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Opiniones sobre Courtyard by Marriott Grand Rapids Airport

3 out of 5
Courtyard by Marriott Grand Rapids Airport
4741 28th St SE, Grand Rapids, MI

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 201 de 418 opiniones" "
Evaluación: 8 - Bueno. 124 de 418 opiniones" "
Evaluación: 6 - Aceptable. 51 de 418 opiniones" "
Evaluación: 4 - Mediocre. 25 de 418 opiniones" "
Evaluación: 2 - Terrible. 17 de 418 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

7,8/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Martha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was great! I liked the workout facility and the convenience of the location. I also thought the room was clean and comfortable. I did not like the paper thin wall between us and the people who stayed in the adjoining room. When they talked, it sounded like they were in our bathroom.
Se hospedó 2 noches en mayo de 2024
Respuesta de Megan Cortez el 22 may. 2024
Thank you for staying with us! I apologize for the inconveniences you experienced while staying with us.

10/10 Excelente

Elderberry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Megan Cortez - General Manager el 13 may. 2024
Thank you for staying with us!

10/10 Excelente

Keneisha

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Place to Stay Over All
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Nena

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Also smelled good as walking in and through the hotel. Loved it
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan Cortez - General Manager el 5 mar. 2024
Thank you for your recent stay!

10/10 Excelente

Ashley

Le gustó: Personal y atención, comodidad de la habitación
Perfect for one night
It was fine for a one night stay they were making improvements so there was wet paint signs in places
Se hospedó 1 noche en enero de 2024
Respuesta de Megan Cortez - General Manager el 5 mar. 2024
Thank you for your recent stay!

8/10 Bueno

Faith

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good nice hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Megan Cortez - General Manager el 5 mar. 2024
Thank you for your recent stay!

10/10 Excelente

Kaitlin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room was beautiful & clean! The staff was friendly and helpful! Will recommend & definitely return!
Se hospedó 3 noches en enero de 2024
Respuesta de Megan Cortez - General Manager el 5 mar. 2024
Thank you for your recent stay!

10/10 Excelente

Rosemary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Raymon

Viajó por negocios
Respuesta de Megan Cortez - General Manager el 5 mar. 2024
Thank you for your recent stay!

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Isabella

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Victoria

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kia at the front desk was amazingly helpful and friendly 👌
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jeanette

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is in a good area, and the staff are great.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Susan

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Sergei

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Nick

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Apparently Expedia is overbooking hotels and it doesn’t update their system. I have had my hotel booked for months for my bride and I to stay in and we show up at 12:30 and they had booked our room for someone else. Extremely aggravating and hoping we get follow up and our money back. The hotel was overbooked and we did not get our room.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Ruth

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Felt unsafe
My room was beautiful and comfortable. But at around 2:30am someone was given access to my room. Their key card opened my door. I was startled awake from the whole wall shaking. The latch prevented them from coming in. I was groggy from my late flight and didn’t fuss over it. A couple days later I still felt uncomfortable and called management to make them aware of the error. As a single female traveler, I didn’t like his response and I wasn’t really given an apology, only an excuse. I would never stay there again.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Cassandra

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Teresa, Claremore

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Th bathroom shower could have been cleaner, there was mold on the caulking. I was in 3 rd floor and i heard an alarm clock (full blast)going off every morning i was there that never shut off!(empty room?) the room itself was clean (other than bathroom) and air conditioner worked good.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice spot easy access. Staff was polite. Room was clean and the stay was quiet. Over all great experience
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

allison

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very nice and helpful
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Bob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good. Freshners to be used in hallways
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Kyle

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fitness center is nice
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Daryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was stuck because my car needed another day in the shop. The staff was nice and accommodating. I had a snaffu when booking and Samantha fixed it. The kitchen offered me free snacks and drinks.They we’re great.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Daryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I had A wonderful dinner and enjoyed a movie in my room.
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

James

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Not happy
We booked a king bed room from the Hotels.com app while in the parking lot. When we went inside to check-in they informed us that “due to construction, we only have 2 queen beds available”. If I wanted 2 queen beds, I would have booked them. Doesn’t the app confirm with the location? Construction didn’t start with the 3 minutes it took to book and check-in. Any thoughts?
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Tyler

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Katherine, Raleigh

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Ralph

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good value
The courtyard by Marriott at Grand Rapids was a nice hotel for the price. The room was very clean and bed was comfy. I did not think the refrigerator worked, I didn't really need it, and found out when leaving next day that there is a button inside to push to help it get cold. That information is valuable and needs to be placed on the fridge for future guest. I was also expecting body wash to be in the shower along with washcloths but there were 2 shampoos and 1 conditioner and no bodywash or washcloths close to the shower. The front desk attendants were super friendly and very helpful!! The elevator was a little dirty but overall the hotel was up to date and clean.
Se hospedó 1 noche en abril de 2023

2/10 Terrible

brenda

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We certainly didn’t expect nor appreciate the plumbing water from the above rooms dripping onto our luggage and gifts that we purchased. In addition the lack of sound barrier used made for a very uncomfortable experience while having to listen to very heated argument in the the adjacent room. Upon check in we requested a room if possible that would allow for as much interrupted sleep. We were assured the room we were assigned would guarantee this as the property was not going to be very full that evening. This increased our frustration and we felt that we were led to believe that this property would be comfortable and allow us the rest we so desperately needed. We previously booked for two nights as our early morning flight wouldn’t be for another day and we looked forward to not having to move our luggage until leaving Sunday morning. Had we known this would be such an issue with the water damage to our belongings as well as such an uncomfortable stay, we would have decided to venture to a destination and explore Michigan a bit more. We would not recommend this property with its current condition and lack of discernible management regarding the use of this room in its current condition.
Se hospedó 2 noches en marzo de 2023
Respuesta de Courtyard Staff and Mgt. el 28 mar. 2023
Hello,We sincerely apologize for the inconveniences you encountered during your stay. Unfortunately, we never expect a leak to occur and did our best to rectify the situation by refunding your entire stay. We do hope that you will allow us another opportunity to show you a great guest experience.Sincerely.

8/10 Bueno

Alana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Amanda el 17 mar. 2023
Thank you Alana for taking a moment to give us your 4 stars. We're thrilled you enjoyed your stay with us and look forward to serving you again.

10/10 Excelente

Earl

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I was disappointed that there wasn’t any free breakfast.
Se hospedó 1 noche en febrero de 2023
Respuesta de Courtyard Staff el 24 feb. 2023
Hello,Thank you for taking time to review your stay. We understand that complimentary is generally expected when staying at hotels. Unfortunately, Courtyard by Marriott has a Bistro on property, therefore complimentary breakfast is not available. Courtyards are unique in that way. We apologize for any confusion this may have caused.Best Regards,

6/10 Aceptable

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023
Respuesta de Courtyard Staff el 24 feb. 2023
Hello,We thank you for taking a moment to rate your stay. We apologize that we did not meet your or our expectations and will diligently work to improve the guest experience going forward.Thank you,

2/10 Terrible

Mark

Se hospedó 1 noche en febrero de 2023
Respuesta de Courtyard Staff el 24 feb. 2023
Hello,We sincerely apologize that your stay did not meet expectations. We are disappointed with the result and will continue to strive to improve our product for you and all future guests.Best Regards,

6/10 Aceptable

walter

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
No coffee available for free or purchase for early travelers
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

CAMETRIA

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Walking into this Marriott, I immediately smelled a horrible: scent: I went to room 226 and I smelled mildew. Being a consistent client for years, I must stay it is unacceptable to have unhealthy conditions, not only to employees but customers as well. Marriott should know better considering the Brand and Values.
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Carolyn, Whitefish Bay

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable and clean hotel, excellent management and staff, great workout facility. Highly recommend.
Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Scott

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Kelly

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location.
Se hospedó 1 noche en agosto de 2022
Respuesta de John, Assistant General Manager el 17 oct. 2022
Thank you for taking the time to let us know of your experience here at the Courtyard Grand Rapids Airport. I am especially joyed to hear that you had a great time while here. We hope to see you again in the future should you visit the area again.

10/10 Excelente

john

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Daniel

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

john

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

April

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to locate. Inviting. You have many restaurants and stores nearby.
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Ellie

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Charles

Se hospedó 1 noche en julio de 2022

10/10 Excelente

matthew, Shelbyville

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff was super nice and helpful. upgrades are great. recommend.
Se hospedó 1 noche en julio de 2022