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Opiniones sobre The Grand Hotel, Ascend Hotel Collection

3 out of 5
The Grand Hotel, Ascend Hotel Collection
1129 N Summit Blvd, PO Box 4310, Frisco, CO

Opiniones

6,4
Evaluación: 10 - Excelente. 189 de 1002 opiniones" "
Evaluación: 8 - Bueno. 248 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 217 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 183 de 1002 opiniones" "
Evaluación: 2 - Terrible. 165 de 1002 opiniones" "

6,8/10

Limpieza

7,0/10

Personal y atención

5,8/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

6,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angel, Bayamon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien. Cuarto y baño súper limpios.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy bien
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Iván

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Dionisio

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Luz Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room are very good..
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Edwin Hernandez

Se hospedó 1 noche en enero de 2023

2/10 Terrible

Sergio

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy sucia .. y mi salida es a las 11:00 am Y desde las 9:00 am están tocando .. no funciona el baño No funciona el refrigerador Y pésimo olor Muy desagradable lugar No vuelvo a rentar aquí nunca mas en este hotel
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Jessica

Se hospedó 3 noches en mayo de 2022

8/10 Bueno

Charles

Viajó con su familia
Regular, podrían prestar un mejor servicio, no le hacen limpieza a la habitación si la estancia es corta..
Se hospedó 2 noches en diciembre de 2021
Respuesta de Adam P. / General Manager el 27 dic. 2021
Hola Charles, Muchas gracias por tus comentarios. Debido a las regulaciones locales de summit county no se realizan limpiezas por periodos de estancias cortas para evitar contagios de covid-19 tanto a nuestros huespedes como a nuestros trabajados, pero de todas formas se entregan toallas limpias, y se recoje la basura todos los dias si el huesped lo requiere. Muchas gracias por su comprension

6/10 Aceptable

Heriberto

Viajó con su familia
Se hospedó 1 noche en diciembre de 2020

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención, servicios
El trato del personal en el frontdesk es inhumano y desconsiderado, al querer cancelar mi segunda noche porque se declaro el cierre de todas las actividades en la zona, me dijeron que no podían hacer nada pero que podia pasar el día en la alberca del hotel, que no era peligroso estar todos los huéspedes ahi por que "el cloro mata todo"
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bueno
Se hospedó 1 noche en febrero de 2019

10/10 Excelente

Sergio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2017
Respuesta de Hotel Staff el 22 ene. 2018
Dear Sergio, Thank you for your stay with us. We appreciate your feedback and look forward to seeing you again. Regards, Hotel Staff

6/10 Aceptable

Julie

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Limary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

John

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Unprofessional staff
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Douglas, Longmont

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Victor

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious lobby and common seating areas with comfy chairs, oversized gas fireplaces, and an adjacent bar with a shuffle board and foosball make it a place to unwind outside of one's room. Nice hot tub but outdoor pool wasn't sufficiently heated. Shuttle service to the various slopeside villages was a very welcome service.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Kirsten

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
…
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Sarah

Viajó con su familia
The hotel itself was fine. Our room had a very strong curry odor upon entering. So bad that we wanted to switch rooms. We went to the front desk about 5 minutes after check in and he told us that since we already “used” the room and housekeeping was off for the day, that we could not move rooms. We had to sleep with the window open all night to keep the odor at bay. The pool area and hot tub were nice. One guy at the front was super friendly. Convenient to I-70 and the town of Frisco and many ski resorts.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Michaell

Le gustó: Limpieza
It is in a great location and easy to get into town and to the ski resorts. The water in the hot tub was hot but it was somewhat in a state of disrepair and the water level was low most days overall that wasn’t bad the pool was a little bit cold, but I enjoyed the cold water. I parked in the back and it was a great location in terms of distance from my room, but the back parking lot was a little bit in disrepair, and it was quite a bit muddy and on shoveled on most of the days The value of what you get for this hotel wasn’t bad, but I was hoping for a little bit higher quality stay my room was not bad and the staff maintained it during the week while I was staying there.
Se hospedó 9 noches en marzo de 2024

8/10 Bueno

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Molly

Le gustó: Limpieza, personal y atención
The staff was very helpful and inviting. The rooms were clean and cleaning staff was prompt. The gym only had 2 working ellipticals so that was disappointing - the rest of the equipment was broken.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Richard, Bedford

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great experience.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Beatriz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Gregory

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Concepcion

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Christopher

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The hotel was run down and not clean. Our bathroom was dirty, we had to clean it before we used it. The vent fan in bathroom did not work either. Carpet in room was sticky, we kept socks or shoes on at all times. No smoke detector in the room. Stains on furniture and walls. Just over a cheap, run down hotel. Don’t waste your money here.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jorge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you very much
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Robin

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The check-in/check-out process what really easy. Very nice staff. The beds in the rooms are doubles and very small for two people and one of our beds was broken. There is a restaurant connected to the hotel and I would NOT NOT recommend going there for ANY meal. We got nachos to go and they were not edible. Clumpy cheese and jalapeños. Nothing else on them. There are 2 hot tubs which was nice after a day of skiing.
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

laura

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Irene, Loveland

Viajó con su familia
Le gustó: Limpieza, personal y atención
The property was pretty outdated/old and very basic, like a simple Super-8 or Days Inn motel, but it cost $400 , which was of course only due to proximity to the nearby ski areas. The room was really small, as were the beds. Fortunately, at our request, the staff did bring an additional cot at no extra price. The pool and hot tub areas were in good condition. There were no nice places to go for food or drinks within walking distance, only fast food. The adjoining restaurant did not have a liquor license and looked like a Denny’s. The staff was friendly and helpful and the property was clean, although smelled of strong cleaning products. The decorations and ambiance were extremely limited. Overall, the place served our needs, but for the price was quite a disappointment. We do not plan to stay there again.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Terry, Hoover

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property details says it has a bar.It does but they don’t have a license to sell alcohol..it has a restaraunt but it’s only Mexican food.The booths are old and tattered.The rest of the hotel was nice.
Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Regis Jolivet

Viajó con su familia
Le gustó: Limpieza
We feel bad smells in the second floor
Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Robert

cluttered
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Antonio

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Tom

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All in all a very good stay.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Ethan

Le gustó: Estado de la propiedad e instalaciones
Good place for the price - many annoying little negatives but a lo
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Kasey

Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Aleksander

No le gustó: Estado de la propiedad e instalaciones
Hard to find, generic entrance, low quality dining. The name Grand Hotel is giving an impression of older classic hotel. It is instead generic, low end utilitarian hotel in an uninteresting area.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Amos

Viajó con su familia
Le gustó: Limpieza, servicios
My Wife and I had a great and comfortable stay while here. The location is really great. 15 minute drive to Breckenridge and about the same to Keystone. Was minutes away from downtown Frisco and right next to Starbucks. Very convenient:). The only downside was the staff or lack thereof. We had to wait about 15 minutes when we walked in to check in at about 5pm for staff to come to the front desk. Not a great first impression. There were other times when we needed something and came to the front desk and no one was there. Other than that I would recommend this place.
Se hospedó 3 noches en enero de 2024

4/10 Mediocre

Roberta

Se hospedó 1 noche en enero de 2024

4/10 Mediocre

John

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Its a hotel that's seen better days. The facility looks good from the outside but needs updating on the inside. Rooms are clean and beds are comfortable but furniture is worn. The gym has decent machines but needs a new bench and more variety than two 50lb dumbells.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

William

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Matt

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I want to give this hotel a 4 or 5 star rating but after the interaction I had with the manager via the front desk. Winter storm came through last night and knocked out the power. Totally not their fault, I get that. However we went multiple hours without heat, lights or any power. When I asked for a partial refund or a discount towards another night I was told “absolutely no refunds”. We checked in and got ready for dinner, had maybe an hour in the hot tub which was great, so overall less than 2 hours in the room before losing the power. I was told, I stayed there I pay the full price. We would have taken a breakfast voucher or something! Super inconsiderate and clearly only cares about the money. Will be staying elsewhere next time we are in town.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

robert

Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Lori

Viajó con su familia
Le gustó: Servicios
No le gustó: Personal y atención
I booked 2 nights. For some reason my key card did not after the first night. I was skiing all day, then visited with friends until late. I returned at midnight. My key did not work. I waited at the front desk for 10 minutes or so then knocked on the employee door near the front desk. No one came out. In man time, my son tried his card - it did not work. I then called the hotel and they told me to go to the front desk. I was able to get new cards around 12:40. So exhausted and disappointed. Not sure why cards didnt work when we were booked for 2 nights!
Se hospedó 2 noches en enero de 2024

4/10 Mediocre

Eugene

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid... really bad!
The place smells a mix of Mexican Food and Pot. The breakfast costs a fortune if you want it. The people waiting at the front cannot be bothered to help with anything. One didn't know what a wake up call is! The guy sat in his chair and answered questions from the other room. The weight room is literally missing all its dumbells but one 50lb dumbell.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Ethan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones