Área de parrillas y picnic

Opiniones sobre Gatlinburg River Inn

2 out of 5
Gatlinburg River Inn
324 Hemlock Street, St. Rt 441/321, Gatlinburg, TN

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 383 de 1008 opiniones" "
Evaluación: 8 - Bueno. 331 de 1008 opiniones" "
Evaluación: 6 - Aceptable. 135 de 1008 opiniones" "
Evaluación: 4 - Mediocre. 80 de 1008 opiniones" "
Evaluación: 2 - Terrible. 79 de 1008 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Norma

Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 9 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Bueno

Nando

Le gustó: Limpieza, personal y atención
Todo estuvo bien 👍
Se hospedó 2 noches en febrero de 2024
Respuesta de Megan- Guest Service Manager el 26 feb. 2024
Nando, thank you for taking the time to leave a review and staying with us! We are glad you had a good time and hope to see you again!

2/10 Terrible

Heriberto

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La instalación no cuenta con elevador y para las personas discapacitadas es muy complicado subir por las escaleras. El servicio de limpieza no existe.en 4 días que estuvimos en el hotel nunca pasaron a aser limpieza.la recepción el día que llegamos no nos asistió para poder mover nuestro equipaje al cuarto en el tercer piso
Se hospedó 4 noches en febrero de 2024
Respuesta de Megan- Guest Service Manager el 17 feb. 2024
Heriberto, I am so sorry that we failed to meet your expectations. Thank you for bringing these issues to our attention so we can address them. We appreciate you having been our guest.

10/10 Excelente

Julissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nos gustó mucho..algo debe mejorar en estructura alrededores
Se hospedó 3 noches en febrero de 2024
Respuesta de Megan- Guest Service Manager el 10 feb. 2024
Thank you for your feedback, Julissa! We are so happy you enjoyed your stay!

8/10 Bueno

ari

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
No me gusto que las sábanas estaban manchadas y de ahí me gusto algún día volveré a ir los precios son accesibles
Se hospedó 2 noches en enero de 2024
Respuesta de Megan- Guest Service Manager el 26 ene. 2024
Ari, thank you so much for staying with us and taking the time to share your review. We appreciate your feedback and thank you for your business.

10/10 Excelente

Vladimir

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Tiene muy buenas condiciones. Los precios muy buenos. Y está bastante céntrico.
Se hospedó 3 noches en enero de 2024
Respuesta de Megan- Guest Service Manager el 8 ene. 2024
Vladimir, thank you so much for taking the time to share your review! We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

8/10 Bueno

Judith

Se hospedó 1 noche en diciembre de 2023
Respuesta de Megan- Guest Service Manager el 22 dic. 2023
Judith, thank you so much for taking the time to share your rating of your stay with us. We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

8/10 Bueno

Rosa

Le gustó: Limpieza
Excelente confortable Buena Vista la ciudad limpio lo recomendaría para otras personas
Se hospedó 3 noches en julio de 2023
Respuesta de Megan- Guest Service Manager el 4 ago. 2023
Rosa, thank you so much for taking the time to share your raving review about your stay! We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

8/10 Bueno

Rosaura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de Megan- Guest Service Manager el 7 jul. 2023
Thank you so much more the great score, Rosaura! We hope you enjoyed your stay with us!

4/10 Mediocre

claudia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Megan- Guest Service Manager el 26 jun. 2023
Claudia, we regret that your experience wasn't better. We apologize for any issues that may have occurred.

10/10 Excelente

Juan Antonio

Se hospedó 1 noche en abril de 2023
Respuesta de Niki el 12 may. 2023
Thank you for your perfect rating and review! We are so glad you had a great time with us here at Gatlinburg River Inn and look forward to your return when you are next in the area!

4/10 Mediocre

IVONNE CARREON

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
Las fotografías del hotel, no se parece en nada a las que están publicadas en la web. El hotel necesita una buena remodelación y personal que realmente tenga la responsabilidad de la limpieza.
Se hospedó 3 noches en abril de 2023
Respuesta de Megan el 22 abr. 2023
Thank you so much for your feedback about your recent visit. We regret you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

8/10 Bueno

teresa D

Respuesta de Niki el 30 mar. 2023
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

4/10 Mediocre

Ángel

Respuesta de Niki el 30 mar. 2023
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excelente

Berenice

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo fue excelente solo detalles en supervisión de la habitación por supervisora de habitaciones. Pero excelente servicio en todo momento si regreseso nuevamente
Se hospedó 1 noche en diciembre de 2022
Respuesta de Niki el 25 ene. 2023
Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to create a peaceful and comfortable environment for all of our guests and are delighted to hear we succeeded! We appreciate you highlighting areas for improvement and we will pass them on to our team to ensure that we are making the positive changes needed. We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

6/10 Aceptable

martha

Viajó en grupo
Le gustó: Limpieza, personal y atención
Que las fogatas y la alberca no estaban en servicio
Se hospedó 3 noches en febrero de 2022
Respuesta de Jennifer Tippens el 6 mar. 2022
Thank you so much for your feedback about your recent visit. We regret you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

8/10 Bueno

Jessica

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Jennifer Tippens el 6 ene. 2022
Thank you so much for taking the time to share your review. We are so happy you enjoyed your visit. We hope to see you again during your next trip to the Smokies!

6/10 Aceptable

Roxana

Viajó con su familia
Se hospedó 1 noche en marzo de 2021
Respuesta de SM el 17 mar. 2021
Hi Roxana, Thank you for rating your stay at the Gatlinburg River Inn. We would love to learn more about your experience so we can continue to improve on the aspects that matter most to our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
safe
Se hospedó 2 noches en abril de 2024
Respuesta de Megan- Guest Service Manager el 3 may. 2024
Sharon, thank you so much for taking the time to share your review and rating of your stay. We are so happy you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

8/10 Bueno

Caroline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely view of the river. Trolley stop right outside the hotel. Easy walking to dining options.
Se hospedó 2 noches en abril de 2024
Respuesta de Niki el 2 may. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 Excelente

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was fairly close to downtown and had a trolley stop right in front. Room was clean and great (free parking)
Se hospedó 2 noches en abril de 2024
Respuesta de Megan- Guest Service Manager el 2 may. 2024
Richard, thank you so much for taking the time to share your raving review. We are so happy you enjoyed the close proximity to town, your room and your overall visit! We hope to see you again during your next trip to the Smokies!

10/10 Excelente

Casandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was very clean and spacious. The bed was super comfortable and the shower had decent water pressure. The view from the balcony was beautiful.
Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 29 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

8/10 Bueno

Taylor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 29 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

10/10 Excelente

Jay

Viajó con su pareja
Good location and amenities.
Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 28 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Bueno

Eduardo

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
The hotel sure did not looked like the picture on the web
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Christia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Started two nights. Was able to walk into town easily and nearby attractions. Trolley stop very close. Balcony overlooking river and fire pit area very nice. Breakfast was good. Only negative was elevator out of service, we were on 4th floor. They had a ramp so we didn't have to carry luggage upstairs.
Se hospedó 2 noches en abril de 2024
Respuesta de Megan- Guest Service Manager el 25 abr. 2024
Christia, thank you so much for taking the time to share your review and rating of your stay. We are happy to hear you enjoyed your visit so much! We hope to see you again during your next trip to the Smokies!

4/10 Mediocre

John, Bellevue

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The hot tub area was grosse. The deck had bird poop all over it. The room was a shined up motel room. The lobby attendant was not friendly .
Se hospedó 2 noches en abril de 2024
Respuesta de Niki el 24 abr. 2024
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excelente

Rob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff. Room wasvnice, comfortable and clean.
Se hospedó 2 noches en abril de 2024
Respuesta de niki el 23 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 Excelente

Tammy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms we're very clean and I like the fact they didn't have carpet because I think that helps with having a room not have a funky smell. It was nice to have your room on the side of the river because you can hear the water.
Se hospedó 1 noche en abril de 2024
Respuesta de niki el 23 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 Excelente

Mercedalia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Have better shampoo
Se hospedó 2 noches en abril de 2024
Respuesta de niki el 23 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Bueno

Dawn

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The property was okay rooms needed updating. The staff were super nice. The elevator was down for repairs, put the staff offered to carry our luggage. The river was wonderful loved hearing that from our balcony.
Se hospedó 4 noches en abril de 2024
Respuesta de Niki el 19 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the balcony over the river and we hope you will stay with us again on your next visit. We do appreciate your feedback and will use it to help improve our facilities and service. Thank you!

2/10 Terrible

Gabriela, Dalton

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was dirty! Hair all over the “clean” towels and all over the floors. Leftover trash from previous guest. Dusty areas. Receptionist could be nicer and not act bothered by doing her job!
Se hospedó 1 noche en abril de 2024
Respuesta de Megan- Guest Service Manager el 18 abr. 2024
Gabriela, we regret to hear that you had such a negative experience and apologize for the issues you experienced during your stay. Please know, we do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only spent one night but area is nice, bed good, room nice. Super sweet receptionist!
Se hospedó 1 noche en abril de 2024
Respuesta de Megan- Guest Service Manager el 18 abr. 2024
Mary, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you enjoyed your room and the area! We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Charles, Lexington

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean. Staff super friendly. Great location.
Se hospedó 2 noches en abril de 2024
Respuesta de Megan- Guest Service Manager el 17 abr. 2024
Charles, thank you so much for taking the time to share your raving review. We are so happy to hear you enjoyed your visit with us! We hope to see you again during your next trip to the Smokies!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Niki el 16 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

2/10 Terrible

Amanda

Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 30 abr. 2024
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

10/10 Excelente

Destiny

Se hospedó 2 noches en abril de 2024
Respuesta de Niki el 30 abr. 2024
Thank you for taking the time to share the details of your recent visit to the Gatlinburg River Inn. We strive to create a peaceful and comfortable environment for all of our guests and are delighted to hear we succeeded! We would love to see you again in the future so we can provide you with another fantastic stay at our hotel!

8/10 Bueno

Tommy

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Megan- Guest Service Manager el 12 abr. 2024
Tommy, thank you so much for choosing to stay with us during your recent visit to the area. We appreciate you taking the time to rate your stay and glad to hear you had a good time! We hope to see you again soon!

10/10 Excelente

Dustin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 9 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bathroom was a bit small and the closet was just hanger rack. Other than that wonderful place. Great staff, great view, loved the balcony overlooking the river!! Great breakfast too. Full breakfast.
Se hospedó 5 noches en abril de 2024
Respuesta de Megan- Guest Service Manager el 8 abr. 2024
Michael, thank you so much for taking the time to share your review. We are so happy you enjoyed so much about your visit as you mentioned! We hope to see you again during your next trip to the Smokies!

8/10 Bueno

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would stay there again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Megan- Guest Service Manager el 8 abr. 2024
John, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you had a good time! We appreciate your feedback and hope we do see you again soon!

8/10 Bueno

Zhe

Viajó con su familia
Le gustó: Limpieza
balcony facing running stream, view is great
Se hospedó 1 noche en abril de 2024
Respuesta de Niki el 7 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the balcony over the river and we hope you will stay with us again on your next visit.

2/10 Terrible

Ronald

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
no parking and they book the rooms with fire places and when you get there they dont have them
Se hospedó 4 noches en marzo de 2024
Respuesta de Megan- Guest Service Manager el 8 abr. 2024
Ronald, we regret you had a negative experience and apologize for the confusion but not all rooms have fireplaces unfortunately. We do appreciate your feedback and will use it to help improve our facilities and service.

4/10 Mediocre

Sara

Se hospedó 1 noche en marzo de 2024
Respuesta de Niki el 24 abr. 2024
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

8/10 Bueno

Valerie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Megan- Guest Service Manager el 5 abr. 2024
Valerie, thank you so much for taking the time to rate your stay with us. We are so happy you enjoyed your visit! We hope to see you again during your next trip to the Smokies!

2/10 Terrible

Heidi

Se hospedó 1 noche en abril de 2024
Respuesta de niki el 23 abr. 2024
Thank you for your rating and review of the Gatlinburg River Inn! We are so pleased to hear you enjoyed the location and we hope you will stay with us again on your next visit. Thank you!

8/10 Bueno

Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Down far enough from the hustle and bustle of Gatlinburg, but not too far to easily walk. The location made it easy to travel between Gatlinburg and Pigeon Forge.
Se hospedó 2 noches en marzo de 2024
Respuesta de Megan- Guest Service Manager el 1 abr. 2024
Mary, thank you so much for choosing to stay with us during your recent visit to the area. We are so glad you enjoyed the location and your stay! We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Mary

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Can’t wait to come back
Se hospedó 1 noche en marzo de 2024
Respuesta de Megan- Guest Service Manager el 31 mar. 2024
Mary, thank you so much for taking the time to share your review and rating of your stay. We are so happy you enjoyed your visit with us! We look forward to seeing you as our guest again!

8/10 Bueno

Bobby

Viajó con su pareja
Thefloors in the living area were busted and needed replaced. Also, the sink was cracked or busted and water backed up when using. View was very nice.
Se hospedó 3 noches en marzo de 2024
Respuesta de Niki el 30 mar. 2024
Thank you so much for your comments about your recent visit. We are so sorry you had a negative experience and apologize for the problems you experienced during your stay. We do appreciate your feedback and will use it to help improve our facilities and service.

6/10 Aceptable

Toni

Viajó con su pareja
Le gustó: Personal y atención, servicios
The baseboards in the bathroom could use a wipe down amd i didn't have a hair dryer. The elevator was out (which made us pass on breakfast) but the ramp wasn't bad. The front lady was super nice. Wish there was more then one area to smoke. My husband didnt like haveing to ho all the way tocthe fire pit. We were on tne top floor half way down.
Se hospedó 3 noches en marzo de 2024
Respuesta de Megan- Guest Service Manager el 29 mar. 2024
Toni, thank you so much for staying with us and taking the time to share your review. We appreciate your feedback and thank you for your business.