8/10 Bueno
Cliente verificado
19 ago. 2025
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good not great
Generally a good experience with a few flaws. A lot of facts about the hotel work well but service is a little spotty.
Two examples came up: the first was that the roof deck area was not always open for breakfast. When I checked in they asked for an approximate time for breakfast which I provided. That time was within the roof deck's opening hours. I was not asked if I wanted indoor or outdoor. When I went to the roof to have breakfast I was told that I had to go downstairs as reservations had to be made for the roof breakfast (though no one was there). This was all just very strange - It's fine if there's a system but you need to tell people what it is.
Second example: My stay was on a whim because my train back to Barcelona was cancelled. As a result I only had my daytime clothes. Nothing too casual but more daytime than night time appropriate. When I came back from doing some exploring I thought to have a cocktail in the bar in the courtyard. Since I was coming from outside the hotel it was not immediately obvious I was a guest. The host gave me a sort of condescending sorry we don't have space at first. When I asked if they had any tables held for hotel guests the manner completely changed. They did not have anything outside so I ultimately skipped the drinks, but it rubs me a bit the wrong way when there's this sort of phoney exclusivity. Not very pleasant.
Cliente verificado
Se hospedó 1 noche en julio de 2025
