 abr. 2024
Dear Scott,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you at our beautiful property. We are happy to hear that you enjoyed your stay with us, and our staff were excellent, friendly, courteous and thoughtful. We thank you for the recommendation and look forward to another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Lorraine

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great time. Food and drinks were very good and there was a good selection. Staff was super friendly. This is our second stay at the hotel and we were glad we came back.
Se hospedó 3 noches en abril de 2024
Respuesta de Unice el 13 abr. 2024
Dear Lorraine,Thank you for choosing Bay Gardens Beach Resort and Spa for your second stay.It was certainly a pleasure serving you again. We are delighted that your second stay with us went as expected, We do hope for another pleasure of serving you again.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Shalini

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en abril de 2024
Respuesta de Unice el 13 abr. 2024
Dear Shalini,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a pleasure to serve you during your recent stay with us.We look forward to hosting you again,Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

cindy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect little get away stress relief vacation
Se hospedó 7 noches en abril de 2024
Respuesta de Unice el 11 abr. 2024
Dear Cindy,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that you enjoyed your stay with us, and it was a wonderful pleasure to ensure that your vacation was stress free.We look forward to another pleasure of serving you.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Devendra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place was great to stay, location is great, amazing staff, I wish air conditioning was a lot colder.
Se hospedó 5 noches en abril de 2024
Respuesta de Unice el 17 abr. 2024
Dear Devendra,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback! We're thrilled to hear that you enjoyed your stay and found our location convenient and our staff amazing. We'll certainly take note of your comment about the air conditioning and strive to ensure a more comfortable temperature for your next visit. We look forward to welcoming you back soon!Sunny regards,Unice Calixte

10/10 Excelente

Danelle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Personnel aux petits soins et très agréable ! Ambiance familiale et de nombreuses activités à faire au sein même de l’hôtel : parfait pour des vacances en famille !
Se hospedó 2 noches en abril de 2024
Respuesta de Unice el 8 abr. 2024
Dear Danelle,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the attentive service from our staff and the family-friendly atmosphere we strive to create. We're glad you found our hotel activities perfect for a family vacation. We hope to welcome you back soon for another memorable stay!Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Dawn

Se hospedó 1 noche en marzo de 2024
Respuesta de Unice el 28 abr. 2024
Dear Dawn,Thank you for choosing Bay Gardens Beach Resort and Spa.We trust that everything was good during your stay with us. Thank you for providing a rating on your recent stay with us.We look forward to the pleasure of serving you.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Amit

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, we had a great time here. The staff are wonderful, very caring and will do anything to make your stay the best that they can. The beach is very clean and the beach staff go out of their way to set up sun beds and parasols - don't see that in many places! The water-park attached to the hotel is unique in that it's set up in the sea. The BBQ's that the hotel sets up are amazing and very well cooked food and variety. The only improvement they could make is a variety in the standard menu - having stayed for 10 days, it became repetitive by the end. They are constructing a new restaurant and hopefully this will provide more options. Overall, I would stay here again in the future.
Se hospedó 9 noches en marzo de 2024
Respuesta de Unice el 7 abr. 2024
Dear Amit,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a great time during your stay at our hotel and that you found our staff to be wonderful and attentive. Providing exceptional service is at the core of what we do, and we are thrilled that our team was able to make your stay memorable.We are pleased to hear that you enjoyed the cleanliness of our beach and the dedication of our beach staff in ensuring your comfort. It's wonderful to know that you appreciated the unique experience of our sea-set water park and the delicious BBQs we offer. Your compliments regarding the quality and variety of our food are greatly appreciated.Your feedback on larger variety on the menu is certainly noted, and we will see how much we can improve this to avoid repetition.Thank you for considering staying with us again in the future. We look forward to welcoming you back and providing you with another exceptional experience.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Tucker

Viajó con su familia
Le gustó: Limpieza, servicios
Many of the staff seem unhappy and put in the bare minimum effort. The food is very basic and the one restaurant onsite was mostly buffet style for breakfast, lunch and dinner. It would have been better if they had a proper menu for lunch and Dinner every day (especially if you have children that are picky eaters). There is a lot of room for improvement on the customer service and food quality.
Se hospedó 4 noches en marzo de 2024
Respuesta de Unice el 3 abr. 2024
Dear Tucker,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings you experienced during your stay. Your comments regarding the level of staff happiness and their effort, as well as the food quality and variety, have been duly noted.We strive to continuously improve our services and offerings to meet the diverse needs of our guests. Rest assured, your feedback will be shared with our management team for thorough review and action. We value your input as it helps us identify areas for enhancement.We understand the importance of providing exceptional customer service and a diverse menu selection, especially for families with picky eaters. Your comments will guide us in implementing the necessary changes to ensure a more satisfying experience for our guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sunny regards,Unice CalixteFront Desk Manager

6/10 Aceptable

Rachellynn

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Staff was excellent, however the hotel is a 3 star hotel and with a limited menu, it was a very different experience than your typical AI experience.
Se hospedó 6 noches en marzo de 2024
Respuesta de Unice el 22 mar. 2024
Dear Rachellynn,Thank you for choosing Bay Gardens Beach Resort and Spa.We greatly appreciate your feedback and thank you for taking the time to share your experience with us. While we are thrilled to hear that our staff provided excellent service during your stay, we also acknowledge your concerns regarding the limited menu and the overall experience not meeting your expectations compared to what you might typically encounter at a higher-starred establishment.Your feedback is invaluable to us as we continuously strive to enhance our offerings and improve our guests' experiences. We understand the importance of providing a diverse menu that caters to various preferences and dietary requirements, and we will certainly consider your comments as we evaluate opportunities for improvement in this area.We hope that despite the limitations you encountered, you were still able to enjoy your time with us and that our hospitality made your stay memorable. Should you choose to visit us again in the future, we would welcome the opportunity to exceed your expectations and provide you with an even more exceptional experience. Thank you once again for your valuable feedback, and we look forward to welcoming you back soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Modasser

All services were very good except late house keeping services. They need to improve this area and also adding a microwave in room may be helpful for the guests.
Se hospedó 7 noches en marzo de 2024
Respuesta de Unice el 21 mar. 2024
Dear Modasser,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your feedback. We're glad to hear that you found all of our services to be very good. We apologize for any inconvenience caused by the late housekeeping services and assure you that we will work on improving this area. Regarding your request for a microwave in the room, please note that we do honor such requests based on availability. We appreciate your input and hope to welcome you back soon!Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Cecilia Thelma

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff there are all super nice and helpful. Always beach chairs available. It felt safe. Food was okay and the drinks were good (strong but good). Nice to have the free shuttle to some places.
Se hospedó 7 noches en febrero de 2024
Respuesta de Unice el 20 mar. 2024
Dear Cecilia Thelma,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind words! We're thrilled to hear that you found our staff super nice and helpful, and that you felt safe during your stay. We're glad you enjoyed the beach chairs, drinks, and complimentary shuttle service.Your feedback is appreciated, and we look forward to welcoming you back soon!Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Brittney

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What an amazing gem 💎 located in Rodney Bay with direct beach access 😎 will definitely stay again. The staff are excellent 👌 ❤️
Se hospedó 5 noches en marzo de 2024
Respuesta de Unice el 18 mar. 2024
Dear Brittney,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your wonderful feedback! We're delighted to hear that you had such a fantastic experience at our gem of a hotel in Rodney Bay. It's great to know that you enjoyed the direct beach access and found our staff to be excellent. We can't wait to welcome you back for another amazing stay! Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Unice el 20 mar. 2024
Dear Nancy,Thank you for choosing Bay Gardens Beach Resort and Spa.It was a beautiful pleasure serving you at our Resort. We do look forward to another opportunity to serve you again.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a nice small beach hotel on a beautiful beach. The staff are friendly and the food is good. Beach front rooms have a breath taking view and are literally steps from the beach. The kitchen was really slow a few nights, this is something they should work on. Great stay and experience!
Se hospedó 7 noches en marzo de 2024
Respuesta de Unice el 17 mar. 2024
Dear Lisa,Thank you for choosing Bay Gardens Resort and Spa.Thank you for your glowing review! We're thrilled to hear that you had a great stay overall and enjoyed our beautiful beachfront location, friendly staff, and delicious food. Your feedback about the kitchen speed is duly noted, and we will certainly work on improving this aspect to enhance the overall guest experience. We look forward to welcoming you back for another wonderful stay in the future!Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Kurt

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great welcome and good experience overall.
Se hospedó 2 noches en marzo de 2024
Respuesta de Unice el 16 mar. 2024
Dear Kurt,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for your kind words! We're thrilled to hear that you had a great welcome and a positive overall experience. We look forward to welcoming you back soon for another memorable stay!Sunny regards,Unice CalixteFront Desk Manager

4/10 Mediocre

gregory Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
There are TWO main issues with Bay Gardens..We reserved a garden view room..Walked out on our balcony and looked onto a complete Construction site...Ask for a different room and they said they were totally booked up..NO apology or compensation offered like they could have cared less !..This is disgraceful..Secondly there food menu for lunch and dinner are extremely limited and service is unbelievably SLOW..One night we waited 11/2 hours to be served..Would not go back or recommend Bay Gardens Resort and Spa...This is in no way a 4*** resort..3 star at best...Stayed 10 nights starting March 3 2024
Se hospedó 10 noches en marzo de 2024
Respuesta de Unice el 14 mar. 2024
Dear Gregory Richard,Thank you for choosing Bay Gardens Beach Resort and Spa.We sincerely apologize for the inconveniences you experienced during your recent stay at Bay Gardens Resort and Spa. It deeply concerns us to hear about the issues you encountered with your room and the dining experience. Please know that your feedback has been taken seriously, and we are committed to addressing these issues to ensure a better experience for all our guests.Regarding the construction view from your balcony, we understand how disappointing this must have been, especially after specifically reserving a Garden view room. We apologize for the inconvenience this may have caused. We regret that we were unable to accommodate your request for a different room due to full occupancy, but we understand your frustration and acknowledge that we could have handled the situation better. Your feedback highlights an area where we need to improve, and we will work diligently to prevent similar occurrences in the future.Additionally, we apologize for the limited menu options and the slow service at our restaurant. Providing prompt and attentive service is a priority for us, and we regret that we fell short of your expectations. Rest assured, we will address these concerns with our culinary team and restaurant staff to improve efficiency and ensure a more enjoyable dining experience for our guests.We truly value your feedback as it helps us identify areas for improvement, and we appreciate your honesty in sharing your experience with us. It is our sincere hope that you will reconsider and give us another opportunity to provide you with the exceptional service and experience that we strive to deliver.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to reach out to our management team directly. Your satisfaction is our utmost priority.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back and restore your confidence in Bay Gardens Resort and Spa.Sunny regards,Unice CalixteFront Desk Manager

8/10 Bueno

Steve

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice beach and access to water park great for kids. The room was nice. However, on the beach, the guy giving you a chair and umbrella expects payment. It would be good not have an area to shower and change before getting to the airport (checkout at 11am). Service at the Hi-Tide restaurant was extremely slow (1-hour wait for a chicken wrap), it was the kitchen, not the waiter’s fault, even if the restaurant was nor nearly full.
Se hospedó 1 noche en marzo de 2024
Respuesta de Unice el 12 mar. 2024
Dear Steve,Thank you for choosing Bay Gardens Beach Resort and Spa.We appreciate you taking the time to share your experience with us. We're delighted to hear that you enjoyed the beach access, water park, and the comfort of your room. Your feedback regarding the chair and umbrella service is noted. We will review our processes to ensure a smoother experience for our guests in the future because this is a complimentary service offered to our valued guests. Our apologies if payment was requested from you.Regarding your suggestion for a designated area for showering and changing before heading to the airport, we understand the importance of convenience, especially on departure day. We'll explore options to enhance this aspect of our services.We're truly sorry to hear about the slow service you encountered at the Hi-Tide restaurant. Rest assured; we'll address this issue with our kitchen team to improve efficiency during peak times. Your patience and understanding are greatly appreciated.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing us for your vacation, and we value your feedback as it helps us continually improve our services.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Janelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en febrero de 2024
Respuesta de Unice el 12 mar. 2024
Dear Janelle,Thank you for choosing Bay Gardens Beach Resort and Spa.We are delighted that we got the pleasure to serve you at our beautiful resort. We hope to serve you again in the future.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Mia

Se hospedó 2 noches en marzo de 2024
Respuesta de Unice el 30 mar. 2024
Dear Mia,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for providing a rating on your recent stay with us. We are delighted that we had the pleasure of serving you, and we look forward to another opportunity of doing so. Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Kristal

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 3 noches en marzo de 2024
Respuesta de Unice el 9 mar. 2024
Dear Kristal,Thank you for choosing Bay Gardens Beach Resort and Spa. It was a pleasure serving you. Thank you for providing the rating on your recent stay.We do hope to serve you again soon.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Sheldon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The friendliness of staff who are always concerned with your wellbeing
Se hospedó 3 noches en marzo de 2024
Respuesta de Unice el 6 mar. 2024
Dear Sheldon,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you for taking the time to share your feedback with us. We are delighted to hear that you experienced the friendliness of our staff and felt their genuine concern for your wellbeing during your stay at Bay Gardens Beach Resort and Spa.Our team takes great pride in providing exceptional service to our guests, and it is heartwarming to know that their warmth and attentiveness left a positive impression on you. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we are thrilled that our staff's dedication to your wellbeing shone through.Your kind words serve as motivation for us to continue delivering memorable experiences to all our guests. It was a pleasure to have you with us, and we look forward to welcoming you back for another wonderful stay in the future.Sunny regards,Unice CalixteFront Desk Manager

10/10 Excelente

Nadine

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff was excellent ,professional and warm. I will definitely return best part it’s St. Lucian owned and you get an authentic experience.
Se hospedó 4 noches en marzo de 2024
Respuesta de Unice el 5 mar. 2024
Dear Nadine,Thank you for choosing Bay Gardens Beach Resort and Spa.Thank you very much for your kind words! We are thrilled to hear that you had an excellent experience with our staff during your recent stay at Bay Gardens Beach Resort and Spa. Providing professional and warm service is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations.We greatly appreciate your recognition of our St. Lucian ownership and the authentic experience we offer. We take pride in showcasing the beauty and hospitality of our island, and we're delighted that you enjoyed it.We look forward to welcoming you back to our resort in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Sunny regards,Unice CalixteFront Desk Manager