I would love to give this unit 5 stars but in all honesty, it rates 3.5 stars overall. This unit is all about the location. It’s perfectly located in the heart of Gatlinburg with less than a mile walk to Anakeesta, Sky Park, and Ober Gatlinburg. The downside, when we arrived to the unit, we found the furniture to be in need of repair and many of the basic kitchen items missing. The unit sleeps eight but we only had five coffee mugs and four drinking glasses. Two guests have major food allergies so we planned to limit dining out. When we went to cook breakfast there were no cutting boards, measuring spoons and only a one cup measuring cup. The heating/cooling unit is not working properly. The temperature in the unit ranged from freezing to hot. Every floor was a different temperature with the bottom being the coldest and the top floor the hottest. We set the thermostat to 74, but the first floor br/bath was freezing, the living area/kitchen of the middle floor was cold but the bedroom was hot and the top floor br/bath was hot. On a positive note, the owner is very responsive to his guests needs. They brought us coffee mugs, drinking glasses, measuring cups and spoons and some other things so the unit will be better appointed for the next guests that stay there. They really need to label the remotes in the living room or provide instructions on which remote to use when. The living room has four remotes and we struggled to figure out which to use. Bring your own pillows!