The condo location is good, and the onsite staff was friendly and efficient. The problem was the actual condo. Evidently it is managed by Vacasa, and they have been less than stellar in responding to communication. The unit is run down and very dirty. There were splatters of something (shudder) around the bedroom nightstand and in the bathroom toilet paper holder. There were gnats so bad that we left to buy a spray for them. The dresser drawers in the bedroom were all broken, the area around the toilet was fixed with duct tape, and the toilet brush was just laying on the ground near the dirty base of the toilet. It was so disgusting that we only ended up staying one night of the three we had booked. We had to find another place to stay because it was just too gross, and we kept seeing more and more things that were nasty. As we tried to load up groceries, we saw the fridge was crusty. When we folded out the sofa bed, there was a bubble wand toy underneath it that was not ours. I am not a prima donna or a clean freak; matter of fact, I'm used to three kids and multiple animals in the house. But there's just something about someone else's filth that is unbearable when you are on vacation and want to be relaxing, not worrying about cleanliness and the things that go along with this oversight, like roaches and bedbugs. This goes past the superficial issues; one would thing that in post-Covid protocol, sanitation issues would be better handled.
After I contacted the management company (Vacasa) about the issues, they offered to refund my cleaning fee. I requested a refund for the days we were unable to stay, and four days later, they responded with this:
"Thank you for reaching out. I am very sorry to hear about the trouble you are experiencing during your stay. Your experience is definitely not the kind of experience that we wanted you to have with our service. Unfortunately, we cannot provide any more refunds for this reservation.
Please let us know if you have any additional questions or concerns, we are always here to help or if you require immediate assistance please call 1.800.xxx.xxxx (available 24/7) to speak to a Customer Service Specialist."
I travel quite a bit, and I have realized that most companies in the hospitality industry will try to make things right. However, Vacasa does not seem to be one of them. I would NOT suggest booking any of their properties.