2/10 Terrible
Sean K.
12 feb. 2026
Le gustó: Limpieza
We got snowed in, which wasn't their fault, but they wanted to charge me for another night. Finally after some back and forth, they were able to comp us an extra day as we were unable to get out. There were no tools to deal with clearing snow that were available to us, and there was no maintenance team to help clear the driveway so we could leave. It seems odd to me that a property in an are known to snow would not have basic tools like a snow shovel or ice melt available to the guests in case of emergency. Customer service must have been unaware of the situation, as they were suggesting useless ideas such as ordering grocery delivery (the roads were under 10 inches of snow) and staying off the roads. There was no maintenance team that could clear the driveway and side road, which wasn't being plowed by the county as it was technically a private road.Snow and customer service issues aside, one of the bathrooms had a very bad sulfur smell which would spread throughout the cabin if the door was left open. There were no coffee pods, grounds, or beans to make coffee with, though there were 3 coffee machines for some reason. The wi-fi was terrible even after a reset and wasn't password protected. The wi-fi was so weak only the TV in the main living room actually was usable, and the TV in the game room constantly got stuck in an update loop because it kept losing connection and was unusable.
Sean K.
Se hospedó 3 noches en enero de 2026