Andrea, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Thank you for taking the time to share your experience, Greg. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We are sorry for any inconvenience you experienced during your stay. We have forwarded all your concerns to the local staff so they can review them and address them accordingly. We will follow up with our Home Owner Association, which manages the facility, to ensure that all concerns have been rectified. We will continue to work with both our local staff and the homeowner to make improvements to this home. We hope that the compensation provided shows our willingness to make things right, and we hope you will give us a second chance to impress you.

Hi Deborah! Thank you for your review. We are happy to hear you enjoyed the location of the cabin! We are so sorry about the cleanliness issues you encountered upon arrival. We passed along your comments to our local manager and housekeeping staff to ensure oversites as such do not occur again in the future. We will be sure to have a new coffee pot dropped off as well. We sincerely apologize for the lack of follow-through with this during your stay. Unfortunately, this home has very limited space. We are currently working with the owner about getting an outside storage space to reorganize the kitchen. Due to the peak season, we have yet been able to complete this project, however, it is in the works. We will make sure housekeeping gets all the blankets washed in between guests. Thank you for staying with us! We hope to have the opportunity to host you for a much more enjoyable stay in the future.

Thank you for your review, Greg. We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. We hope to have the chance to better impress you in the future.

Thank you for telling us about your stay! We have verified the heat is working and apologize for any difficulties you encountered with it. We have placed more bowls in the home. Please do not hesitate to reach out during your stay. We hope to see you again!

We are sorry to see there were some issues during your stay. We do inspect the home before each guest arrival, so you should not have had any issues. We will continue to coach our team on our expectations. The pillows have all been replaced, and the construction is ongoing while inconsistent. Thank you!

We are glad to hear this guest enjoyed their stay! The thermostat has been fixed and we have placed the shovel in a convenient and easy to find location. We always want our guests to remember that they can call our Guests Services number 24/7 for assistance. Thanks!