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Opiniones sobre Marc Hotel Gili Trawangan

4 out of 5
Marc Hotel Gili Trawangan
Kavling Gili Indah Blok E No.04, Gili Trawangan, Tanjung Lombok Utara

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 34 de 85 opiniones" "
Evaluación: 8 - Bueno. 28 de 85 opiniones" "
Evaluación: 6 - Aceptable. 9 de 85 opiniones" "
Evaluación: 4 - Mediocre. 9 de 85 opiniones" "
Evaluación: 2 - Terrible. 5 de 85 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ferdaus

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Diah el 16 may. 2024
Dear Ferdaus,Thank you for taking the time to leave a review of your recent stay at Marc Hotel Gili Trawangan. We truly appreciate your feedback.We noticed that you rated your experience 3 out of 5 stars but didn't leave any specific comments. We strive to provide an exceptional experience for all our guests, and your rating indicates there might be areas where we can improve. If you could share more details about your stay or any particular issues you encountered, it would greatly help us in our efforts to enhance our services.Please feel free to reach out to us directly at [your contact information]. We would love the opportunity to address any concerns and ensure that your next visit is more enjoyable.Thank you once again for your feedback, and we hope to welcome you back to Marc Hotel Gili Trawangan in the future.Warm regards,Public Relation Marc Hotel Gili Trawangan

4/10 Mediocre

Yuan

Se hospedó 2 noches en febrero de 2024
Respuesta de Public Relation of Marc Hotel Gili Trawangan el 23 abr. 2024
Dear Yuan,Thank you for taking the time to leave feedback about your recent stay at Marc Hotel Gili Trawangan. We appreciate all forms of feedback as it helps us to continuously improve our services.We regret to see that your experience did not meet your expectations, as evidenced by the rating you've provided. While we understand that each guest's experience is subjective, we would greatly appreciate more specific details regarding your stay so that we can address any concerns you may have encountered.Our team is dedicated to ensuring that every guest has a memorable and comfortable stay with us, and we apologize if we fell short in meeting your expectations. Your satisfaction is our top priority, and we would welcome the opportunity to address any issues you may have experienced during your time at Marc Hotel.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

10/10 Excelente

Cecilia Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Public Relation of Marc Hotel Gili Trawangan el 2 mar. 2024
Dear Mrs.Cecilia Maria,Thank you so much for taking the time to share your wonderful experience at Marc Hotel Gili Trawangan! We're thrilled to hear that you enjoyed your stay with us and that we were able to exceed your expectations.Providing exceptional service and creating memorable moments for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded in doing so during your visit.Your kind review mean a lot to us and serve as a testament to the hard work and dedication of our team. We hope to have the pleasure of welcoming you back to our hotel in the near future for another fantastic stay.Warm regards,

8/10 Bueno

RIKA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Nicole

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Ryan

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Nicholas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Roschin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Die Unterkunft war Fussläufig erreichbar, also nur 2 min. vom Hafen. Obwohl es eine belebte Straße ist, war es nachts in den Räumen sehr ruhig und angenehm. Die Zimmer waren sehr sauber und das Personal sehr zuvorkommend.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall very good
The hotel is modern, nice designed room, super friendly staff, easily accessible rooms, pool is nice. The hotel wasn’t up to my cleanliness standard I’d give it 8/10 as some limescale etc but still good. Location is the best part, 1 mins away from the port. Overall I would recommend!
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

MICHAEL

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2022

10/10 Excelente

Simon

Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Jenny C. K.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, clean and friendly stuff!! Stayed 15 night
Se hospedó 15 noches en agosto de 2022

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Antwerk, Yyc

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pool was a bit dirty and the AC was not very strong but that’s all that was bad. Otherwise good service and nice room.
Se hospedó 3 noches en marzo de 2020

8/10 Bueno

Henrik

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lækker pool, trist værelse
Fint hotel med dejlig pool, dog boede vi i kælderetagen hvor det ikke var muligt at åbne vinduer/døre, klaustrofobisk fornemmelse. Hotellet ligger godt i forhold til restauranter mm.
Se hospedó 3 noches en enero de 2020
Respuesta de Guest Relation el 11 feb. 2020
Dear Henrik Marc greet you well Thank you very much for taking time to review us, we glad to hear that you have fabulous stay with us.

10/10 Excelente

Marina

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
13/10
Vistelsen på Marc Hotel var helt fantastisk! Underbar service och perfekt läge! Rummen var superfina!
Se hospedó 4 noches en enero de 2020
Respuesta de Guest Relation el 11 feb. 2020
Dear Marina Marc greet you well Thank you very much for taking time to review us, we glad to hear that you have fabulous stay with us.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Geweldig hotel op loopafstand van waar je aankomt met je bootje. Letterlijk nog geen 5 minuten lopen. Geweldige service alles spik en span. Alleen maar complimenten voor dit hotel.
Se hospedó 1 noche en enero de 2020
Respuesta de Guest Relation el 9 ene. 2020
Dear Beloved Guest Marc greet you well Thank you very much for taking time to review us, we glad to hear that you enjoy and happy along you stay with us. We looking forward to welcoming you at Marc Hotel Gili Trawanagn

8/10 Bueno

Elias

Se hospedó 2 noches en diciembre de 2019

6/10 Aceptable

Yas, Vancouver

Le gustó: Limpieza, estado de la propiedad e instalaciones
Okay stay, rooms are hot, the building is beautiful, the pool sides are dirty..
Se hospedó 4 noches en noviembre de 2019
Respuesta de Guest Relation el 9 ene. 2020
Dear Beloved Guest Marc greet you well Thank you very much for taking time to review us, we regret to hear that your stay not totally good, but we always ensure all facilities is all good before you check in. We looking forward to welcoming you at Marc hotel for next visit Gili island

8/10 Bueno

Line Skorpe

Se hospedó 2 noches en octubre de 2019

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent and great location
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Samantha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Uitstekend de beste hotel waar ik tot nu toe heb gehad.
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

Mychealla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en septiembre de 2019

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en septiembre de 2019

6/10 Aceptable

Roxan, Québec

Viajó con su pareja
Le gustó: Personal y atención, servicios
Très proche de l'action ce qui est fort agréable.
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The Perfect Stay
Beautiful hotel, great location and wonderful staff. Would definitely go back and recommend to a friend
Se hospedó 1 noche en septiembre de 2019
Respuesta de Guest Relation el 24 sept. 2019
Dear Beloved Guest Thank you for taking time to review us, we happy to hear that you have memorable stay with us, we very appreciated that you will recommend our hotel to your collages. Thank you Marc Hotel Gili Trawangan

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The hotel was in a great location and had friendly staff there just seemed to be a drainage issue downstairs which stunk out the room and the rooms don’t have windows that can open. Once we changed rooms to upstairs it was fine.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Guest Relation el 24 sept. 2019
Dear Beloved Guest Thank you for taking time to review us, about downstairs issue we have cleaning drainage in that day so the smell appear in downstair, exactly our room is without window because our room is sound proof style. Thank you Marc Hotel Gili Trawangan

6/10 Aceptable

Kaplan, Amsterdam

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Ik vond het erg jammer dat de douches geen goede afvoer hadden. Hierdoor ging al het water van de douche direct de kamer in. Misschien moeten ze nog wat doen aan de douches. Voorts hadden wij als ste maar 1 badjas gekregen en had geen van de kamers een mooi uitzicht. Het voelde alsof ik in een flatgebouw zat.
Se hospedó 3 noches en agosto de 2019
Respuesta de Guest Relation el 24 sept. 2019
Dear Beloved Guest Thank you for taking time to review us, we regret to hear that you have problem along you stay, however we're fast respond on guest problem and request along them stay. Thank you Marc Hotel Gili Trawangan

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The Marc hotel is somewhat of a huge let down. We arrived days before and stayed at another hotel (Persona), and walked over to speak to the front desk the day before our booking. The staff confirmed that we would have our room ready at a certain time. We showed up to be told that it would be hours - and our entire day was planned around getting in when they said we could. The room was small and cramped. The pool is basically useless - there's room for 3 people max on the pool deck. The food was blah. The staff wasn't great. Upon checkout we informed them that we broke a glass. A small water cup that they dangle on a small shelf in the middle of the room. Instead of being like any normal hotel - they ran around asking people how much to charge us. And finally came up with an arbitrary number that they decided was worth it (oh and it had to be cash). That number was $100,000 rp. $10 for a small cup?!? This was just the icing on the cake for this hotel that advertises itself as a luxury hotel - but the cheaper rooms down the street at Persona blew this place out of the water.
Se hospedó 2 noches en agosto de 2019
Respuesta de Guest Relation Officer el 29 ago. 2019
Dear Beloved Guest Thank you for your feed back however we regret to hear your experience stay with us. however we would like to clear this problem, normally our check in time at 2 pm that you must wait several hour to get your room due we are full book the day before we need time to make up room, other sun bed we are display in our beach as well, in any hotel you will be charge if you broke any equipment hotel.

6/10 Aceptable

Camille

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 5 noches en agosto de 2019
Respuesta de Guest Relation el 26 ago. 2019
Dear Beloved Guest Thank you for your feed back, we do apologize for inconvenience caused.

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Near the beach and great location for night life. The water in bathroom came out to our room, the staff could not fix it. They offered us to change room and the new one was okay.
Se hospedó 2 noches en julio de 2019
Respuesta de Guest Relation el 26 ago. 2019
Dear Beloved Guest Thank you for your feed back, we do apologize for inconvenience caused.

2/10 Terrible

Corinne

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quelle déception... à fuir
Alors par où commencer... Chambre qui pue le renfermé, l’humidité et le moisie.... pour les asthmatiques, c’est une horreur.... (AUCUNE fenêtre ne s’ouvre histoire d’aérer un peu...) La salle de bain : pommeau de douche rempli de moisissure (cf. photo!) Les chambres ne sont pas lavées, les sols non plus, les rideaux du lit sont maculés de traces dont nous ne souhaitons pas connaître l’origine... Les serviettes de toilettes sentent la moisissure et la transpiration, c’est une infection... Les gels douches et shampoings ne sont changés que tous les 3 jours (quand nous le demandons) Le soir, impossible de dormir : une boîte de nuit à ciel ouvert se trouve pas loin de l’hôtel Si vous avez la malchance de perdre votre carte : celle ci vous sera facturée 10€!!! Non mais on croit rêver! Le petit déjeuner est froid et le café est à vomir ... Bref, je vous le déconseille fortement Le seul point positif de cet hôtel: l’amabilité d’une partie du personnel
Se hospedó 5 noches en agosto de 2019
Respuesta de Guest Relation el 20 ago. 2019
Dear Corinne We do apologize for inconvenience caused, however we always try to make batter service in the future and thank you for your feed back to us.

10/10 Excelente

Robin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2019
Respuesta de Guest Relation el 15 ago. 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan

10/10 Excelente

christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic place at a great price
Fantastic place, perfect location for all the food and bars you need, also the food there is very good especially on the beach in the evenings just outside the hotel
Se hospedó 4 noches en agosto de 2019
Respuesta de Guest Relation el 15 ago. 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza
The location was great and the hotel was very modern however the rooms were small, there was no mini bar (fridge) and the wifi wouldn't connect from our room downsrairs.
Se hospedó 1 noche en agosto de 2019
Respuesta de Guest Relation el 15 ago. 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan, about the wifi almost whole Gili island was trouble because same provider from mind land Lombok.

10/10 Excelente

Jacob, Canada

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool overlooking the ocean was beautiful. Right on the main strip so there is no shortage of food and drinks. Plus this hotel has great drink specials!
Se hospedó 4 noches en julio de 2019
Respuesta de Guest Relation el 15 ago. 2019
Thank you for your feed back, we waiting your next holiday at Gili Trawangan

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2019
Respuesta de Guest Relation el 1 ago. 2019
Thank you for your feed back, we do apologize for any inconvenience caused.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en julio de 2019
Respuesta de Guest Relation el 15 jul. 2019
Thank you for your feed back.

4/10 Mediocre

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room decor and outward aesthetic of the hotel is beautiful. The restaurant service and food were really good. We enjoyed the live music at night and the ambience of the hotel. Our room however, was disappointing. There was only one robe and I found the other crumbled in the storage bin over the rack. The smell of the room was abhorrent... like sewer and rotten eggs, which flowed both from the toilet area and the ac unit. We had to turn it off just to stop the smell from over powering us. Luckily, we spent most of our day and evening outside, but had to stay in a warm room to avoid the smell. This was room 115 and should be out of order. Also, I understand that we are on an island but the sink water is salt water. Is there no water filtration system on the island that provides sink and bathing water that is not from the ocean?
Se hospedó 1 noche en julio de 2019
Respuesta de Guest Relation el 15 jul. 2019
Dear Beloved Guest We do apologize for inconvenience caused, we regret to hear that your stay is not full of your expectation.

4/10 Mediocre

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza
1. No face towels in the room. Had to ask for. 2. Dirty pillow case (blood mark) 3. After room change, new room was dusty, no shower gel and shampoo in the room (and we found a dead mosquito below the luggage rack). 4. Missing shampoo from the hotel for 4 days out of 6 (they said the hotel ran out). And the shower gel was always just 1 tiny bottle (and we were 2 pax). 5. No laundry price list (it took the reception team 2 days to get me the price for some underwear). 7. No info about snorkeling (after 2 days of chasing, we simply booked outside the hotel). 8. Very extremely poor english (except for a couple of staff members, everything must be repeated at least 3 times before being understood... if you lucky). 9. The cleaning of the room is a joke (there was a stain of blood on the floor since we stepped in on the 1st day, I guess it is still there... and don’t get me started with the mirror and glasses in the toilet and shower: do they ever clean them?!) 10. If I may suggest you one thing guys: you are very good at greeting guests and smile but do not aver forget what is the most important in the customer service... the FOLLOW-UP! If a guest places a complaint, you must be sure by getting back to the guest that everything is great afterwards. It is a shame that we changed room after the 1st night (my gf did not like the room on the basement) and you gave us a room without checking if everything was ok... dead mosquito, dust, come on you guys, seriously?!?!?!
Se hospedó 6 noches en julio de 2019
Respuesta de Guest Relation el 15 jul. 2019
Dear Beloved Guest We do apologize for inconvenience caused, we regret to hear that your stay is not full of your expectation.

6/10 Aceptable

Asa

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Välj något annat
Mer av ett cityhotell än ett hotell på en liten ö. Fin liten pool men uselt poolområde. Fönstren vetter mot en mur, ingen utsikt, ingen balkong/terass. Städningen sådär, tvätt av handdukar bedrövlig. Luktade kiss när de blev blöta. Stort plus till personalen, så trevliga, gulliga och hjälpsamma!
Se hospedó 6 noches en junio de 2019
Respuesta de Guest Relation el 11 jul. 2019
Dear Asa Marc greets you well Thank you for taking time to review us along your experience stay with us, we do apologize for inconvenience caused we always to improvement our service and facilities. We welcoming you back at Marc Hotel for next trip.

10/10 Excelente

Bia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was our anniversary and they had decorated our room so beautifully. Great staff and clean facilities!
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Relation el 27 jun. 2019
Dear Bia Thank you for kind review, we waiting your next stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien situé, et on entend pas les bruits de rues malgré l’emplacement. Personnel gentil et souriant !
Se hospedó 1 noche en junio de 2019
Respuesta de Guest Relation el 26 jun. 2019
Dear Beloved Guest Thank you for your kind review, we waiting your next stay with us.

6/10 Aceptable

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bra overnatting, men dårlig mat.
Fantastisk personalet, og der er rent og pent. Men mat kan di ikke. Frokost var det kun loff, syltetøy og egg, som frokostmat. Ellers bare varmmat som pølser, nudler, stekte poteter. Ved middager var alt kjøtt overstekt - både kylling, svin og storfe,
Se hospedó 2 noches en junio de 2019
Respuesta de Guest Relation el 17 jun. 2019
Dear Lisa Marc greet you well Thank you for your feed back, we do apologize for any inconvenience caused, about related problem we already discuss to our management and we welcoming you to stay with us for next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2019
Respuesta de Guest relation el 29 may. 2019
Thank you for your feed back

10/10 Excelente

Cliente verificado

Se hospedó 5 noches en abril de 2019
Respuesta de Guest Relation el 4 may. 2019
Thank you for your feed back.