Thank you so much for this amazing score!It is so nice to know you had a great time.We hope to have you in the hotel again in the future!

DearThank you very much for your positive feedback.We are pleased to read that you enjoyed your stay with us.

Dear guest,we're happy to read that the staff was very helpfull.We hope to welcome you back with us.Kind regards,

Dear guest, Thank you for taking the time to review your stay. It's a pleasure to hear you were satisfied with your stay. We hope to welcome you back soon. With kind regards,

Dear Thank you very much for taking the time to review our hotel. The opinion from our guests are very important to us. I'm sad to hear that your stay with us did not meet your expectations. Providing an excellent service to each and every guest is what we want to achieve every single day. Therefore I'm really sad to hear that this was not the case with you! I would like to inform you that we will sit down with our staff and discuss this internally so this will not happen again ! My sincere apologies. For now I wish you a pleasant day !

Dear guest, Thank you very much for the review. Good that you have a pleasant stay in Gent. Hope to see you once again! With kind regards, Yvette Tiemessen Assistant Manager

Goodday Cedric,Thank you for this great score!We hope to see you again in the future.Kind regards,

Goodmorning,We are very sad to see this low rating and to know you apparently did not enjoy your stay. Unfortunately we cant correct any mistakes if we don't know what they are.Kind regards,

Dear BernardThank you very much for your positive ranking.We are pleased to see that you enjoyed your stay with us. We hope to welcome you again in the future.Kind regards,

Beste,bedankt om de tijd te nemen uw verblijf bij ons te beoordelen. Spijtig om te horen dat u niet genoten heeft van u verblijf bij ons. Momenteel zijn we bezig met de herstellingen bij enkele van onze kamers. Het gebouw is inderdaad oud, maar we zijn volop bezig aan de renovaties. Zo zijn er reeds verschillende kamers herschilderd. Met vriendelijke groeten,Galee

Beste,bedankt om de tijd te nemen uw verblijf bij ons te beoordelen.Wij zijn zeer blij om deze score te krijgen.Met vriendelijke groeten,Elisabeth V.

Goeiedag,Dankje voor deze hoge score! Altijd leuk om te weten dat alles naar wens was. In het weekend is ons restaurant inderdaad altijd gesloten. De vrijdag was een uitzondering, die dag hadden we namelijk ons team uitje.Onze excuses!Met vriendelijke groet,

Dear AntonyThank you for taking the time to share your experience with us.Our restaurant is open from Monday to Friday from 18h00 until 21h30. On friday December 9th the kitchen was closed due to unforseen circumstances. We apologise for the inconvenience. This however was mentionned online on all booking platforms, for this date. We have a miniboutique available at reception which contains soft drinks, water, snacks, amenities and yes alcoholic beverages. This is offered at the hotel because there are no minibars in the rooms. Kind regards,

Goeiemorgen Bernard, dankjewel voor je leuke review. Het is fijn te lezen dat je van je verblijf hebt genoten en dat het personeel behulpzaam en professioneel was.Jammer te horen dat de kamer niet volledig gepoetst werd. Dit gaan we zeker aanpakken en de verantwoordelijke hierover aanspreken alsook diegene die een bezette kamer binnenkomt en jullie nachrust verstoort.Onze excuses hiervoor.Hopelijk mogen we je in de toekomst nog ontvangen.Met vriendelijke groet,

Goodday!Wow thank you for this amazing review and score.We are so happy to read that you enjoyed your stay and that our staff was very helpful and friendly.We hope to see you again in the future.Kind regards

Dear MarkThank you for your positive rating!We are pleased to read that you enjoyed your stay with us. We hope to welcome you again in the future.Kind regards,

Beste,bedankt om uw verblijf te beoordelen.Wij zijn blij zo'n mooie score te mogen ontvangen.Met vriendelijke groeten,Elisabeth V.

Goodday,Thank you very much for this lovely review and high score!We always work toward a perfect stay for our guests.We hope to see you again in the future!Kind regards,

Beste,bedankt om de tijd te nemen uw verblijf bij ons te beoordelen.Wij zijn zeer blij met deze mooie score.Met vriendelijke groeten,Elisabeth V.

Goeiedag Ivo,Heel erg bedankt voor het schrijven van deze review en het geven van deze hoge score!Hopelijk mogen we je in de toekomst nog eens ontvangen!

Goodday sir,What a shame to recieve this low score and this angry review. As stated multiple times before, we have never recieved the money you paid online to Hotels.com. We have checked everywhere and cannot find your booking on Expedia, even if we click on your account now to review the reservation, the site states that there is a problem and it can not find said reservation. We did have your name in our system, which is why we were able to check you in. We have also said this to you in many mails before this review.So maybe there was a problem on their side because the money never came through to our hotel. If you wish to retrieve the money spent on Hotels.com you can contact them so that they can refund you. We can not refund you because we have never seen the money you paid online. As already informed you, we are more than willing to help you with this matter, however you have to contact the booking agency where you made the reservation from. Kind regards

Dear,I think this lovely review is meant for an other hotel.Our hotel doesn't have robot service or walkin showers.Kind regards

danku voor u beoordeling.

Dear GuestThank you for your feedback. Please share your experience with us so we can modify our service where needed.Kind regards,

Thank you for this great score!It is always nice to know if our guests had a great time in our hotel.We hope to see you again in the future!Kind regards,

Beste,Hartelijk dank voor uw feedback. Het was een genoegen u ontvangen te mogen hebben.Met vriendelijke groet,

Thank you for writing this review and rating our hotel!We hope to see you again in the future!

DearThank you for your feedback and positive reply.We are pleased to read that you enjoyed your stay with us.Kind regards

Dear ChristineThank you very much for your reply.We are very pleased to read that you enjoyed your stay with us.Kind regards

Thank you for the positive ranking!Kind regards

Thank you very much for your feedback and positive ranking. We are pleased to read that you enjoyed your stay with us.Kind regards

DearThank you very much for your positive reply.It makes us very happy to read that you enjoyed your stay with us. Happy guests is what makes us happy. We hope to welcome you again in the future.Kind regards,

DearThank you for your feedback.The hotel is located at 4KM from the city center. There is a busstop right accross the hotel and it takes you 15 minutes to go to the center, or 5 by car. As mentionned online our restaurant is closed during weekends and bank holidays. There are several restaurants nearby and our reception staff who is available 24/7 is more than happy to assist you in finding a place to eat based on your preferences. Regarding the bathroom, I would like to stress out that the shower curtains are bought about 6 months ago and are being washed every 2 days. The curtain is there to make sure the bathroom floor does not get wet. We apologise for the miscommunication, we do ask for room numbers to each guest when they arrive at the buffet. Also we do not serve banana's at the buffet.Kind regards

DearThank you for taking the time to share your experience with us. We are pleased to read that you enjoyed your stay with us.I am sad to read that you feel like you cannot trust any of our staff members, especially housekeeping. We have never had any reports of guests that items go missing and these ladies have been working with us for over 10 years. In case you are missing something, please contact us directly so we can look into the matter. Mosquitoes and bugs are everywhere unfortunately. We hope they didn't bother you too much.

Thank you for this amazing score!We are glad you had a great stay.Hopefully we vcan be of service to you again in the future.

Thank you for writing this lovely review!It is an old building and some parts are harder to fix than others, but we are mannaging quite well as your review suggests.It is always nice to read good stuff about our staff.We hope to see you again in the future!Kind regards,

Dankje voor het nemen van de tijd om deze review te schrijven.Onze deuren zijn recentelijk conform gemaakt naar de huidige normen over brandveligheid. We hebben inmiddels gevonden waar de stop niet meer aanwezig is en gaan deze zo snel mogelijk vervangen. Een koelkast op de kamer is geen standaard element van een 2 sterren hotel.Hopelijk mogen we je in de toekomst nog ontvangen!

Bedankt voor het schrijven van deze leuke review en het geven van een goede score.Helaas kan het wat lawaaierig zijn door de omliggende fabrieken. Aan de receptie zijn er ventilators te verkrijgen. Dit had misschien jouw nachtrust wat aangenamer kunnen maken. Excuses daarvoor. Ook heel leuk te lezen dat het personeel je erg beviel.We hopen je in de toekomst nog te mogen ontvangen!