4/10 Mediocre
Sydney S.
22 ago. 2025
Le gustó: Limpieza
We arrived to the rental and found many of the towels smelly and unusable. We tried to wash them and found the washing machine was broken. We asked the host for assistance, and he did not respond for 8 hours. Finally, he wrote that we should look for an owners manual online and attempt to fix it ourselves.When we attempted to use the hot tub, we found it extremely low on water - below the jets. Again, when we reached out to the host for assistance, his response was that we should deal with the issue ourselves by calling the hot tub company. We called the next morning and the company sent someone to fix the spa at the end of the day. We were unable to use the spa for the first 2 days of our rental period. We do not feel that this is an issue that we should have had to work to remedy ourselves. We also chose the property in part based on this amenity and feel we were not offered what was promised. Because we were unable to use the spa for 2 nights, we asked for a partial refund and never heard back from the host on this request. We feel strongly that the service provided to us was unacceptable by VRBO standards. The host asked us to remedy issues ourselves and never checked in to see if we were satisfied. Despite terrible service from the host, we found the house and location suitable. We appreciated the kitchen being well-stocked with utensils and appliances for cooking for a group. With better service, our rating would be higher.
Sydney S.
Se hospedó 7 noches en agosto de 2025