2/10 Terrible
Matthew N.
16 feb. 2026
Le gustó: Limpieza
Overall the home itself was beautiful, well-maintained, and in a fantastic location with convenient proximity to Keystone Resort. From a comfort and location standpoint, it met our expectations.However, we experienced a very concerning situation during our stay. One day after returning from skiing, we found an unannounced and unidentified individual inside the property. We had received no prior notification that anyone would be entering the home. At the time, we had no idea who this person was or why they were there, which was both alarming and unsettling. I informed the staff at that time and they mentioned that they documented this incident but did nothing further.All of our personal belongings were inside, and without any communication from the owner or property manager, the situation felt unsafe and unprofessional. Our possessions could have been stolen. Only after we inquired with the individual himself (was not told by the owner or property manager) did we learn that this individual had been sent by the owner to complete repairs. Regardless of the reason, guests should always be notified in advance if someone will be entering the property during their stay.While the property itself is great, the lack of communication and disregard for guest privacy significantly impacted our experience. Clear notice and consent for entry are basic expectations when you’ve paid to stay in a private accommodation.
Matthew N.
Se hospedó 3 noches en febrero de 2026