Cubrecamas, escritorio, cortinas blackout y sistema de insonorización

Opiniones sobre Hampton Inn & Suites Greenfield

2.5 out of 5
Hampton Inn & Suites Greenfield
184 Shelburne Rd, Greenfield, MA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 383 de 698 opiniones" "
Evaluación: 8 - Bueno. 212 de 698 opiniones" "
Evaluación: 6 - Aceptable. 60 de 698 opiniones" "
Evaluación: 4 - Mediocre. 19 de 698 opiniones" "
Evaluación: 2 - Terrible. 24 de 698 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Eduardo

No le gustó: Servicios, estado de la propiedad e instalaciones
El hotel necesita una renovación, las alfombras están un poco viejas y los baños. Los muebles de la habitación no estaban bien limpios. La ensalada de frutas del desayuno no estaba buena, las omelette si. Lo peor de todo fue el ruido, había gente gritando, y hablando en los pasillos toda la noche, hasta la 2.30 am ! Me fui del hotel un día antes.
Se hospedó 3 noches en marzo de 2023
Respuesta de Front desk staff el 8 mar. 2023
We appreciate you taking the time to leave us some feedback about your stay. We apologize greatly that your stay was not up to par, I have noted your issues and we will be addressing this immediately with our staff. We do our best to accommodate all of our guests and we take it very seriously when we fall short. We hope you choose to return in the future and that we can improve from this. Feel free to reach out if there is anything we can do for you. Hope to see you soon!

6/10 Aceptable

Antonella

Le gustó: Personal y atención
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful. Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future

2/10 Terrible

Meredith

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jack

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Ivan, Perkasie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel with a very good Buffet breakfast. Had some difficulty finding the entrance to the hotel due to car Navigation.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jason

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Jason!

10/10 Excelente

Rachael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were lovely. The pool was closed.
Se hospedó 1 noche en abril de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Rachel!

6/10 Aceptable

Leslie

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Leslie!

10/10 Excelente

Rachel

Se hospedó 1 noche en abril de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Rachel!

8/10 Bueno

Raymond, Windsor

Le gustó: Limpieza, personal y atención
It was fine. Parking and surrounding area not the greatest
Se hospedó 1 noche en abril de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Raymond!

8/10 Bueno

Joanne

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff was excelent
Se hospedó 1 noche en marzo de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Joanne!

10/10 Excelente

Robert, 479 Harbor View Drive

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is awesome. Facility was clean.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Garrett, State College

Se hospedó 1 noche en marzo de 2024
Respuesta de Megan, front desk el 13 may. 2024
Thank you for your feedback, Garrett!

10/10 Excelente

Sarah

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front deal staff were super friendly!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, nice and clean rooms, internet access and friendly staff.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Love the in room hot tub.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lance

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I didn't find the parking area to be clean.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Damion

Ended up checking out an hour later
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan el 8 feb. 2024
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

10/10 Excelente

Renee

All the staff were very nice and helpful. The breakfast was quite good. I liked the hotel’s proximity to many area locales.
Se hospedó 4 noches en enero de 2024
Respuesta de Megan el 5 feb. 2024
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

6/10 Aceptable

Sherry

Viajó por negocios
No le gustó: Limpieza
Cleanliness of the room was not okay. Plus did not empty trash or make bed for one night of the stay, or replace empty Kleenex box.
Se hospedó 3 noches en enero de 2024
Respuesta de Megan el 23 ene. 2024
We appreciate your review and preference for the Hampton Inn, Your feedback is critical for the continuation of improvement of our services. I apologize for the misstep on behalf of housekeeping; I have reached out to the head of housekeeping and informed her of this issue so that we can improve for the future. Again, I do apologize for the inconvenience. Please reach out in case we can be of further assistance. Looking forward to hosting you again soon!

2/10 Terrible

Gwyn

Se hospedó 1 noche en enero de 2024

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was safe and clean. The only downside was the tv had a recent upgrade. Ours wasnt connected properly so we didnt have a tv to watch, but staff was very helpful and apologetic about it, so no big deal.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Holly, Mechanicville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was great…restaurants, gas & a few stores within walking distance
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Glenn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pleasant no-hassle atmosphere
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, front desk el 29 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

8/10 Bueno

Vadim, Newton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked very much the breakfast - just delicious - & the pool which is salt-disinfected (water smells & feels very good). What we disliked was the heat pump heating unit that we couldn't switch to "heat" (only auto) & it kept blowing cold air 1st the whole night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, Front desk el 27 nov. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take feedback very seriously and strive to go above and beyond for you. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs.

10/10 Excelente

Seth

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Avery

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, front desk el 20 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, Front Desk el 11 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Bueno

Heidi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is our second stay here for a lacrosse tournament @ UMASS Amherst- both stays Nov 2022 & Nov 2023 were great. our only complaint this time was the tv and bed were off kilter so difficult to be comfy & watch tv but that is just a personal opinion. We are definitely returning for Nov 2024
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, Front Desk el 11 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Bueno

Kristyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was clean. Breakfast was a bonus.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Megan, Front desk el 6 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

2/10 Terrible

Alan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst stay ever!!!
This Hotel was filthy. $800.00 for 2 nights and filthy!
Se hospedó 2 noches en octubre de 2023
Respuesta de Austin el 17 oct. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel room was nice. The price gauging was insane. To pay 600 a night to stay at a place that overlooks a parking lot and 99 is insane. At the most or should have cost 150.
Se hospedó 1 noche en octubre de 2023
Respuesta de Austin el 17 oct. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

10/10 Excelente

Greg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Megan, Front desk el 6 nov. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 Excelente

Geraldine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient for my meeting in Greenfield.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Megan, Front Desk el 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excelente

Susan

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything hS been great, from check in the very quiet for restful sleep, to allowing my pups to accompany us on our trip. Breakfast was good too! Looking forward to spending tonight as well.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Megan, Front Desk el 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

4/10 Mediocre

Pavel

Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de Megan, Front Desk el 28 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

6/10 Aceptable

Marlies

Le gustó: Limpieza
Hotelkette in die Jahre gekommen
Es ist das zweite Hampton Inn & Suites, welches wir bezogen haben. Allgemein stellen wir fest, dass diese Hotelkette langsam in die Jahre gekommen ist. Zimmer werden nur auf ausdrücklichen Antrag gemacht.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Megan, front desk el 18 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take feedback very seriously and strive to go above and beyond for you. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs.

10/10 Excelente

Patrick

Se hospedó 1 noche en agosto de 2023
Respuesta de Megan, Front Desk el 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excelente

Caitlin

Se hospedó 1 noche en septiembre de 2023
Respuesta de Megan, Front Desk el 28 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cole was so helpful!
Se hospedó 1 noche en abril de 2023
Respuesta de Megan, Front Desk el 22 ago. 2023
Third Party Response Thank you for taking the time to complete this survey for the Hampton Inn & Suites Greenfield, we are pleased that you were satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful. Thank you for your kind words, we look forward to serving you again soon!

10/10 Excelente

Jorge

Se hospedó 1 noche en agosto de 2023
Respuesta de Megan, front desk el 18 sept. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excelente

Ning

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
N/A
Se hospedó 1 noche en junio de 2023
Respuesta de Mean, Front Desk el 10 ago. 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Grearovernight stay
This was a quick overnight getaway to watch the Greenfield Triathlon and the room was perfect.
Se hospedó 1 noche en agosto de 2023
Respuesta de Megan, Front desk el 10 ago. 2023
Thank you so much for taking the time to leave us with some positive feedback. We are thrilled to hear you enjoyed your room, and I hope you got the chance to enjoy the amenities we have available for you as well. Thank you for your review and choosing Hampton inn Greenfield for your stay. We hope to have the pleasure of welcoming you back in the future.

6/10 Aceptable

Genevieve

Viajó con su familia
Furniture a bit worn out; need better maintenance
Se hospedó 1 noche en julio de 2023
Respuesta de Megan, Front Desk el 1 ago. 2023
Thank you so much for taking the time to leave us a review Genevieve. I am very sorry our hotel did not meet your expectations, and I have brought this issue to the attention of our staff. I hope you were able to enjoy your stay regardless of this inconvenience, and we hope to improve from this issue. Thank you again for your stay and review, we hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excelente

Timothy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Hotel wasn't convenient to the fields where we had a softball tournament. easy walk to the 99 and Friendly's. right off the highway. Staff was very nice and helpful. Only issue was the elevator seemed to get stuck a couple of times and there was a large hair ball/ swirl left in the bathroom.
Se hospedó 1 noche en julio de 2023
Respuesta de Megan, Front Desk el 1 ago. 2023
Thank you so much for your review Timothy. We really appreciate your kind words, despite the inconveniences you experienced. I am so sorry for the aspects of your stay that troubled you, and I have brought your concerns to our staff's attention. I hope you will allow us the opportunity to improve from this, and we hope to see you soon. Thank you again for your stay, and your kind words!

10/10 Excelente

Jennylynd, Toronto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Smells clean
Se hospedó 2 noches en julio de 2023
Respuesta de Megan, Front Desk el 1 ago. 2023
Thank you so much for taking the time to leave us a review. We really appreciate the positive feedback, and we're so happy to hear you were welcomed to our hotel with a pleasant scent. We hope to welcome you back soon, thank you again!

2/10 Terrible

Katie

Se hospedó 2 noches en julio de 2023
Respuesta de Megan, front desk el 18 sept. 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

6/10 Aceptable

Kelsie

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
The staff was very nice and welcoming. However, I would not stay here again for the price of the room and the room condition. The mattress and linens were great but the room is outdated. The wall paper was peeling in some areas and the drain in the bathroom sink seemed to be clogged. The hotel itself seemed clean but I would never pay the nightly rate here again.
Se hospedó 1 noche en julio de 2023
Respuesta de Megan, Front Desk el 25 jul. 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,