6/10 Aceptable
Jane
25 ene. 2026
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was good, however night porter service appalling. Was advised on check in if coming back after 11 there is a night porter service to let you in. We arrived back at 12.10 so needed to use this option, but the number on the door no one answered, the main hotel number that you chose the reception option, no one answered, we were outside in the cold for approximately 20 mins trying to get in. We also banged the door and the doorbell wasn’t working. We went round the back where some residents were still in the bar and they let us in after showing our room key to show we were staying there. The issue was that the night porter was in the bar so wasn’t answering any telephones but surely there must be a mobile that is on them at all times so this issue doesn’t arise?? Appreciate they may be wandering around the hotel but how do you make contact without them having a mobile on them?? Service needs to be improved!
Jane
Se hospedó 1 noche en enero de 2026
