Servicio de la propiedad

Opiniones sobre Candlewood Suites Grand Island, an IHG Hotel

2.5 out of 5
Candlewood Suites Grand Island, an IHG Hotel
859 Allen Drive, Grand Island, NE

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 334 de 458 opiniones" "
Evaluación: 8 - Bueno. 86 de 458 opiniones" "
Evaluación: 6 - Aceptable. 21 de 458 opiniones" "
Evaluación: 4 - Mediocre. 8 de 458 opiniones" "
Evaluación: 2 - Terrible. 9 de 458 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

adol

No le gustó: Limpieza, personal y atención
Se hospedó 3 noches en junio de 2023
Respuesta de Justin el 14 jun. 2023
Thank you for your feedback. I'm sorry to see your stay with us didn't meet your expectations. We hope you will give us another chance to show us how great we actually are.

10/10 Excelente

antonio, Coamo

Respuesta de Justin el 22 nov. 2023
Thank you for taking time to leave us a 5 out of 5 review! I'm so glad that you had a great stay with us. Please come and stay with us again when you are in the area!

8/10 Bueno

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me encanto.
Se hospedó 1 noche en junio de 2021
Respuesta de Justin el 29 jun. 2021
Thank you for your feedback.

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en junio de 2021
Respuesta de Justin el 24 jun. 2021
Thank you for leaving us a rating. I'm sorry to see you did not have a pleasant stay with us. If you would like to give me more info on what happened I can work on getting the issue corrected. Without any feedback we can't correct issues. Thanks.

10/10 Excelente

Lori

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel but a good drive from the freeway if you're just passing though and need a place to crash.
Se hospedó 1 noche en abril de 2024
Respuesta de Justin el 4 may. 2024
Hello Lori,Thank you for your feedback and for staying with us this past week. It was great to have you as a guest and hope you will come and stay with us in the future when you are back in the Grand Island area. Safe travels!

10/10 Excelente

Ruben

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were great, I don’t plan to stay anywhere else when in Grand Island. Thanks for letting me borrow the fan, life saver!
Se hospedó 4 noches en enero de 2024
Respuesta de Justin el 20 abr. 2024
Dear Ruben,Thank you so much for your recent stay with us at Candlewood Suites in Grand Island! We truly appreciate your kind words and feedback regarding our staff and your overall experience.It brings us immense joy to hear that you found our staff to be great and that you had such a positive stay with us. We strive to provide exceptional service to all our guests, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We're delighted that we could assist you by providing a fan during your stay, and we're thrilled to hear that it made a difference for you. Your comfort and satisfaction are of the utmost importance to us, and we're always here to help in any way we can.Your feedback means the world to us, and we're truly grateful for your kind words. We look forward to welcoming you back to Candlewood Suites during your next visit to Grand Island. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Thank you once again for choosing to stay with us. Wishing you safe travels until we have the pleasure of hosting you again!

10/10 Excelente

david

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very easy to fine and staff was very friendly polite and helpful
Se hospedó 2 noches en marzo de 2024
Respuesta de Justin el 5 abr. 2024
Hello David!Thank you for your kind words about the staff and ease of finding the property. It is great to see you had a wonderful stay at our property.

10/10 Excelente

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very nice room and location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Justin el 26 mar. 2024
I wanted to take a moment to personally thank you for your recent feedback regarding your stay at our hotel. Your comments about our hotel's convenient location, cleanliness, modern amenities, and the excellent service provided by our staff mean a lot to us.Your positive feedback serves as a source of motivation for our team to continue delivering exceptional service to all our guests. We genuinely appreciate you taking the time to share your thoughts with us.If there's anything else we can do to enhance your future stays with us or if you have any further feedback to share, please don't hesitate to reach out. We're always here to ensure your stay is as pleasant as possible.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,

10/10 Excelente

Sally

Se hospedó 1 noche en marzo de 2024
Respuesta de Justin el 2 abr. 2024
Thank you for the 5 out of 5 star review. I'm so glad to see you enjoyed your stay!

10/10 Excelente

Ma Guadalupe

Respuesta de Justin el 8 mar. 2024
Thank you for the 5 out of 5 star review. Glad you had a great stay!

10/10 Excelente

Jon, Randolph

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My favorite place to stay in Grand Island, NE unlike my least favorite is the Candlewood in Bellevue, NE They should be ashamed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Justin el 5 mar. 2024
Thank you, Jon for the 5 out of 5 star review. I'm so happy that you had an excellent stay with us. Please come and stay with us again. Look forward to welcoming you back!

10/10 Excelente

Edward

Se hospedó 2 noches en febrero de 2024
Respuesta de Justin el 23 feb. 2024
Thank you for leaving us a 10 out of 10 rating. So glad you enjoyed your stay.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Room temp and BR sink drain
I like Candlewoods because of the kitchenette and I have a chihuahua that I travel with. This room had the bathroom sink drain stuck closed, so I had to use the kitchenette sink (the mechanism under the cabinet had a pin/clasp that popped off and would not lift the stopper). I called the front desk, but it was never fixed. But I was just there one night. At night I couldn't stop the blower or get the room above 70. I lived, but it was uncomfortable and I didn't sleep well after driving 7 hours and then had to turn around and drive another 5. I survived, and I can't say I wouldn't stay there again. But I would ask for another room next time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Justin el 8 feb. 2024
Dear Dorinda Ruiz,I hope this message finds you well. I wanted to take a moment to sincerely apologize for the inconvenience you experienced during your recent stay with us. It has come to our attention that you encountered issues with the temperature in your room and the sink drain stopper.I understand how frustrating it must have been to encounter these issues, especially after reporting them to us. Unfortunately, due to maintenance hours, our team was not available to address these concerns immediately. However, please rest assured that we took your feedback seriously and made sure to rectify the situation promptly the following day after you checked out.Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. We strive to provide a seamless and enjoyable experience for all our guests, and we are truly sorry for any inconvenience caused.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent such occurrences in the future.Once again, please accept our sincerest apologies for any inconvenience you may have experienced. We truly appreciate your understanding and patience in this matter.

10/10 Excelente

Evelyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a great place for long stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Justin el 25 ene. 2024
Thank you for your feedback and staying with us recently.

10/10 Excelente

Tim

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice rooms with really good beds and full size pillows. The parking isnt great.
Se hospedó 2 noches en enero de 2024
Respuesta de Justin el 23 ene. 2024
Thank you for staying with us recently and leaving us feedback. Safe travels!

10/10 Excelente

Emmalee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Justin el 20 ene. 2024
Thank you for your feedback and staying with us recently. Great to see you had a wonderful stay. Please come and stay with us again when you are back in the area!

10/10 Excelente

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful stay! The front desk staff was quite friendly, offering impressive restaurant options nearby and fulfilling our needs. Would stay again!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Justin el 26 dic. 2023
Thank you Joseph for your kind words about the front desk staff. I will be sure to pass this along to them as encouragement to continue doing an excellent job. Glad you enjoyed your stay with us!

10/10 Excelente

Bozena

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Justin el 26 dic. 2023
Thank you for the 5 out of 5 review!

6/10 Aceptable

Josh

Le gustó: Personal y atención
Se hospedó 2 noches en noviembre de 2023
Respuesta de Justin el 26 dic. 2023
Thank you for your feedback. Safe Travels!

10/10 Excelente

VICKI

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Justin el 22 nov. 2023
Thank you for taking time to leave us a 10 out of 10 review! I'm so glad that you had a great stay with us. Please come and stay with us again when you are in the area!

6/10 Aceptable

Erik

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice accommodations however the trains go through blowing their horns multiple times over night
Se hospedó 1 noche en noviembre de 2023
Respuesta de Justin el 4 nov. 2023
Hi Erik,Thank you for staying with us recently and leaving us feedback. I'm glad to see you had a welcoming stay and found the accommodations nice. I apologize about the trains blowing their horns, but unfortunately that is something that is out of our control. Thank you again for your feedback and have a great day!

10/10 Excelente

JENNIFER B.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Absolute comfort but HUGE pet fee.
I love the Candlewood Suites. The bedroom is separate from the living room/ kitchen which is perfect. My husband is an early riser so having a separate bedroom allows me to sleep. The beds are very comfortable and each queen size bed has 4 down pillows- luxury! The bathroom has full size toiletries and the towels are very soft and absorbent. The kitchen is fully equipped, allowing us to make breakfast before we get back on the road. The only negative surprise was a HUGE fee for our cat. The ad stated pet friendly but no mention of the cost. $75 is VERY expensive! We travel with our cat and have NEVER paid half of the cost of the room for our cat. But it was 8:00pm and we were too tired to try to give another hotel. Positive- a great night’s sleep.
Se hospedó 1 noche en octubre de 2023
Respuesta de Justin el 26 oct. 2023
Hello Jennifer,Thank you for staying with us recently and leaving us feedback. It is great to hear you enjoyed the bedroom suite and the down pillows. I'm happy to see you found everything clean and comfortable. I do apologize about the pet fee. We are an extended stay hotel so the price is geared toward a longer stay. Thank you again for the great review and safe travels.

10/10 Excelente

Larry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property. Clean room and very friendly check in!☆☆☆☆☆
Se hospedó 1 noche en octubre de 2023
Respuesta de Justin el 19 oct. 2023
Hello Larry,Thank you so much for staying with us this past week and leaving us this great feedback. I'm so glad that you enjoyed your stay and found the hotel clean and the staff friendly. Please stop and stay with us again when you are back in the area!

10/10 Excelente

Tessa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Justin el 10 oct. 2023
Hi Tessa!Thank you for leaving us a 10 out of 10 review! It is much appericated!

10/10 Excelente

JENNIFER B.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful stay
We had a suite with a kitchenette and a separate bedroom. This gave us the flexibility for one of us to work while the other got to sleep in. The kitchenette had everything we needed including a full size refrigerator/freezer- that made ice. The room was very clean and welcoming. We love that we could open the windows for fresh air and that the thermostat worked very well at night. The bathroom was spacious and very clean. We appreciated the full size bath products in the shower and next to the sink. The towels were very absorbent and soft. The beds were comfortable and the 4 feather pillows on each bed were a treat. We only stayed one night and fud not have a chance to check out all the amenities the hotel had to offer. But we will next time. Yes- we definitely plan to come back.
Se hospedó 1 noche en octubre de 2023
Respuesta de Justin el 5 oct. 2023
Hello Jennifer B!Thank you so much for leaving this wonderful review. It was great to have you as a guest at our Candlewood Suites. I'm so happy to hear you were delighted with everything about your stay from the kitchen in your suite to the pillows on the beds. Thank you again for staying with us and please come and stay with us again!

10/10 Excelente

Teresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Justin el 26 sept. 2023
Thank you for staying with us and leaving us a 5 out of 5 rating! It is greatly appreciated!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Justin el 20 sept. 2023
Thank you for the 10 out of 10 review. It is truly appreciated!

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Very noisy Between the upstairs neighbours partying and the dogs barking.. For as nice as this place is, you figured that it would be a lot quiet The best thing of all at six thirty in the morning, the fire alarm decides to go off in our room We get a frantic phone call from the desk. Which was awesome
Se hospedó 1 noche en septiembre de 2023
Respuesta de Justin el 22 sept. 2023
Thank you for staying with us and for your feedback. I do apologize about the barking dogs and noisy guests. This kind of thing is unfortunate but does happen at any hotel. From what I learned from the front desk staff that was working that morning, it sounds like the alarm went off due to you having the shower water hot and the steam set it off. Thank you again for your feedback.

10/10 Excelente

Ken

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room and facility was clean and well kept, the staff were courteous and accommodating, I will definitely stay again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Justin el 18 sept. 2023
Hi Ken,Thank you so much for leaving us this great feedback and staying with us recently. It was great to have you as a guest and hope you will choose to stay with us in the future when you are back in the Grand Island area.

8/10 Bueno

MARK, Long Beach

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only complaint is there was no mat in the shower. Very slippery! Strongly recommend you get a floor mat in those showers before someone gets hurt
Se hospedó 2 noches en septiembre de 2023
Respuesta de Justin el 12 sept. 2023
Thank you for leaving us feedback and for staying with us recently. Safe travels!

6/10 Aceptable

Kat

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
No breakfast.
If you like breakfast bring it with you… I wish I knew that before going to the hotel late at night. Overall was nice, had a billing issue at night but they fixed it in the morning.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Justin el 8 sept. 2023
Thank you for your feedback. Not having breakfast is something that is on our website. Sorry for any confusion on this matter. I do apologize about the billing error but glad it was taken care of for you! Safe travels.

10/10 Excelente

Kathryn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Justin el 8 sept. 2023
Thank you for the 10 out of 10 rating! It is greatly appreciated!

10/10 Excelente

Dustin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beds were comfortable and the room was clean and quiet. Great overnight stop.
Se hospedó 1 noche en agosto de 2023
Respuesta de Justin el 28 ago. 2023
Hello Dustin!Thank you for leaving us feedback on your most recent stay with us! It is great to see you enjoyed your stay. Safe travels!

8/10 Bueno

DENNIS, ROSCOE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Justin el 15 ago. 2023
Thank you for staying with us and leaving us a 4 out of 5 score.

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Justin el 15 ago. 2023
Thank you for staying with us recently and I'm so happy to see you had a wonderful stay! Thank you for the 5 out of 5 score! Much appreciated!

10/10 Excelente

Korie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best hotel I’ve ever stayed in.
Se hospedó 1 noche en agosto de 2023
Respuesta de Justin el 8 ago. 2023
Hello Korie,Thank you for staying with us and leaving us this great feedback! So happy to hear you had a great stay!

10/10 Excelente

Heidi

Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 2 ago. 2023
Thank you for leaving us a 10 out of 10 rating. It is greatly appreciated!

10/10 Excelente

Faith

Se hospedó 1 noche en julio de 2023
Respuesta de Justin el 18 jul. 2023
Thank you for leaving us feedback! Glad you enjoyed your stay!

10/10 Excelente

Steve

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 1 noche en junio de 2023
Respuesta de CWGI el 1 jul. 2023
Thank you so much Steve for the positive review! We are glad that everything during your stay met your standards, and we hope to see you again in the future.

10/10 Excelente

Shann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en junio de 2023
Respuesta de Justin el 27 jun. 2023
Thank you for staying with us and leaving us a 5 out of 5 review.

10/10 Excelente

Gilbert J, Whittier

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean room with kitchenette is a great way to stay. Market and restaurants are super close and parking lot is well lit. Security walked in and around the hotel.
Se hospedó 5 noches en junio de 2023
Respuesta de Justin el 21 jun. 2023
Thank you for taking the time to leave us feedback on your recent stay. It is great to see you had a wonderful stay with us. Please come and stay with us again when you are in the area!

10/10 Excelente

Jennifer

Se hospedó 1 noche en junio de 2023
Respuesta de Justin el 12 jul. 2023
Thank you for your 5 out of 5 star review! It is greatly appreciated!

10/10 Excelente

Jennifer

Se hospedó 4 noches en junio de 2023
Respuesta de Justin el 12 jul. 2023
Thank you for your 5 out of 5 star review! It is greatly appreciated!

8/10 Bueno

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Justin el 5 jun. 2023
Thank you for leaving us a 8 out of 10 review. Glad you enjoyed your stay.

2/10 Terrible

Justin

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
At checkin the front desk girl never shared any information about the property, she just asked for payment and handed the keys over. One of the keys didn’t work I went down to have it remade but still didn’t work so we just dealt with 1 key. Before bed we put the Do Not Disturb sign out on the door, at 10am we were woken up by pounding on the door. She said it was housekeeping, I opened the door and asked what time check out was? Her response was “I don’t speak English” which she said in perfect English…. I then proceeded to call down to front desk and ask what time check out was and the man that answered said Noon. I explained what happen and all he did was apologize thats it. Why is HSKP pounding on the door 2 hours prior to c/o & with having a DND on the door?!?! It was exactly 12pm and someone started pounding on the door again, I opened the door and they asked when we are leaving. I told her we are just packing up and will be out in 5 minutes. Within 2 minutes after that the phone rang, I answered and front desk asked when we are leaving, I told them I just talked to the housekeeper and said 5 minutes. The man said no that wasn’t housekeeping that was front desk you talked to! If that was Front Desk then why are YOU calling me 2 minutes later when you already have the information? He then said to avoid any additional charges you HAVE to be out by noon! WHAT!?!? All staff at this facility are Extremely Rude, Unprofessional and Harassing!!! Never staying here AGAIN!!!!
Se hospedó 1 noche en mayo de 2023
Respuesta de Justin el 5 jun. 2023
Thank you for again for your feedback. This situation was already discussed with you and responded to in another review. If you would like to discuss it further, please call the hotel. I once again apologize for any inconvenience you faced during your stay.

8/10 Bueno

Karla

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My only complaint is no breakfast. It was explained that it is extended stay with kitchen in each suite. Would not recommend for overnight stay when you get a full breakfast that is comparable to this hotel included in your room rate.
Se hospedó 1 noche en mayo de 2023
Respuesta de CWGI el 1 jun. 2023
Karla,Thank you for the positive review of your stay here at the Candlewood Suites in Grand Island. We are glad that everything seemed to meet your standards. We do apologize that we were not able to provide a free breakfast in the morning due to being an extended stay property. Hopefully everything else was enjoyable for you and we hope to see you again!

8/10 Bueno

marc

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2023
Respuesta de Tony el 15 may. 2023
Thank you for taking time to provide us with a great review. We appreciate the positive feedback! Thank you again for choosing to stay with us at Candlewood Suites Grand Island!

8/10 Bueno

Terry

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleased
Very nice room
Se hospedó 1 noche en mayo de 2023
Respuesta de Justin el 15 may. 2023
Thank you for leaving us a this great review. I'm glad you had a great stay with us and found everything clean and comfortable. Safe Travels!

10/10 Excelente

Joseph F

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My new favorite hotel! Very spacious room and we loved the kitchenette!
Se hospedó 1 noche en mayo de 2023
Respuesta de Justin el 15 may. 2023
Hey Joseph F! Thank you for leaving us a 10 out of 10 review! We truly appreciate it! I'm so happy to see you had a great stay and found your new hotel when you visit the Grand Island area! Can't wait to see you again!

2/10 Terrible

Micheal

Se hospedó 1 noche en mayo de 2023
Respuesta de Justin el 30 may. 2023
Hello Michael. Oh no! I'm so sorry you didn't have a excellent stay with us. If you would like to share more about your stay in a private message, please feel free to do so. We are always looking at ways to improve our service and offerings.