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Opiniones sobre Amway Grand Plaza, Curio Collection by Hilton

4 out of 5
Amway Grand Plaza, Curio Collection by Hilton
187 Monroe Ave Nw, Grand Rapids, MI

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 593 de 1002 opiniones" "
Evaluación: 8 - Bueno. 189 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 100 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 69 de 1002 opiniones" "
Evaluación: 2 - Terrible. 51 de 1002 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Alex

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Marketing el 1 abr. 2024
Hi Alex, thank you for reviewing us. We sincerely regret that your experience was less than perfect, we hop you'll give us another chance in the future so we can share a more positive experience with you!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Patrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very professional. Excellent overall.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Radu

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice, modern and lively property.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Montora

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Reianna

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Room service only available from one restaurant and ends at 10 PM. This is a 4 star hotel it should be available 24 hours. Very small bathroom with a public toilet. Small room not worth the price. Not pleased with the stay definitely not 4 stars! Will not stay there again. Only good thing was the staff.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Jordynn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Juanita

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We experienced a very professional, quiet, safe and great atmosphere
Se hospedó 2 noches en mayo de 2024
Respuesta de Marketing el 17 may. 2024
Hi Juanita, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beauitful luxury hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Marketing el 13 may. 2024
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excelente

Tawana

Le gustó: Servicios
Wish they had Ride along scooters for the skywalk for people who can't walk long distance but want to experience
Se hospedó 1 noche en mayo de 2024
Respuesta de Marketing el 13 may. 2024
Hi Tawana, thank you for reviewing us!

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Marketing el 13 may. 2024
Hi Jennifer, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel
Se hospedó 1 noche en mayo de 2024
Respuesta de Marketing el 10 may. 2024
Hi Daniel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bueno

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 10 may. 2024
Hi Paul, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

Megan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Connected to DeVos with walkway. Fridge in room. Lovely view. Rooftop pickle ball & fitness center
Se hospedó 2 noches en abril de 2024
Respuesta de Marketing el 10 may. 2024
Hi Megan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

8/10 Bueno

jennifer

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Second night when they cleaned our room they took our comforter. When I checked in my in-laws the second day we were there the girl at the front desk was not nice.
Se hospedó 2 noches en abril de 2024
Respuesta de Marketing el 29 abr. 2024
Hi Jennifer, thank you for reviewing us. We sincerely apologize for the issues you experienced, please do not hesitate to reach out to us directly if you have additional comments. We hope we can welcome you again in the future so we can share a more positive experience!

10/10 Excelente

Julie, Rochester Hills

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always love staying here. Super friendly staff and lots of cool dining, drinking, live entertainment on site.
Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 29 abr. 2024
Hi Julie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

Nathan

Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 17 may. 2024
Hi Nathan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the selection of food, drink, and workout availability within the hotel!
Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 22 abr. 2024
Hi William, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

Joe

Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 13 may. 2024
Hi Joe, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

10/10 Excelente

Samuel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really nice hotel, very conveniently located for hanging out downtown.
Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 22 abr. 2024
Hi Samuel, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

4/10 Mediocre

George, Rockford

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
We loved the location and the local bars and restaurants. It was wonderful to be able to easily park, quickly check in and then walk to the various venues including restaurants, bars and locations with live music. We were disappointed in the room itself, which was certainly clean, but quite dated. We were also shocked to learn there was no TV on 3 floors including ours. Will certainly visit venues again but would not pay to stay in the hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 22 abr. 2024
Hi George, thank you for reviewing us. We sincerely apologize for the issues you experienced with your room. We hope we can welcome you back again in the future so we can share a more positive experience with you!

6/10 Aceptable

Sarah

Viajó con su pareja
Le gustó: Limpieza
It was nice walking distance to bars and restaurants.
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 22 abr. 2024
Hi Sarah, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We hope we can welcome you back again in the future so we can share a more positive experience with you!

10/10 Excelente

Eric

Se hospedó 1 noche en abril de 2024
Respuesta de Marketing el 29 abr. 2024
Hi Eric, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

6/10 Aceptable

Orhan

Viajó con su familia
Le gustó: Limpieza, personal y atención
Liked the fact that it is an historical hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Orhan, thank you for reviewing us. We sincerely regret that your experience was less than perfect and we hope you'll give us another chance so we can share a more positive experience with you!

10/10 Excelente

Vitalii

Le gustó: Limpieza, estado de la propiedad e instalaciones
Yes
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Vitalii, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

Luke, Carmel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great time. Thank you…
Se hospedó 2 noches en marzo de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Luke, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

yvette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The view from our room was spectacular. We enjoyed the bar and fabulous restaurant on the top floor. It was a great stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Yvette, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 Terrible

Lucas

Viajó con su pareja
Le gustó: Limpieza
Lots of guests with children at the hotel, who were very loud late into the night, both in rooms and in the hallway. Staff were unhelpful in resolving the situation.
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 18 mar. 2024
Hi Lucas, thank you for reviewing us. We sincerely apologize for the noise levels you experienced during your stay. We strive to provide a comfortable experience for all our guests and we regret that we failed to do so for you this time. We hope you'll give us another chance in the future so we can share a more positive experience with you!

10/10 Excelente

Niccos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 18 mar. 2024
Hi Niccos, thank you for reviewing us! We're so happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 Bueno

Tracie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Marketing el 18 mar. 2024
Hi Tracie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

8/10 Bueno

Michelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was really nice. The rooms were clean and comfortable. The view from my room was beautiful. There were about 3 or 4 restaurants inside the hotel. There was shopping and restaurants within walking distance. I would definitely stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Marketing el 11 mar. 2024
Hi Michelle, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excelente

Stephenie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was incredibly professional and friendly everywhere in the hotel. The rooms were spacious and clean. We really enjoyed our time here. The pool is smaller and there were lots of kids there, but everyone was having a good time. Great value for the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de Marketing el 11 mar. 2024
Hi Stephenie, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excelente

Dawn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hands-down, my favorite hotel. Suites are phenomenal for the rate
Se hospedó 1 noche en marzo de 2024
Respuesta de Marketing el 11 mar. 2024
Hi Dawn, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excelente

rose

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Fantastic
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 4 mar. 2024
Hi Rose, thank you for reviewing us! We're so happy to know you enjoyed your stay with us and we hope to welcome you back again soon!

8/10 Bueno

Ryan

Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

2/10 Terrible

Melissa

Le gustó: Limpieza, estado de la propiedad e instalaciones
We loved the hotel. Unfortunately, my friend and I were charged $45 for vallet per vehicle per day. There were no signs stating this charge and this charge was never discussed at check in. I called the hotel and explained my concerns. The staff member told me there was nothing she could do for us. Very disappointing and will not go back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 4 mar. 2024
Hi Melissa, thank you for reviewing us. We sincerely apologize for the miscommunication you experienced, please know that a member of our team will be reaching out to you soon!

10/10 Excelente

Dallas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the amenities!
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 26 feb. 2024
Hi Dallas, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excelente

Lisa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love the Amway. We stay here every time we visit the Grand Rapids Area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 26 feb. 2024
Hi Lisa, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again soon!

10/10 Excelente

Romeo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Didn’t like the 21 I think 18 would be good for the pools extra hour lol
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 26 feb. 2024
Hi Romeo, thank you for reviewing us and providing your feedback!

10/10 Excelente

Kayla

Se hospedó 2 noches en febrero de 2024
Respuesta de Marketing el 25 mar. 2024
Hi Kayla, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 19 feb. 2024
Hi Kevin, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excelente

Ryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 19 feb. 2024
Hi Ryan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice vibe and beautiful room
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 19 feb. 2024
Hi Brian, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

2/10 Terrible

Tim

Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 19 feb. 2024
Hi Tim, we sincerely regret that your experience was less than perfect. We care deeply for our guests and their experience with us and we hope you'll give us another chance in the future to make this right!

8/10 Bueno

daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property and stay, the 45.00 valet fee (which I found out about afterwards) was very steep, especially after tipping as well..Also, I booked us a king room and was told upon arrival there were none available and we had to get queen beds which was disappointing but overall a good stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 15 feb. 2024
Hi Daniel, thank you for reviewing us. We sincerely apologize for the issues you ran into during your visit, but are happy to hear that you still had a great experience!

4/10 Mediocre

Emily

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 15 feb. 2024
Hi Emily, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance so we can share a better experience with you in the future!

10/10 Excelente

Chad

Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 8 feb. 2024
Hi Chad, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

2/10 Terrible

Masumi, Phoenix

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
If was 3 start hotel be did story same as if Was a 2 star . Photos of room showed a patio ,room booked had none, everything closed before midnight, Valet team definitely 5/5 stars . Maybe in day time place might be ok. But late in evening forget bout it. They need to update the photos properly, If photos matched the room more accurately and then showing or describing tiny bathroom entrance to get in room is like trying to get into your uncles shed in backyard type deal . Entrance to get into room least this one yeah good luck if you have family with difficult items or baby in stroller etc etc.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 15 feb. 2024
Hi Masumi, thank you for taking the time to review us and leave your feeback we sincerely apologize for the issues you experienced during your stay. We hope you'll give us another chance in the future to share a positive experience with you!

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Marketing el 8 feb. 2024
Hi Ashley, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 Aceptable

Jon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Music All Night Long
Love the Amway Grand. Everything was great except for muffled loud music that went on all evening and all night. We have no idea where it came from. Called the front desk and they were not helpful. I think maybe they play music in sync with the lights outside? M
Se hospedó 1 noche en enero de 2024
Respuesta de Marketing el 29 ene. 2024
Hi Jon, thank you for reviewing us. We sincerely apologize for the loud music during your overnight stay with us. We hope we can welcome you back again for a quieter, more relaxing visit!