The hotel is lovely with a few caveats. We loved the idea and the interactive part about controlling your room temperature, shower ect. Unfortunately, our room was basically next to the two lane highway coming into town and quite noisy. I also thought the staff was a little unresponsive to questions. The breakfast situation was confusing that you needed to go through the public kitchen drawers to get silverware and plates, wash them and put away. Also, there are 3 washers but only one drier. We had to stay up past 11pm in lime for it as we were leaving the next day. They have a drying room but it was filled with mildew tents drying from the campers section that the hotels guests share everything with. We stayed two nights and overall was nice, but felt one night in Glenorchy would have been plenty as all our tours and hikes left from Queenstown and we were driving back and forth on that drive just to sleep.