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Opiniones sobre Residence Inn by Marriott Glenwood Springs

3 out of 5
Residence Inn by Marriott Glenwood Springs
125 Wulfsohn Road, Glenwood Springs, CO

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 366 de 614 opiniones" "
Evaluación: 8 - Bueno. 164 de 614 opiniones" "
Evaluación: 6 - Aceptable. 43 de 614 opiniones" "
Evaluación: 4 - Mediocre. 19 de 614 opiniones" "
Evaluación: 2 - Terrible. 22 de 614 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ilich

Se hospedó 5 noches en marzo de 2022

8/10 Bueno

Matias

Se hospedó 1 noche en febrero de 2022
Respuesta de Management el 15 feb. 2022
Thank you.

8/10 Bueno

Xiomara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lindo, cómodo, céntrico!
El hotel es lindo y cómodo, pero el sofa cama que tienen es el peor, tanto que pusimos los cojines del sofá y dormí sobre ellos, sino hubiera amanecido con la espalda marcada de los resortes, el desayuno estuvo rico a pesar de ser para llevar por el covid. No estoy segura si nos cobraron el parqueo $12 por día, me dijeron que si y no he revisado.
Se hospedó 1 noche en enero de 2021
Respuesta de Manager el 2 feb. 2021
Thank you for the review!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Jhon, Thornton

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, our stay at the hotel was pleasant. The fact that it's pet-friendly was a huge plus for us. However, we noticed that the cleanliness of the property could be improved. On the bright side, the hotel is situated in a fantastic location. Additionally, the complimentary breakfast had a wide assortment of quality items and added value to our stay. One issue we encountered was during an emergency when we needed ice, but unfortunately, we were directed to use the ice maker in our room, which was not feasible. Despite this, we appreciated the efforts of the staff and enjoyed our time at the hotel
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin el 23 abr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your overall stay, especially the pet-friendly aspect and our convenient location. We appreciate your constructive criticism regarding cleanliness and the ice situation; rest assured, we'll address these areas for improvement. It's wonderful to know that you found value in our complimentary breakfast and that our staff's efforts were appreciated. We hope to welcome you back soon for an even better experience.

8/10 Bueno

Jill

Le gustó: Personal y atención
We arrived after 4pm, but our room wasn’t ready. However, the front desk staff was really accommodating & apologetic while we waited. My one issue with the property was that a lot of dogs were staying there. I’m a dog person, but the side doors and stairs were dirty & smelled like dog. I felt the same way about our room - it was dog stinky. Also, the nightly parking fee is a bit excessive for a hotel located outside of town.
Respuesta de Kevin el 23 abr. 2024
Thank you for taking the time to share your experience with us. We apologize for the inconvenience of your room not being ready upon arrival, but we're glad to hear that our front desk staff handled the situation well. Your feedback regarding cleanliness and odor issues in certain areas is valuable to us, and we'll take immediate steps to address these concerns. Regarding the parking fee, we appreciate your input and will review our pricing structure to ensure it aligns with our guests' expectations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bueno

Lucia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Kevin el 23 abr. 2024
Thank you for your review Lucia! We are happy you enjoyed your stay with us. We hope you will return soon!

10/10 Excelente

endri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de Kevin K el 6 mar. 2024
Thank you for your review Endri. We are thrilled you had a great stay with us. We hope you can come back and have another great visit with us soon!

10/10 Excelente

Santiago

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The lady in front desk was extremely friendly and ready to help. The hotel is fine and there are none significant cons.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kevin K el 6 mar. 2024
Thank you for your review Santiago. We are so happy you had a great experience with us. Providing friendly service is something we pride ourselves on.

6/10 Aceptable

Iwona

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Kevin K el 6 mar. 2024
Thank you for your review Iwona. We hope you will come back and visit us again in the near future.

6/10 Aceptable

Pat

Viajó con su familia
Great location
Se hospedó 4 noches en enero de 2024
Respuesta de Kevin el 30 ene. 2024
Thank you for your review Pat. We agree, we have a great location in Glenwood Springs and Western Colorado. Please come back soon and see us again!

10/10 Excelente

Edgar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place
Respuesta de Kevin el 29 ene. 2024
Thank you for reviewing your stay with us Edgar. We are so excited you had a great visit. Please come back very soon!

10/10 Excelente

Laura

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable stay. No issues. Thanks 👍
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kevin el 9 ene. 2024
Thank you for leaving a review Laura. We are very happy you found your visit comfortable. We appreciate your business and hope you can come back soon!

2/10 Terrible

terri

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Kevin el 9 ene. 2024
Thank you for your review Terri. We are disheartened to hear that you did not enjoy your stay with us. We hope you will give us another chance next time you're in the area. Have a Happy New Year!

10/10 Excelente

karen

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kevin K el 9 ene. 2024
Thank you for your review Karen. We are thrilled you had a perfect 10 out of 10 stay. Please come back and see soon!

10/10 Excelente

Catherine

Viajó con su pareja
New, clean, great room with kitchen, very comfortable bed, no problem with getting a late checkout, good breakfast included.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kevin el 9 ene. 2024
Thank you for your review Catherine. We are so happy you had a great stay with us. We hope you are able to come back and enjoy all of our amenities in the near future.

10/10 Excelente

Humberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything looks good, the person at the reception was very good, very friendly
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kevin K el 28 nov. 2023
Thank you for your review Humberto! We are so happy you had a great stay with us. See you next time!

10/10 Excelente

Maria

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was super clean and the staff are very friendly. We brought our two dogs and everything was easy. We had a 2 bedroom suite which was plenty of room for 5 people and 2 dogs. The breakfast was great, too — much better than most hotel breakfast buffets. The pool and hot tub were also great and hiking trails were across the street. We would definitely return!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kevin K el 28 nov. 2023
Thank you for staying with us recently Maria. We are very satisfied to hear you enjoyed your visit. We are happy you took advantage of our amenities and breakfast. We look forward to your return!

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We loved the Hotel, however, the breakfast was not great. But our hotel room was hotel was fantastic.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin K el 3 nov. 2023
Thank you for your review Elizabeth. We are so happy you loved the hotel. We also think our rooms are fantastic! We hope to see you again soon!

4/10 Mediocre

Tammy, Herriman

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Not enough parking and Staff inconsiderate. At check in the girl gave the guy before us a whole run down explaining services available, smiling and laughing. (Flirting?) For us i had to ask about parking and breakfast, at that she basically just pointed to each area, no smile. I could not get any cell service inside the hotel (Xfinity). Not sure if that is a hotel issue or not, but for that reason alone I will not return. The bed was way too firm for our liking. Breakfast apparently ends at 9am, we walked in at 9 sharp and the front desk girl said “go ahead i think there is still some food left.” Then the clean up girl started running around the breakfast area stating “no more waffles we are closed” and as soon as i walked through the doors to my table she slammed the door behind me. Meaning if i forgot anything i was out of luck. She proceeded to stare at us and one other couple as we ate, i felt very uncomfortable and left quickly. At over $200 for one night stay, the experience was not good.
Respuesta de Kevin K el 30 oct. 2023
Thank you for review Tammy. We are disappointed to hear of your experience with us. Being considerate of our guests is something we work hard to do. We will make sure this was a one-time incident and will follow up with some extensive customer service training. We appreciate your business and hope you will give us a second chance if you ever visit Glenwood Springs again.

8/10 Bueno

Wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hot Springs visit
Nice room; large and comfortable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Kevin K el 30 oct. 2023
Thank you for your review Wayne. We are delighted you were able to enjoy our large comfortable rooms. Comfort is what we strive for and we are happy to deliver. See you next time you visit Glenwood Springs.

10/10 Excelente

Rene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin el 30 oct. 2023
Thank you for your review Rene! We love to see perfect 10 out of 10 visits. We hope you can return and see us on your next trip to Glenwood Springs.

10/10 Excelente

Kim

Se hospedó 2 noches en octubre de 2023
Respuesta de Kevin K el 25 oct. 2023
Thank you for your review Kim. We are extemely happy you had a great stay with us. We hope you will return on your next trip to Glenwood Springs.

2/10 Terrible

Aaron

Viajó en grupo
Customer service availability
Booked through hotels.com and balked at the $455/night, but this was where teammates were staying so was important for my son. Saw a max room fee of $360 on the room door and inquired at the desk if I was overcharged. After talking, I learned that there was a $180/night rate for riders in the HS MTB State Finals. Marriott was open to give me the correct rate, but couldn’t as was booked through third party, whom they indicated was through Expedia. They said if I could contact them to get confirmation , then she could update the charge. So I first tried going through the Expedia automated service, which didn’t recognize my reservation. Then tried Hotels online service help and couldn’t pull up this trip. Attempted to find customer service number but the two I found online didn’t work. Never again, lesson learned.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin K el 25 oct. 2023
Hello Aaron. We're sorry you could not reach hotels.com or expedia's customer service. Pricing of the rooms are all dependent on the size of the room, as well as the time of year. We hope you can return the next time you find yourself in the Roaring Fork Valley.

8/10 Bueno

Amanda Jane

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed most of our stay here. It was the second time we’ve stayed here. Parking is an issue in the evenings. Our bathroom plugin malfunctioned and it destroyed my expensive flatiron, they would only give me points on my account to compensate me. I don’t have an account so this didn’t really help me.
Se hospedó 4 noches en octubre de 2023
Respuesta de Kevin K el 25 oct. 2023
Thank you for your review Amanda. We are sorry we could not provide a 5 out of 5 stay. We are confident we could provide a perfect stay should you return. We hope to see you again next time your in the area.

10/10 Excelente

Bill, Osawatomie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin K el 25 oct. 2023
Thank you for sharing about your recent visit Bill. We are located in a beautiful part of Colorado. We hope you can return and enjoy yourself again in the near future.

10/10 Excelente

Spencer

Se hospedó 1 noche en agosto de 2023
Respuesta de Kevin K el 19 oct. 2023
Thank you for your review Spencer. We are so happy you enjoyed your visit to our hotel. We hope you will return on your next trip to Glenwood Springs.

10/10 Excelente

Taihei

Se hospedó 1 noche en octubre de 2023
Respuesta de Kevin el 19 oct. 2023
Thank you for your review Taihei. We are thrilled you had a great stay with us. We hope to see you very soon!

6/10 Aceptable

Francis

Viajó con su familia y niños pequeños
Bathroom and fitness room needs to be cleaned or updates also the poverty parking lot space are not enough
Se hospedó 4 noches en septiembre de 2023
Respuesta de Kevin el 3 oct. 2023
Thank you for your review Francis. We will be getting a renovation done next year. We also hope to have more parking by then. We hope you can come back and visit us then. Thank you.

4/10 Mediocre

Kathleen, Centennial

Viajó con su pareja, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios
The people working at this property were great, but the rooms had an unpleasant odor and smelled like a wet dog. I understand that you are a pet friendly property, but when I asked if you had a room that would accommodate a person who is allergic to pets, I was told that you only had pet friendly rooms. We have stayed at this property many times, and loved the hotel and the location, but the rooms this time were run down, the towels were old and the fabric furniture needed cleaning. There was also a large group attending a conference, so even breakfast was difficult. It was so loud that you couldn’t hold a conversation, coffee was almost always gone and it was hard to get any food.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kevin K el 21 sept. 2023
Thank you for reviewing your stay with us Kathleen. We are sorry to hear that you did not enjoy your visit. This helps us focus on inconsistencies that are usually met. We appreciate you letting us know. We hope you will return so we can show you how we provide great experiences.

10/10 Excelente

Stephanie

Respuesta de Kevin el 21 sept. 2023
Thank you for your review Stephanie. We are so happy you had a great experience with us. We hope you can return very soon!

10/10 Excelente

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
They fixed the parking issue. Everything else is great.
Se hospedó 1 noche en agosto de 2023
Respuesta de Kevin K el 21 sept. 2023
Thank you for your review Stephanie. We are so happy you had a great experience with us. We hope you can return very soon!

10/10 Excelente

Ji

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kevin el 6 sept. 2023
Thank you for reviewing your visit with us Ji. We are thrilled you had a 10 out of 10 experience with us. Please come back and visit the next time your are in the area.

10/10 Excelente

Bessie

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The room wasn’t cleaned the first night I was there. Luckily, I was only there for two nights and it was only me
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kevin el 6 sept. 2023
Thank you for your review Bessie. For a two night stay, we don't service the rooms unless requested. We are happy you had a great stay of 5 out of 5!

6/10 Aceptable

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Shower backed up
Se hospedó 2 noches en agosto de 2023
Respuesta de Kevin el 17 ago. 2023
Thank you for your review Kevin. We are sorry you did not have a 5 out of 5 experience with us. This feedback will help us focus on delivering great customer service more consistently. We hope you will return on your next trip to Glenwood Springs.

10/10 Excelente

Daniel

Se hospedó 3 noches en agosto de 2023
Respuesta de Kevin K el 29 ago. 2023
Thank you for reviewing your visit to us Daniel. We are very happy we provided you with an excellent stay. Please come back next time you visit the Roaring Fork Valley.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Needs renovations or a thorough cleaning
Room #202---Filthy, run-down, and uncomfortable room. The pull-out sofa was unsleepable. Had to go to Target to purchase a blow-up mattress due to the 1" flat pad/mattress on the sofa had bars digging into our backs and was so filthy we did not want to sleep on it! The entire room was dirty. Floors had crumbs. Wall plates and doors had black grime. Purchased cleaning wipes and cleaned the room myself. On top of paying an additional $12.00 per day to park?! Never heard of such a charge. Stay somewhere else!!
Se hospedó 3 noches en agosto de 2023
Respuesta de Kevin el 9 ago. 2023
Thank you for your review. We are sorry you did not have a great experience with us. We wish you would have let us know about any issues you had while you were here so we could have rectified them. I hope you will return and give us another chance.

8/10 Bueno

stella

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I didnt like that there was just one elevator. But customer service was great.
Se hospedó 3 noches en julio de 2023
Respuesta de Kevin el 3 ago. 2023
Thank you for your review Stella. We appreciate you noticing our great customer service. We strive for excellence and we love to hear when it is executed. We hope to see you again soon!

8/10 Bueno

Yanyan

Se hospedó 6 noches en junio de 2023
Respuesta de Kevin el 17 jul. 2023
Thank you for your review Yanyan. We are happy you had an enjoyable experience with us. We appreciate you and hope you can come back and visit very soon!

10/10 Excelente

Gary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable, large room with kitchen was welcome. Some TV channels not available though listed on guide; was irritating.
Se hospedó 3 noches en abril de 2023
Respuesta de Kevin el 2 may. 2023
Thank you for your review Gary. We are happy you found our rooms spacious. We hope you were able to relax while you were here. Thanks again for your review.

10/10 Excelente

Liesl

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place and location and staff 👍
Se hospedó 1 noche en marzo de 2023
Respuesta de Kevin el 21 mar. 2023
Thank you for your review Liesl. We are so happy you found our location and staff great! We agree with you! Hope to see you next time you visit Glenwood Springs!

6/10 Aceptable

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Green eggs?!
Room was nice and comfortable. Breakfast was terrible. Scrambled eggs had variety of colors, weren’t cooked properly, and options were limited and low quality.
Se hospedó 1 noche en febrero de 2023
Respuesta de Kevin el 14 feb. 2023
Hello David, and thank you for reviewing your stay with. We are so sorry to hear about your breakfast experience. We will strive to be better with more focus to details. We are happy you found the room to be nice and comfortable. We hope to serve you again next time you visit Glenwood Springs.

10/10 Excelente

Jhon, Thornton

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love that this property is pet friendly, walking distance to restaurants and stores, has two bedroom suites and offers a very decent breakfast. I would suggest a better sofa sleeper mattress - it’s not good when you can feel the coils/springs. I would also like one or two luggage racks available.
Se hospedó 2 noches en enero de 2023
Respuesta de Kevin el 26 ene. 2023
Thank you for your review and suggestions Jhon. We appreciate your business and hope to see you again on your next trip to Glenwood Springs.

6/10 Aceptable

Valentina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
There was a barking dog
Respuesta de Kevin el 17 ene. 2023
Thank you for your review Valentina. Sorry to hear you experienced a barking dog. Being a pet friendly hotel, this will come up once in a while. We hope it does not deter you from coming back and visiting us.

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really clean
Se hospedó 1 noche en enero de 2023
Respuesta de Kevin el 10 ene. 2023
Thank you for your review Michael. We are very happy you enjoyed your visit. Please come back soon!

10/10 Excelente

Martina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect for digital nomads
Stayed here as part of a long trip, working in the mornings until checkout. Nice desk and chair. Clean and decent breakfast options.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Kevin el 2 ene. 2023
Thank you for your review Martina. We are so happy you enjoyed your stay with us. We especially are happy you enjoyed or breakfast and found your visit clean. See you next time you come to Glenwood Springs.

10/10 Excelente

nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Greatnplace
Sill to be charged for parking in a room I’ve already paid for
Se hospedó 1 noche en diciembre de 2022
Respuesta de Kevin el 19 dic. 2022
Thank you for reviewing your stay with us. We are so happy you had a 10 out of 10 experience with us. We hope to see you on your trip to Glenwood Springs!

8/10 Bueno

Natalie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great.
Respuesta de Kevin el 30 nov. 2022
Thank you for your review Natalie. We are so happy everything was great! We strive for excellence and appreciate your comments when we succeed! Thanks again and see you next time!

8/10 Bueno

tina

Se hospedó 2 noches en noviembre de 2022
Respuesta de Kevin el 17 nov. 2022
Thank you for your review Tina. Please come back and see us next time you're in the Roaring Fork Valley! See you then!

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2022
Respuesta de Kevin el 17 nov. 2022
Thank you for reviewing your visit with us. We are so happy you had an excellent stay. We hope you come back and see us soon!