I was a loyal customer of Carlton Suites, but no more. I reserved a Deluxe Twin Room but was furnished with an upstairs room with two single beds. When I arrived, the motel was overrun by multiple Indian families, whose children were running all over the motel, doors left ajar. I arrived at 5pm and was inundated with the noise of children yelling out in the corridor and adults conversing loudly in the corridor. They made a rowdy exit the next morning also. I had to complain TWICE to reception about the noise. Next time, I will not even stop in Goulburn. These motels no longer maintain customer service standards. Imagine leaving your lovely, quiet country house, drive for hours and stay in a circus like this.