Exterior

Opiniones sobre Rezydent Sopot MGallery Hotel Collection

5 out of 5
Rezydent Sopot MGallery Hotel Collection
Plac Konstytucji 3 Maja 3, Sopot, Pomerania

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 40 de 53 opiniones" "
Evaluación: 8 - Bueno. 9 de 53 opiniones" "
Evaluación: 6 - Aceptable. 1 de 53 opiniones" "
Evaluación: 4 - Mediocre. 3 de 53 opiniones" "
Evaluación: 2 - Terrible. 0 de 53 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

9,6/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maths

Se hospedó 2 noches en febrero de 2024
Respuesta de Zbigniew - QUALITY AND SUSTAINABILITY MANAGER el 20 feb. 2024
Dear Mr Maths,Thank you for taking the time to give us the highest rating on the Hotels.com platform.Best regards,

10/10 Excelente

Pernille

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de Zbigniew - QUALITY AND SUSTAINABILITY MANAGER el 14 feb. 2024
Dear Pernile, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again!Our best regards!

10/10 Excelente

Tomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2024
Respuesta de Zbigniew el 11 feb. 2024
Dear Tomas,Thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!Zbigniew BrząkałaQuality Manager

10/10 Excelente

Tenna

Se hospedó 4 noches en enero de 2024
Respuesta de Zbigniew - QUALITY AND SUSTAINABILITY MANAGER el 4 feb. 2024
Dear Tenna, thank you so much for your fantastic review and time spent with us. We cant wait to welcome you again. Our best regards!

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Loved this hotel!
We absolutely loved the hotel. The staff was friendly and helpful, rooms were excellent with all the amenities we could hope for and they had a large delicious breakfast selection. If we are back in the area we would stay here again.
Se hospedó 4 noches en octubre de 2023
Respuesta de Zbigniew - Guest Experience Manager el 30 nov. 2023
Dear Guest, thank you very much for staying with us and taking time to share you comments, We are happy to hear you enjoyed your time with us and we are looking forward to welcoming you again in the future. Our best regards!

10/10 Excelente

Jonas

Se hospedó 3 noches en noviembre de 2023
Respuesta de Oliwia Trzynska/ Deputy Front Office Manager el 25 nov. 2023
Dear Jonas, Thank you for sharing with us your experience in Rezydent Sopot MGallery Hotel Collection. If you will be planing another visit in Sopot we hope you will visit our Hotel.

10/10 Excelente

Timo

Se hospedó 3 noches en noviembre de 2023
Respuesta de Zbigniew - Guest Experience Manager el 8 nov. 2023
Dear Timo, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Bueno

Billy

Viajó por negocios
Se hospedó 2 noches en octubre de 2023
Respuesta de Zbigniew - Guest Experience Manager el 8 nov. 2023
Dear Billy, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Klaudia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable, beautiful and quiet place.
Se hospedó 1 noche en octubre de 2023
Respuesta de Oliwia Trzynska/ Deputy Front Office Manager el 21 oct. 2023
Dear Madam, We are very glad for your review. Thank you for your time and we hope to see you again in the future. Positive opinions always motivate us.Best regards

8/10 Bueno

Haldis

Le gustó: Limpieza, personal y atención
Se hospedó 7 noches en septiembre de 2023
Respuesta de Zbigniew - Guest Experience Manager el 13 oct. 2023
Dear Haldis, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excelente

Jan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 7 noches en septiembre de 2023
Respuesta de Zbigniew el 9 oct. 2023
Dear Jan, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Maria

Se hospedó 1 noche en septiembre de 2023
Respuesta de Zbigniew el 19 sept. 2023
Dear Maria, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Gitte

Se hospedó 2 noches en agosto de 2023
Respuesta de Zbigniew el 10 sept. 2023
Dear Gitte, thank you very much for your choice to stay with us and sharing your kind comments. We will be delighted having the opportunity to welcome you again in the future. Kind regards!

8/10 Bueno

Keld

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2023
Respuesta de Zbigniew - Guest Experience Manager el 14 jul. 2023
Dear Keld, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excelente

Ingeborg

Se hospedó 3 noches en junio de 2023
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 29 jun. 2023
Dear Ingeborg, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Bueno

Johnny

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
SOPOT
Exceptional i was put an elderly room, small 2 beds
Se hospedó 1 noche en junio de 2023
Respuesta de Zbigniew - Guest Experience Manager el 17 jun. 2023
Dear Johnny, Thank you for your visit and taking time to share your comments. We are sorry to hear that the stay did not meet your expectations. We de appreciate all you comments that we will analyse carefully to find the space for improvement. Kind regards and hope to see you again!

10/10 Excelente

Marcel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 28 may. 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2023
Respuesta de Zbigniew el 14 mar. 2023
Dear Guest, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Excelente

Tomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en marzo de 2023
Respuesta de Zbigniew el 13 mar. 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excelente

Bruno

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 4 noches en febrero de 2023
Respuesta de Zbigniew el 13 mar. 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 27 feb. 2023
Dear Anna, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Excelente

Niamh

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Silje

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 10 oct. 2022
Dear Silje, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good choice for Sopot visit
Very nice hotel in an excellent location at the top of Monte Cassino pedestrian walkway. Walking distance to the railway station ( where one can get a perfect breakfast)
Se hospedó 2 noches en septiembre de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 27 sept. 2022
Dear Thomas, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Wasily

Se hospedó 1 noche en septiembre de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 27 sept. 2022
Dear Wasily, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excelente

Triinu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, friendly service, tasty breakfast
Se hospedó 2 noches en agosto de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 12 ago. 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Excelente

Malin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 12 ago. 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Excelente

Markus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 12 ago. 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Excelente

Matilda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en mayo de 2022

8/10 Bueno

Bao

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not everything were right but as soon as i let the staff know they are very responsive. Also prime location and excellent breakfast.
Se hospedó 6 noches en abril de 2022
Respuesta de Zbigniew Brząkała - Guest Experience Manager el 14 abr. 2022
Dear Bao, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excelente

Sebastien

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super comfy little hotel.
I loved the bed! Firm just as I like it. Plus a Memory foam pillow! The breakfast was a great deal and very good. Very nicely located. Highly recommended.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Anna Daniel el 25 dic. 2021
Dear Sebastien, Thank you for taking the time and trouble to complete a survey following your recent stay at Rezydent Sopot MGallery. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excelente

Boguslaw

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

martyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, classy and modern.
This hotel is very good, the staff are friendly and helpful. The food is amazing and the service was perfect. The room was comfortable and immaculately clean.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Anna Daniel el 13 dic. 2021
Dear Martyn, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

8/10 Bueno

Pawel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 1 sept. 2021
Szanowny Panie Pawle, Serdecznie dziękujemy za poświęcenie czasu na ocenienie naszego hotelu. Cieszymy się że wizyta w Rezydent Sopot MGallery była udana!. Mamy nadzieję że przy okazji kolejnej wizyty w Sopocie wybierze Pan nasz hotel ponownie. Pozdrawiam serdecznie Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
So disappointing! Not worth for 800zł!
Big bottle of L’occitane shampoo, conditioner and shower gel are installed inside the shower booth - it’s nice. But both shampoo and shower gel were completely empty. When I realized it, my hair was all wet already. Immediately tried to contact the reception but the intercom in the bathroom doesn’t work and the phone in bedside is broken! Need to call from my iPhone to hotel tel number, which I checked in Google. I cannot believe it’s 5 star hotel…
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 28 ago. 2021
Dear Izumi, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anna Daniel Guest Experience Manager

10/10 Excelente

Liv Anne

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
recommended hotel.
Really nice and helpful staff. Clean nice room, really good location.
Se hospedó 2 noches en agosto de 2021
Respuesta de Anna Daniel el 25 ago. 2021
Dear Liv Anne, Thank you very much for staying with us and sharing your positive comments.We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Best regards! Anna Daniel Guest Experience Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Er «passe» fornøyd med Hotellet. Standaren er relativt god men hotellet har merkbar støy fra jernbane samt mangelfullt AC anlegg på rommet. AC anlegget ble bemerket til kundefront uten at det ble gjort noe oppfølging.
Se hospedó 7 noches en agosto de 2021
Respuesta de Anna Daniel el 16 ago. 2021
Dear Guest, Thank you very much for staying with us and sharing your valuable comments. We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Kind Regards, Anna Daniel Guest Experience Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Charming
Very nice, fantastically located hotel. Feels more like a posh apartment building. Stayed a week with my mom, we had a blast.
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 16 ago. 2021
Dear Guest, Thank you very much for staying with us and taking the time to share you comments. We are pleased to hear you enjoyed your time with us and looking forward to welcoming you again in the future. Best regards! Anna Daniel Guest Experience Manager

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Helt ok
Hotellet er nyoppusset, og ser og føles helt bra. Vil ikke si at det er et 5 stjerners hotell dog. Servicen er ikke bra, dårlig trente folk i resepsjonen blant annet, men sånn er det overalt i Poeln, er ikke så mye å gjøre med.
Se hospedó 2 noches en agosto de 2021
Respuesta de Anna Daniel el 10 ago. 2021
Dear Helt, Thank you for taking the time and trouble to write the review following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All around wonderful.
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 10 ago. 2021
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

10/10 Excelente

Felix

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
👍
Good spot at the center. Close to everything. Nice and clean. The parking cost 60 zl, parking at the galleria next to the hotel.
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 20 ago. 2021
Dear Felix, Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excelente

martyna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Charming and central
Beautiful and classy hotel with excellent location (very central). Recently renovated; ultra clean and fresh. Our deluxe room was comfortable and spacious. Although located in the center of the action; quiet and peaceful at night. Reception staff attentive and helpful, especially Mr.Zbigniew. Will be staying here again,
Se hospedó 1 noche en agosto de 2021
Respuesta de Anna Daniel el 6 ago. 2021
Dear Martyna, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Shore Experiences Manager

10/10 Excelente

Arkadiusz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2021
Respuesta de Anna Daniel el 3 ago. 2021
Szanowny Panie Arkadiuszu, Dziękujemy za poświęcenie swojego czasu na wystawienie nam wysokiej oceny. Mamy nadzieję wkrótce ugościć Pana ponownie! Pozdrawiam serdecznie, Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Mediocre

Anette

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Skuffet
Ikke et 5-stjernes hotell, nærmere 3-stjerner. Air-condition fungerte dårlig i juli, og da vi ankom var det ikke dopapir på rommet. Frokostbuffeten trakk opp helhetsinntrykket, den var fantastisk. Ikke verdt prisen på nesten 3000 kr natten.
Se hospedó 1 noche en julio de 2021
Respuesta de Anna Daniel el 3 ago. 2021
Dear Anette, Thank you for taking the time to tell us about your experience at Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Anna Daniel Guest Experience Manager