All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Upon arrival to Double Tree Hilton we got our cards and cookies and went to park to the 2nd floor. Parking was tight and spots were filthy but it’s parking. Enjoyed our stay for the night till the next morning there was a leak coming from the building itself onto my truck and damaged the cabs paint. I tried to see if the residue could be washed off but it was thick and coated onto my truck. We addressed this with the Manager George and he just said it was water. We stayed only for one night, that damage does NOT come in a single night just being water. He only offered a 50$ off discount or to have the car wash next door try and “buff it out” to his words. The damage is so deep the car wash crew had to use a big buffer and polishing to get this out and took over an hour. The manager would not try and help us out and just wanted us to leave and very rude about it and shady. I will never stay at the Double Tree again even when I’ve been going here for the past 7 years. I am taking this to cooperate and they’ll take care of this.
We had a wonderful stay as always! The staff is wonderful, the food is so fresh, the hotel is clean, beds are so comfy, parking is abundant and convenient, and the cookies are delicious!
Hotel has reputation of car break-ins so there are signs all over saying park at own risk. The inside is nice. The person checking in at same time received the famous warm cookies. I was not.
Overall a decent place to stay in Fullerton.
The restaurant is understaffed and it will take a long time if there are many guests to dine in. The staff is very courteous and try to manage the expectations.
The bathroom showers are pretty low and its difficult for a tall person to take bath right under the shower. Also the shower has a very cramped space.
Place is neatly maintained with a well stocked bar and a decent covered parking.
The receptionist, who checked me in was awful, had no people in line, so there was no reason for her to not give me the proper directions to the room, or what the facility entitled, or even the complementary cookie
Definitely like in the DoubleTree experience
The hotel is in an odd location. We arrived at 9:00 pm and for such an updated hotel, they made us walk out to our car alone at night in the dark for a parking pass. We were leaving at 5:00 am so I asked if really needed due to lack of safety in the area to walk out alone. They told me yes. When I mentioned that none of the other cars had them on their dash, they were unconcerned
They did offer water but it was warm and there were no ice machines. Lastly to be fair the rooms although nicely de orated and updated were very worn and stained. Carpet, tile etc. I am a frequent traveler and pretty fair minded but will not stay here again.