We are longtime customers and have NEVER experienced any thing even remotely close to the headaches we’ve had with this Cabin. This is a beautiful house with a gorgeous view that is very poorly taken care of. The Aunt Bugs rental company did all they could do to help in this situation.
No internet & poor cell coverage = safety concern.
A/C not functioning downstairs upon arrival - maintenance came after midnight to change thermostat. House showed 83 degrees.
A/C not functioning upstairs for over 24+ hr past check in. Finally given code to unlock Nest after multiple calls to office.
Tv in lower room with bunk - not functioning
King Bed Lower- footboard not attached and mattress wobbly
Bunk beds very wobbly, kids didn’t feel safe.
Refrigerator has duct tape holding shelf and drawer that kept falling out
Dishwasher lower rack missing wheel, no detergent provided
Kitchen faucet - head dangles when running water and leaks
No pot holders In kitchen & pans in bad shape with loose handles and scratches
Master on Main- drawers not connected to track in bathroom and in dresser.
Rips in the carpets on the main floor & game room
Extra pillows, but no extra linens or pillow cases so they were unusable. No detergent provided
Hot tub missing head rests.
Porches had amazing views, but there was no where for more than 1 to sit, unless you wanted to sit on a picnic table, to enjoy the view.
We are extremely dissatisfied with this property and the poor up keep.
We had 18 calls with management company, after hours support & maintenance technicians + 2 maintenance visits to the property and that was just to address the A/C and WiFi.
Great location, beautiful view and plenty of space! Layout of the house was awesome!