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Opiniones sobre Holiday Inn Express Hotel & Suites Grand Rapids-North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Grand Rapids-North, an IHG Hotel
358 River Ridge Dr, Grand Rapids, MI

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 312 de 620 opiniones" "
Evaluación: 8 - Bueno. 198 de 620 opiniones" "
Evaluación: 6 - Aceptable. 57 de 620 opiniones" "
Evaluación: 4 - Mediocre. 26 de 620 opiniones" "
Evaluación: 2 - Terrible. 27 de 620 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice clean place, close by restaurants
Pretty quiet area, with plenty of restaurants around,shops around even a cinema that will ease your stay
Respuesta de Hotel Staff el 28 sept. 2015
Healthy breakfast options to start off your day are surely beneficial to an enjoyable hotel stay. Thank you for your feedback with us here at the Holiday Inn Express Grand Rapids North!

10/10 Excelente

Guadalupe Garcia, Matamoros, Mex.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente servicio
Muy agradable debido a la calidad del servicio.

6/10 Aceptable

Ramona

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff is rude
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

wesley

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place shouldn't even be open for business. The entire lobby and former area for breakfast is under construction, as well as floor 2 where we stayed. Check in is in a tiny office with one person working on a desk top computer in the entry way of the hotel. There were 3 people ahead of us and it took 30 minutes to get checked in. The 2nd floor has all the carpet torn up, bare concrete floors, the walls are damaged, there are plastic drop cloths up everywhere, the doors to rooms being renovated are wide open so the gutted rooms and construction materials and tools are on display. There are construction materials stored everywhere throughout the hotel. The temporary breakfast area was pathetic, understocked with the limited options available and dirty. The toaster was set up on a chair in the corner. There was broken glass in the parking lot from the time we got there until we left, 3 days. The garbage can was overflowing at the entrance. All but one of the front desk staff was rude and dressed totally inappropriately for customer service. Definitely the worst experience I've had a hotel and I've stayed here in the past and it was fine. Also,our TV stopped working on the 2nd night, no solution was offered.
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Kerry

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
It would have been nice to know that this hotel was under construction as we probably would have stayed elsewhere. The construction in the lobby started at 7am with pounding hammers and we were right above the lobby. The office was crammed into tight quarters at the front and the breakfast was in the basement and was sub-par at best. The rooms were clean though so that was the most important part. Location was ok but next time will stay closer to downtown GR.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Would have liked to know that the lobby was under construction.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Larry

Le gustó: Personal y atención
they were very much into construction, everything was a mess, the room we had was re done, very nice, clean, up to date. Breakfast was nice.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Ramona

Viajó con su pareja
Le gustó: Personal y atención
The Hotel was under remodeling and we found trash in our room
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Jeff

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Sheets were dirty. Paid for bed and pull out couch but no couch in room.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Chris

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Worst hotel stay in 10 years. Whatever chemicals they clean the sheets and pillow cases with gave me a rash all over my face, I was itching all night and whenever I could fall asleep the loud af vintage HVAC went off every 45 minutes waking me back up. To top everything off there was no hot water in the morning to shower with only luke warm, I told the front desk clerk and she was going to have maintenance inspect it and call me back. Never received a call back.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stacy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything went smooth.. i like that!
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Crystal

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The ground floor room had very cheap plastic blinds and no curtains, so I had to put a sheet over the window for privacy. The lighting was awful (bright cool lights). Shower drain was very slow so it filled the tub when I showered.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Karri

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Willard Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Staff, very professional
Se hospedó 5 noches en abril de 2024

6/10 Aceptable

Stephanie

Le gustó: Estado de la propiedad e instalaciones
Stay was fine. Just wish that housekeeping would remember to restock towels fully. I had to go to front desk one of the days of my stay to get face towels as they restocked the bath towels but not the towels to wash face. Major inconvenience upon waking up to shower.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great facility.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
Under construction, but clean and good staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jieguang

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Joan

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Tim

Le gustó: Limpieza, estado de la propiedad e instalaciones
Room was supposed to be ready by 3 PM. We arrived at 4:30 PM and room was not ready. Staff didn't seem really motivated about getting the room ready but she did supposedly give me some extra points
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Fred

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in person was very courteous
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

10/10 Excelente

Charles

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice breakfast, especially the egg white omelets. I was surprised our beds were not made during the day while we were away. I guess everyone is cutting down on staff. Nice place to stay.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Judith

Viajó con su pareja
Le gustó: Servicios
Great breakfast, comfortable bed. Adequate fitness room. Only drawback is we could hear people stomping around in the floor above.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

lawrence

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
could regulate tempature in room
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 Bueno

Stacie

Viajó por negocios
Le gustó: Limpieza, personal y atención
The hotel is remodeling. No noise issues during my stay just areas blocked off by plastic, missing cove base throughout the hallways and a general sense of construction. The ladies at the desk were very friendly and helpful. The pillows are TERRIBLE
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

10/10 Excelente

Lee Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 Bueno

Tieka

Le gustó: Limpieza, estado de la propiedad e instalaciones
Average stay at an average hotel. It was clean, and looks like they had recently updated the furniture, etc. Good location, access to lots of restaurants/shopping. My biggest complaint is that the TV only had about 5 basic channels, the rest were static. And the housekeeper entered the room even with the "do not disturb" sign on the door.
Se hospedó 3 noches en febrero de 2024
Respuesta de Holiday Inn Express Management el 4 mar. 2024
Tieka, Thank you for the review in regards to your recent stay with us. We are working through the last of our kinks from renovations and NEW TV's. Come see us again when we are 100% complete! We will address the DND issue with our team, we have a few new associates still in training. Make it a great day!

6/10 Aceptable

Katie

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

6/10 Aceptable

Stephanie

Le gustó: Limpieza, estado de la propiedad e instalaciones
nice updates but needs more care to be 5 star
The check in process was easy and I loved all of the ladies I spoke to at the front desk. I would have given it 4-5 stars with the upgrades to the room, and cleanliness of the pool area. You can tell they are doing the upgrades right with more than just paint. However, Breakfast cuts off at 9am which seems too early for a Sat/Sun. I can agree to that but we arrived at 8:45 and nothing was getting refilled. So no cinnamon rolls, no pancakes or syrup, no forks! I wandered until I found someone who told me they would not be refilling. If the breakfast is only fully stocked until 8:30 then that should be the time listed. We also has several minor room issues. Our shade was outdated and wouldn't fully close so there was more light than preferred, no drapes at all and just plastic roll up shade, and then our toilet filled so slowly that we had to space out bathroom trips by 45 minutes or just fill the back of the tank ourselves with water, which we did.
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Stephanie, Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

6/10 Aceptable

Stan

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, servicios
It get renovated
Se hospedó 2 noches en febrero de 2024
Respuesta de Holiday Inn Express Team el 16 abr. 2024
Stan, Thank you for your review and feedback, we appreciate the input. We are on the final stretch of our renovations, which I know can interrupt a guests experience. We hope you will come back soon when we are 100% complete. Make it a great day!

8/10 Bueno

Anthony

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Was not told before we got their that my room selection I payed for was under construction….very clean room and comfortable beds, conveniently located by restaurants and shopping…didn’t have a bathroom fan
Se hospedó 1 noche en febrero de 2024
Respuesta de Holiday Inn Express Management el 5 mar. 2024
Anthony, Thank you for the review and information regarding your stay, we are working diligently to complete our renovations, and hope that you will come see us again when we are 100% complete. Make it a great day!

8/10 Bueno

Alice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean and bright. They are remodeling, soon everything will be brand new, although not needed. Fantastic breakfast options. The staff were all helpful and very nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Alice, Thank you for the great feedback, we look forward to completing our renovations and providing a great new product for our guests. We hope to see you again soon!

6/10 Aceptable

Richard

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
The employee working the breakfast room just kept talking to all the guests and let all the hot food run out and did not refill because she was to busy talking!! to the guests trying to eat. I left and went to a restaurant
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Richard, Thank you for the information in regards to your stay with us, we will address this with our team, and hope to see you again soon! Make it a great day!

10/10 Excelente

Ryan

Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Ryan, Thank you for the great 5 star review - we hope to see you again soon!

8/10 Bueno

JULIE, West Bend

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Property was clean. Front desk people always sitting in back room. Help not always available. Decent breakfast. Nice pool area. We were stuck there in a snowstorm- no snowplow and staff didn’t shovel front walk- we did it for them. Staff didn’t know when plows would be coming. Seemed ambivalent to the situation with vehicles stuck in parking lot.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Julie, Thank you for the valuable feedback in regards to your stay at our hotel. We will be addressing these issues with the appropriate team members. We hope as we finish our renovations you will return and give us another opportunity to provide the great service you have come to expect from all IHG Hotels. Make it a great day!

10/10 Excelente

Donald

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is in the process of an upgrade and we were able to use one of the updated rooms. Very nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Donald, We are glad you got to experience one of our newly renovated rooms, come back and see is when we are 100% complete. Make it a great day!

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones
Under construction (remodeling). Breakfast was average at best.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Anonymous, Thank you for your feedback, we are diligently working to complete our renovations to improve all guest experiences. We will share your comments with our entire team! Make it a great day!

2/10 Terrible

Debra

Viajó con su pareja
Le gustó: Servicios
We had no tv signal and when we went to the front desk they said it was weather related We stay in hotels at least 20-30 times a year and never had that issue
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Debra, Thank you for taking the time to bring up your concerns during your stay. As you have seen we are also under renovations, and in this process we are updating all of the televisions in the building. Currently we are using a satellite, which is still weather dependent, with the upgrades we will be switching away from this system. We apologize for the inconvenience and hope to see you again in the future. Make it a great day!

8/10 Bueno

Jacob

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to get to, far enough away from tge chaos of downtown, but close enough for any easy commute. Very clean.
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Jacob, We appreciate the feedback, and hope to see you again soon! Make it a great day !

2/10 Terrible

jon

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Jon, Our apologies that we did not meet your expectations, we are in the middle of our property renovations, and we all know how hard this can make your travels. We hope that you will come back to see us when we are all complete. Make it a great day!

2/10 Terrible

Chelsea

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The bathroom was in terrible shape, moldy ceiling, broken shower head, dirt coming out of faucet. The pool was over chlorinated, kids eyes and skin was burning. Loud, rude neighbors were dealt with in a positive manner by staff. Room was subpar, over priced.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Holiday Inn Express Management el 12 feb. 2024
Chelsea, Thank you for all your feedback, we share these reviews with our entire team on a regular basis. We are in process of renovations and hope that you will return when we are complete. Make it a great day!

10/10 Excelente

ashley

Se hospedó 3 noches en diciembre de 2023

4/10 Mediocre

JoAnna

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Beds are terrible. The heat wouldn’t work on automatic so I was up all night switching it on and off. The shower/bathroom was dirty with hair and it’s just old. I think I saw a sign that they would soon be renovating! Until then stay elsewhere!

10/10 Excelente

Monique

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sheila Lewis
Room was very clean. I am someone that pulls back sheets to look at mattress. Very clean as was carpet. My only disappointment was tv channels. Couldn't get ABC.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Kitchen stove was not working on the last day and the breakfast selection was very limited.
Se hospedó 3 noches en noviembre de 2023

4/10 Mediocre

Christine

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Ellen

Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Express Management Team el 26 nov. 2023
Ellen Thank you for the great 10 out of 10, we hope to see you again soon! Make it a great day!

2/10 Terrible

Amer

Viajó con su familia
I love Holiday Inn but this has been by far my worst experience.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Interim General Manager el 6 nov. 2023
Amer, My apologies that we did not meet your expectations, and we will work with our entire team to better all future opportunities. We hope that if you are in the area again you will give us another opportunity. Make it a great day!

10/10 Excelente

Donald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is in great condition. Staff was friendly and helpful. Quiet and a good night's sleep.
Se hospedó 1 noche en octubre de 2023
Respuesta de Director of Operations el 31 oct. 2023
Donald, Thank you for the great review, we hope to see you again soon! Make it a great day!

10/10 Excelente

Greg

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en octubre de 2023
Respuesta de Director of Operations el 31 oct. 2023
Greg, Thank you for the great feedback, we appreciate all notes from our valued guests, we hope to see you again soon! Make it a great day!